Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Customer Service 52

Customer Service Services Custom Skills 52

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. The benefits of easy, accurate information.

Customer Service 124

Customer Service Cost Services Custom 124

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adoption 197

Adoption Adopt Sales Digital 197

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

CommLab India

MAY 22, 2023

In today's fast-paced business environment, sales teams need to stay up-to-date with the latest sales techniques, product information, and customer service skills. Read on to understand how microlearning comes in as a lifesaver for your sales teams.

microlearning 108

microlearning Sales Teams Customer Service 108

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Inkling

MAY 16, 2016

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

Metrics 124

Metrics Customer Service Services Custom 124

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

Sales 79

Sales Coaching Case Study Portal 79

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Productivity Product Program 410

TalentLMS

FEBRUARY 2, 2024

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52

Metrics Sales Ratio Pattern 52

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Program 82

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. Organizations can use the data collected through performance reviews, a nine-box matrix, and employee/customer feedback to narrow down which business goals need more focus. Define The Parameters For Goals. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Learning Management System Software India | Webnox Technologies

OCTOBER 25, 2023

The Role of CRM Software in Sales Forecasting and Predictive Analysis Overview Abinaya // 25-10-2023 The Role of CRM Software in Sales Forecasting and Predictive Analysis What is Predictive Analysis? It enables businesses to proactively understand customer needs, personalize interactions, and forecast outcomes.

Predictions 52

Predictions Analysis Sales Software 52

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning. Simulations.

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Productivity Product Knowledge Simulations 280

Infopro Learning

JANUARY 11, 2022

Training employees to thoroughly understand your organization’s products and services and improve their communication skills regarding them is known as product knowledge training. The depth of your team’s knowledge about your product significantly influences the sales numbers of the product. High customer satisfaction rates.

Knowledge 221

Knowledge Productivity Product Training 221

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Daily Dilemma Scenarios.

Customer Service 58

Customer Service Case Study Activities Services 58

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

Sales 59

Sales Compliance Training Blended Learning LMS 59

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Productivity Product Games 305

Paradiso

OCTOBER 24, 2023

It ensures that agents are well-prepared to deliver the service your customers expect. Call center training software empowers companies to develop and provide essential training to their customer-facing employees. Paradiso LMS boasts a top-notch authoring tool , enabling you to create engaging customer service training programs.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Clark Quinn

JULY 4, 2023

” When we hear “our sales cycle takes too long” or “our closure rate isn’t good enough” if the topic is sale, there’re metrics there. I fear that part of the answer is a legacy belief that we’re formal logical reasoning beings and so new information will change our behavior.

Metrics 203

Metrics Harassment Training Customer Service Sales 203

Infopro Learning

MARCH 27, 2023

The banking, financial services, and insurance (BFSI) industry is critical in the global economy. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

GoConqr

AUGUST 15, 2017

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. Here’s how a sales competency model can accelerate your business growth.

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Sales Business Performance Support Skills 94

Learning Rebels

NOVEMBER 8, 2023

In the context of an organization, social learning happens informally, as employees watch and learn from their peers, mentors, or leaders. Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support.

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Community Diversity Training Customer Service Learning 130

Fly Plugins

MARCH 26, 2024

This ongoing learning fosters professional growth, empowers individuals to make informed financial decisions, and enhances the overall expertise of the finance workforce. Retail Industry Effective training is crucial in the retail sector to ensure consistent customer experiences, increase sales, and enhance employee engagement.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Capytech

APRIL 14, 2022

5 Sales Training Secrets that Will Boost Revenue. Sales training is an important part of the sales strategy in most companies. To take your sales training to another level and give your organisation a revenue boost, you should go beyond having a sales strategy, developing a sales training strategy as well.

Sales 52

Sales Customer Service Training Train 52

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Delivering short bursts of information through videos, games, and scenarios enables learners to recall and apply what they learned to their everyday work.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

CommLab India

MARCH 28, 2024

F rustrated customers? Lagging sales? Imagine your sales team confidently handling customer inquiries, highlighting unique selling propositions, and closing deals with ease. Or, picture your customer service representatives resolving technical issues swiftly, leaving customers feeling valued and supported.

Knowledge 57

Knowledge Productivity Product Strategy 57