Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Kitaboo

APRIL 23, 2024

Video training content is highly effective for corporate training, which enhances the overall learning experience of employees. Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Why Should You Employ Video Training Content for Employees?

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Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. Develop Role-Based Learning Journeys.

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fewStones

MAY 10, 2024

One powerful tool for achieving this is through corporate training videos. In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

JUNE 25, 2021

Businesses have developed new offerings to meet the evolving needs of customers. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Face-to-face instructor-led sessions and role-playing do not work well for organizations with a growing remote workforce.

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Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Step 2: Designing. After the initial planning, the design work begins.

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Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Usually, the e-learning delivery method entails significant use of video presentations.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Adaptability.

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Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. They help your company stand out. Solution Highlights.

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Infopro Learning

MAY 21, 2021

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1). Infrequent Content Updates.

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Docebo

FEBRUARY 23, 2022

5 tips to promote ongoing online employee training in your organization. Employees are the lifeblood of your organization, which is why it’s crucial to provide them with the training tools, learning programs, online training solutions they need to achieve success. Develop accountability standards.

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Infopro Learning

APRIL 19, 2021

Many organizations are changing the way the day-to-day work environment operates. No matter which model your organization has selected, one thing has recently stayed constant, and that is change. No matter which model your organization has selected, one thing has recently stayed constant, and that is change.

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Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

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Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves. It ensures that agents are well-prepared to deliver the service your customers expect.

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Axonify

AUGUST 12, 2016

After all, as the saying goes, a picture (or, in this case, a video) is worth a thousand words. This video features the story of a frustrated CEO, who is at his wits end. Employees, in every part of the organization, can finally build the knowledge they need to take the right actions at work. Spoiler alert!

Organization 100

Organization Video Effectiveness Write Blog 100

Axonify

AUGUST 12, 2016

After all, as the saying goes, a picture (or, in this case, a video) is worth a thousand words. This video features the story of a frustrated CEO, who is at his wits end. Employees, in every part of the organization, can finally build the knowledge they need to take the right actions at work. Spoiler alert!

Organization 100

Organization Video Effectiveness Write Blog 100

Atlantic Training

MARCH 23, 2014

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. It also discusses certain skills of customer service like “eye contact” and “mood assessment” that will assist in providing the best possible service.

Customer Service 40

Customer Service Sexual Harassment Training PowerPoint Services 40

Infopro Learning

JANUARY 19, 2023

Today, organizations have realized the need to invest in their human capital by providing the right knowledge to the right audiences at the right time. Some of them are discussed below: Assessing the Right Learning Need Firstly, your manager or leader must identify the needs and vision of the organization.

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Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. With these healthcare LMS benefits, healthcare professionals can deliver better patient care while organizations maintain operational efficiency and legal compliance.

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BrainCert

OCTOBER 12, 2022

The purpose of customer training is to provide knowledge and training to customers about the company's services. Courses designed to help users use your platform are called customer training programs. In recent years, customer training has become increasingly popular, especially among eLearning companies.

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Cognigix

APRIL 20, 2022

The current volatile business environment requires organizations to constantly train their workforces to maintain a competitive edge and provide outstanding customer service. Each organization has its own challenges to deal with and a culture that is distinctive to that organization.

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IT Training Department Blog

APRIL 3, 2023

When it comes to being successful in any organization, technical training is a critical factor for success. Technical training helps to ensure that employees have the necessary knowledge and skills to contribute to the organization’s goals and objectives. I bet it’s quite a bit and you underestimate the amount.

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Aptara

DECEMBER 13, 2023

In today’s dynamic business landscape, where knowledge and skills are constantly evolving, organizations must adapt to stay competitive and innovative. This is where interactive video-based learning shines, offering a dynamic and effective approach to enhance learning outcomes.

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Spark Your Interest

APRIL 11, 2024

Why are some organizations laying off instructional designers on mass because of AI? Wikipedia defines as Generative AI as “artificial intelligence capable of generating text, images, videos, or other data using generative models, often in response to prompts” and is the most readily applicable AI in training.

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Association eLearning

MAY 3, 2017

Additionally, the total number of hours of video watched on YouTube each month is 3.25 With the popularity of online videos and the increased emphasis on microlearning, it just makes sense to use videos in eLearning. Videos are more engaging and memorable than text. Videos can provoke discussions.

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Infopro Learning

SEPTEMBER 22, 2021

Most organizations have realized the significance of learning in the current business scenario. Therefore, it is essential for Learning & Development teams to collaborate with business leaders, enabling organizations to transform learning by creating incredible training experiences. Performing Training Needs Analysis (TNA).

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Paradiso Solutions

JULY 11, 2021

Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Basically, the main goal of this program is to help the customer with basic problems found in the manual. contact-form-7].

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Think Orion

NOVEMBER 29, 2023

Online video consumption continues to grow, and it’s no secret that the market for online courses is enormous. The video-on-demand market worldwide is projected to reach a revenue of US$159.90 Video is quickly becoming the standard e-learning format. But what is a video course? billion by 2023.

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Ideaon

APRIL 27, 2021

Industry leaders and organization heads are now embracing the use of AI, noting how machines and robotics make work easier and open up businesses to new and unimagined possibilities. According to a 2019 Gartner Report , 15% of the global customer service will shift to AI’s hands by 2021. Final Remarks.

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Matrix

OCTOBER 5, 2022

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. So, what is customer training in this greater picture, and why is it important for your company? What is customer training?

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Webanywhere

OCTOBER 21, 2022

A recent trend in the world of learning is to ask employees to create videos. What are employee-generated videos? Employee-generated videos are videos that brands use in their learning development efforts created by their employees. There are various reasons to use employee-generated videos.

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BrainCert

JUNE 19, 2023

Two commonly used tools in the realm of online education are video conferencing platforms and virtual classrooms. In this blog post, we will explore the differences between video conferencing platforms and virtual classrooms, helping educators make informed decisions about which tool best suits their instructional needs.

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OpenSesame

AUGUST 3, 2010

It is important for businesses to be able to handle the queries, concerns, and requests of their customers. As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace.

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Roundtable Learning

JULY 20, 2021

At Roundtable Learning, we’ve helped organizations identify their training needs and implement programs that develop critical skills in their employees. We value smart investments in ongoing learning and have seen firsthand how continuing education benefits an organization. . Organize A Book Club.

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Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. This means they can’t provide timely information to their customer, and the sales process risks losing momentum. This ensures that salespeople have access to the information and support they need to close deals and provide excellent customer service.

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