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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. It is usually a collection of articles with images, videos, and text included. Ask the right questions. That may be your next topic.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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What is customer training? Benefits and how to successfully create it

Matrix

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?