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How Walmart infuses kindness into de-escalation training

STRIVR

While this type of scenario might seem extreme, it’s entirely within the realm of what retail associates experience on the job all the time. That’s why, for customer-facing roles at Walmart and other retail operations , training on empathy is so necessary. Immersive Learning provides immediate feedback in the learning space.

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The Corporate Learning Guide to Spaced Repetition and Feedback Loops (Free Download)

Knowledge Guru

If learners fail to embed new knowledge into their long-term memory, they will be unable to apply it on the job. We’ve put together a free guide highlighting the research-based approaches of spaced repetition and immediate feedback. Better customer service. You know there’s a problem. More sales.

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HR professionals: Here’s what you can do with a VR headset

STRIVR

Our customers’ HR organizations are finding the best way to use a VR headset has been to train for critical skills and needs pertaining to health and safety, operational efficiency, customer service, and soft skills within the business. Imagine being hired in a job where you’ve never worked before.

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Spaced Repetition Featured in the New York Times

Knowledge Guru

In our Primer on Spaced Repetition and Feedback Loops , I connected the challenge of remembering to the constant effort organization’s expend to deliver information employees need to know for their jobs. Karl Kapp’s take on spaced repetition or “retrieval practice.”

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How to Create an Effective Logistics Training Program (2023)

WhatFix

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

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Five 2020 predictions on learning trends from Josh Bersin

STRIVR

Below are his insights about how learning will transform in the year ahead. Learning will stand out as a C-level issue. Learning isn’t just about making people better at their current jobs. Learner experience will overcome quality of learning in importance.

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‘Black Mirror’ or better? The role of AI in the future of learning and development

CLO Magazine

An AI agent could, for example, help a new employee navigate a large population to strategically identify a coach, a subject matter expert, a career mentor or an experienced peer who can help them learn more about their role and the organization, which leads to better business outcomes, whether that is customer service or delivering a product.

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