PDG

OCTOBER 6, 2022

Give extra coaching and support to veteran field salespeople who may feel especially challenged by working in the virtual world. Virtual team meetings and one-on-one sessions are also great ways to model the behavior you want your sales reps to exhibit with customers, so treat these virtual gatherings the same way you’d treat a client call.

Sales 40

Sales Teams Strategy Virtual World 40

ReadyTech

MAY 9, 2018

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The letter complimented our support team’s “responsive, professional and courteous” assistance. Add in the difficulty of having virtual teams with employees distributed across the globe in various time zones—and you have a daunting task.

Performance Support 49

Performance Support Support Virtual Teams Customer Service 49

Rustici Software

MARCH 2, 2021

I wanted to try old and new ideas to keep the team culture that we already had going. Well, it’s not so secret, but seriously, I Googled so many things about virtual team building and collaboration. Smaller group virtual gatherings and breakout rooms allow more people to talk. . My secret weapon?

Management 82

Management Google Culture Games 82

EI Design

JULY 1, 2020

My other 3 articles touch upon: 7 Key Areas L&D Teams Should Focus on to Handle Changing Workplace Dynamics Due to COVID-19. 3-Step Action Plan to Implement an Incredibly Effective Corporate Training Program for Virtual Teams. 8 Best Practices Business Leaders Can Adopt to Lead Through Business Disruption During COVID-19.

Budget 89

Budget Compliance Training Blended Learning eLearning Strategy 89

PDG

MAY 17, 2021

Give extra coaching and support to veteran field salespeople who may feel especially challenged by working in the virtual world. Virtual team meetings and one-on-one sessions are also great ways to model the behavior you want your sales reps to exhibit with customers, so treat these virtual gatherings the same way you’d treat a client call.

Sales 52

Sales Teams Strategy Virtual World 52

TalentLMS

JULY 12, 2017

Virtual Collaboration. Advances in technology have allowed people across the globe to work together through remote virtual teams. Virtual collaboration is one of the employee skills that we need to adopt as early as now. It is said that most of the customer-service related jobs will be automated within the next few years.

Skills 72

Skills Virtual World Diversity Training Problem 72

Ed App

MAY 9, 2021

Virtual Employee Engagement Activity #1 – Custom Communication Channels. One of the best ways to keep employees engaged is by setting up a custom channel in whichever messaging platform you use. This allows easy gifting of vouchers for almost any service, including Amazon, Uber Eats, and the App Store.

Activities 52

Activities Virtual Classroom Virtual World LMS 52

Learning Visions

JANUARY 30, 2013

ADDIE’s origins – by the armed services when they needed a cookbook to create a lot of instruction fast by people without a lot of instructional knowledge. Manifesto (www.agilemanifesto.org): Continuous functionality (satisfy the customer through early and continuous delivery of software – every delivery is a usable product.

Instructional Design 171

Instructional Design ADDIE Agile Budget 171

OpenSesame

FEBRUARY 14, 2012

Where can they differentiate their services? Technical, technical, technical – From information technology and systems administration to software engineering or mechanical engineering, corporations are seeking technically skilled individuals to support the growth of their products and services in the information economy.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Compliance Training Diversity Training 52

Interactive Services

FEBRUARY 15, 2019

Customize Content for Location and Role. Select from a menu of virtual team collaboration, problem-solving, self-paced learning, case studies, scenario-based learning, simulations or gaming, coaching and mentoring, lecturing, guided learning, exploratory discussions, debates and/or role-playing.

Blended Learning 40

Blended Learning Compliance Training Blended Compliance 40

Interactive Services

FEBRUARY 15, 2019

Customize Content for Location and Role. Select from a menu of virtual team collaboration, problem-solving, self-paced learning, case studies, scenario-based learning, simulations or gaming, coaching and mentoring, lecturing, guided learning, exploratory discussions, debates and/or role-playing.

Blended Learning 40

Blended Learning Blended Compliance Training Diversity Training 40

ProProfs

MAY 4, 2023

For example, they may deliberately provide poor customer service to hurt the company’s revenue. Increased Customer Satisfaction An engaged and energetic customer support staff can effectively handle customer queries and grievances and even cross-sell/up-sell through the positive customer experiences they create.

Diversity Training 52

Diversity Training Compliance Training Quiz Online 52

eFront

JANUARY 25, 2018

Today, Joe is probably required to learn new tools every year, his team is probably globally dispersed, and it’s probably more important for them to be adaptable than specialized. And why more and more people want to join virtual teams who communicate via Skype while sipping coffee in their pajamas. Sounds great, doesn’t it?

Diversity Training 61

Diversity Training Sun Skype Blended Learning 61

KnowledgeCity

JUNE 9, 2022

Hybrid workplaces shouldn’t be confused with virtual teams or other remote work tactics that companies use from time to time. On the other hand, employees that have to work in-person (such as customer service positions) may start to feel jealous of those who can choose when to come into work and when to work from home. .

Companies 52

Companies Policies Metrics Communication 52

Limestone Learning

MARCH 29, 2021

PT: Rethinking the Way You Author Elearning Whether in a large enterprise or a team of one, elearning authors today are expected to deliver effective learning outcomes using minimal resources, rapid turn-around time and a razor-thin budget. How to convert a customer service survey into a coaching strategy.

Free 103

Free Diversity Training Compliance Training Brandon Hall 103

Limestone Learning

MARCH 30, 2020

Many of us are getting a crash course in remote work as we quickly get up to speed on teleconferencing, videoconferencing and the vast array of tools and hacks for virtual teams. Hear from veterans on their transition from military service to training and talent development. Identify, assess and close skill gaps.

Free 86

Free Brandon Hall Blended Learning Virtual Classroom 86

Jay Cross

JANUARY 29, 2010

Incremental changes are much easier, because you are essentially improving existing products and services while continuing to sell to and support a similar client base. You want to make them feel part of your virtual team if at all possible. You cannot answer lots of the questions people will have. In 2008, India had only 3.3

Blended Learning 43

Blended Learning Virtual Classroom Social Networks Innovation 43

CLO Magazine

JULY 27, 2016

And increasingly, organizations not only provide services and products to global markets, they employ global staff and collaborate with global partners. This isn’t about exporting, it’s about knowing your market, knowing your customers, seeing your talent as global and being able to deploy accordingly,” Goujon said.

Global 32

Global Develop Leadership Culture 32

eLearning Learning Posts

MARCH 16, 2010

Virtual Team Management - ID Reflections , March 8, 2010 I recommend this simulation to all those who either are handling a globally distributed team or a project, and to all managers who feel that effective communication is one of the keys to business success. Customers are demanding more online delivery.

Blended Learning 43

Blended Learning Compliance Training Authoring Tools Instructional Design 43

Hurix Digital

NOVEMBER 15, 2023

Irrelevant Tech Stack Companies end up using multiple apps to support customer service management, communication, project management , and training platforms. However, the lines start blurring in a hybrid context due to a lack of preparedness for its unique challenges and solutions.

Teams 52

Teams Strategy Effectiveness Association Learning Management System 52

TalentLMS

JULY 22, 2019

In this blog post, we’re taking a look at how Zapier motivates its virtual teams and its whole remote employee engagement action plan. Zapier’s VP of Customer Support, Pam Dodrill, shares some of the best ways to engage employees, even if they’re working across the world. Get everyone to step into customer support’s shoes .

Miro 64

Miro Diversity Training Customer Service Performance Support 64

SweetRush

AUGUST 26, 2013

As learning and performance improvement consultants and developers, we see trends emerge across the landscape of our client base, despite vast differences in the products and services they offer. We see workforces becoming more dispersed and virtual teams an acceptable norm. moments for the learners.

Performance Support 84

Performance Support Learning Objects Association LMS Association Learning Management System 84

Limestone Learning

MAY 28, 2017

How to organize learning assets into engaging self-service collections. Designing learning programs that can scale by blending online learning with in-person services. Wednesday, June 7, 2017, 10AM – 11AM PT: Bring VR and AR Training into Your Workplace Virtual reality (VR) and augmented reality (AR) are the future of learning.

Webcast 40

Webcast Free Compliance Training Blended Learning 40