Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Cost: Free. Customer Service Training Software #2 – Enyota Learning.

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Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Free.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

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learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

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Jigsaw Interactive

MAY 19, 2022

Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who have received among the poorest ratings.

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KnowledgeCity

FEBRUARY 6, 2020

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is customer service?

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Ed App

JANUARY 28, 2019

Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . This may look straightforward and not worth your time, but consider how many times you have been improperly approached or greeted by customer support staff.

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Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

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LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Hurix Digital

NOVEMBER 28, 2023

Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape. Data Entry and Data Migration Invoice Processing Customer Service Supply Chain and Inventory Management How to Use RPA Automation to Increase Productivity?

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Inkling

MAY 23, 2016

Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management. Conversely, you can remove poor-performing categories to free up floor space for faster-moving inventory. Employee Productivity.

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CHRP-INDIA

FEBRUARY 2, 2021

The Retail Industry mainly deals with the customers; hence several companies are conducting training programs for their employees on dissimilar topics and aspects of their jobs that are unique and productive. It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

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Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. Five Ways Performance Support Increases Productivity. The post 5 Ways Performance Support Can Help You Amplify Productivity appeared first on Docebo. DOWNLOAD NOW.

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Ed App

SEPTEMBER 15, 2019

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. You can also try EdApp’s Mobile LMS and authoring tool for free by signing up here. The post Small Business Customer Service Training appeared first on EdApp Microlearning Blog.

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. If so, request a FREE demo here.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

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OpenSesame

APRIL 13, 2020

Portland OR- April 13, 2020 – OpenSesame, the global elearning innovator, announced unlimited free access to online training for any employee working from home or furloughed as a result of the coronavirus pandemic. For more information and free access to the courses, visit go.opensesame.com/wfh-offer.

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LearnDash

APRIL 11, 2024

Offer members a free membership tier or free trial membership If site users are required to plug in their credit card number (and you immediately charge a yearly membership fee) before they get a peek behind your paywall, you’re inviting a lot of refund requests. Try it out for free in the demo today.

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Learning Rebels

NOVEMBER 8, 2023

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

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Limestone Learning

SEPTEMBER 30, 2021

The October crop of free webinars is always fun, and even if you’re a vampire, you don’t need a formal invitation. PT: Five Key Practices for Building a Robust Video Learning Library (Free for ATD members) Video’s everywhere these days, becoming a common denominator in our daily lives. Tuesday, October 5, 2021, 9 a.m.–10

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eLearning Brothers

DECEMBER 21, 2017

Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet. Free Characters. The post Deck the Halls with Free Holiday Cutout Characters appeared first on eLearning Brothers.

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Limestone Learning

OCTOBER 28, 2020

If you’re seeking some motivation, look no further than this selection of free webinars for November. Gomo’s Huw Edwards, Business Development Executive, and Simon Waldram, Customer Success Manager, will talk you through some top tips they’ve seen their customers using that catch learners’ attention. Tuesday, Nov. Tuesday, Nov.

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Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” We get it: On the surface, customer service training games and activities may seem frivolous. Customer Service Training Games and Activities.

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Appsembler

JANUARY 7, 2024

Automated grading significantly enhances the efficiency of the learning experience, freeing up valuable time for instructors and administrators. LMS customization capabilities ensure a cohesive, inviting learning environment, making branding a vital feature for engaging, effective software.

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. If so, request a FREE demo here.

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fewStones

MAY 1, 2023

Are you looking for corporate video production in Singapore? Get an Instant Quote Our Services Live Action Video 2D Animation Video Personalised Video Live Streaming Find out more about us Check out our guide below Over the years, we’ve seen the churn for corporate videos that are meant for marketing. Get in touch with us.

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Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It enhances efficiency and productivity. What is call center software?

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