Dashe & Thomson

APRIL 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate.

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Dashe & Thomson

DECEMBER 14, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! by Jolene on December 14, 2010 in social learning Recently I witnessed a fabulous and fascinating display of social learning – a high school chamber music concert.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

MARCH 8, 2011

The gist of it was that even though we have an enormous amount of tools available to enable social learning across far reaching boundaries, the self-study type of eLearning seen in so many workplaces today can potentially cut learners off from any type of social interaction during the course of the learning.

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

Dashe & Thomson

MARCH 25, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. Already, the first classes of DNs have entered the workforce. Properly d.

Social Networks 154

Social Networks Blended Learning Social Learning Blogging 154

Dashe & Thomson

JANUARY 14, 2011

Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. That way you learn as your SMEs learn. Provide SMEs with opportunities to report their readiness. The SME can then visit the site when they have time and do a structured brain-dump. Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? While games like these provide a fun alternative to boring quizzes, they do not provide context. To be effective the game must make work seem like play. Liam McCoy: Thanks for this.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. Jim: Glad you enjoyed the post, Liam!

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

Customer Service 52

Customer Service Services Ideas Custom 52

Dashe & Thomson

APRIL 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads? Academia needs a coherent learning theory, or set of theories, that provides guidance for building the road system so the cars can operate.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Key features: Learning repository.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Learning Pool

JANUARY 3, 2023

Learning Pool, a leading global provider of learning technologies, is thrilled to have made the 2023 eLearning Industry list of ‘Top Blended Learning Content Providers’ for the third year running. . Those included on the 2023 ‘Top Blended Learning Content Providers’ were ranked on the following 8 criteria: .

Blended Learning 98

Blended Learning Diversity Training Blended Providers 98

Infopro Learning

OCTOBER 25, 2021

Banks and finance companies provide consultative prospecting programs for their sales teams to understand and cater to their customers’ needs faster and better. Social Learning. Social learning is another successful approach that helps counter diverse customer needs.

Sales 419

Sales Diversity Training Program Case Study 419

CHRP-INDIA

FEBRUARY 2, 2021

The Retail Industry mainly deals with the customers; hence several companies are conducting training programs for their employees on dissimilar topics and aspects of their jobs that are unique and productive. It is often said that the employee should be smart enough not only to focus on sales but build high levels of customer service.

Solution 80

Solution Industry eLearning Custom eLearning Development 80

Learning Rebels

NOVEMBER 8, 2023

The result is continuous learning being part of the average everyday work life and not just relegated to the occasional training session. The Difference Between Social and Community-Based Learning Social learning and community-based learning are closely related concepts, but they have distinct characteristics.

Community 130

Community Diversity Training Customer Service Learning 130

Learning Pool

JUNE 24, 2021

As providers of one of the most feature-rich open-source Learning Suite on the market, Learning Pool, the leading elearning solutions provider, is thrilled to have made the 2021 list for ‘Top Content Providers For Competency-based Training’ by eLearning Industry. . Company’s social responsibility.

Compliance Training 96

Compliance Training Blended Learning Providers Brandon Hall 96

Infopro Learning

APRIL 3, 2023

The success of an organization is significantly influenced by its capacity to provide successful training. Training delivery means providing training to learners through various channels and formats, such as classroom training, virtual instructor-led training (VILT), eLearning, and on-the-job training.

Roles 221

Roles Blended Learning Training Train 221

TOPYX LMS

FEBRUARY 18, 2016

One way to ensure they do is to implement a social learning management system (LMS). An LMS, or eLearning platform, is a tool designed primarily to provide corporate training solutions. Would others benefit from being better trained in customer service? Do your employees use their strengths to the utmost?

LMS 100

LMS Simulations Corporate eLearning Learning Management System 100

TOPYX LMS

FEBRUARY 13, 2020

The same is true for customer service training - without it, retail workers are unprepared to resolve customer conflicts and to keep customers happy. To improve the productivity of your retail workers, provide them with training that promotes fast upskilling.

Platform 207

Platform Productivity Product Customer Service 207

Dashe & Thomson

JANUARY 30, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Web-Based, Instructor-Led, EPSS? You can play nice and develop whatever type of training your client wants, whether it provides tangible value or not. A link back would be great! Thanks for the comment. Properly d.

Social Networks 124

Social Networks Blended Learning Web Wiki 124

Dashe & Thomson

APRIL 23, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Measuring Project Success: Thoughts for the Training Professional by Jim on April 24, 2011 in Project Management/Project Delivery When we think of the concept of “success,” it often seems relatively straightforward. Properly d.

Social Networks 140

Social Networks Blended Learning Project Compliance Training 140

Dashe & Thomson

APRIL 12, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Surfing the Net: Waste of Time or Personal Directed Learning? Only recently has the training industry begun to tap into this realm of informal, social learning. Jim: Glad you enjoyed the post, Liam!

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

Dashe & Thomson

FEBRUARY 20, 2011

Just as the corporate world thought they had caught up to adult learning norms with the adoption of eLearning, and some with blended learning, along comes social learning. Many accuse him of creating hasty generalizations, while others believe he provides wonderful insights about our world and ourselves.

Social Networks 134

Social Networks Blended Learning Change Wiki 134

MobileTrain

DECEMBER 18, 2018

We’re proud to have been selected as one of 2018’s Top HR Tech Solution Providers! Check out their feature below that explains why they awarded us the title: Boosting Performance with Micro-learning It is surprising, yet accurate; 80 per cent of employees forget what they learn after a month.

Providers 52

Providers Solution Micro-Learning Customer Service 52

Dashe & Thomson

APRIL 28, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Social Media: The Virtual “Over-The-Partition” Learning Network by Jolene on April 28, 2011 in Informal Learning , Instructional Design , Training Development , Video , social learning According to the 1996 report from the U.S.

Social Media 124

Social Media Social Networks Blended Learning Network 124

ATD Learning Technologies

JUNE 12, 2017

Although tireless efforts within Comcast University to improve training related to customer service had already yielded many positive results, Comcast needed to reinforce its customer-first philosophy among its thousands of employees with leadership responsibilities. Enter Social Learning.

Social Learning 44

Social Learning Social Tools Blended Learning 44

Dashe & Thomson

MAY 8, 2011

This month’s big question brings one big shift in the L&D space (addressing learning needs on-demand) into stark relief. In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. We have to evolve, or be left behind.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Dashe & Thomson

JANUARY 14, 2011

Find out which meetings your SMEs are attending and get invited those that will likely provide valuable content. That way you learn as your SMEs learn. Provide SMEs with opportunities to report their readiness. The SME can then visit the site when they have time and do a structured brain-dump. Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Infopro Learning

MARCH 28, 2019

They are the ones expected to account for a large percentage of an employee’s development by providing those challenging assignments and developmental relationships. Check out the report to learn more about the eight “catalysts for social learning” that help learners find a different way to develop and sustain their skills.

Program 284

Program Survey Social Learning Report 284

Marcia Conner

OCTOBER 4, 2012

Two years after we published The New Social Learning , I still hear people say “there is no definition” or worse yet, defining it in truly silly ways. How do you define social learning? I define social learning as participating with others to make sense of new ideas. Together we are better.

Social Learning 103

Social Learning Social Social Media Learning 103

Dashe & Thomson

JANUARY 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. When this happened to us recently, we turned to Vanilla Forums to provide the answer. What do you do? Properly d. Properly d.

Social Networks 133

Social Networks Wiki Blended Learning Free 133

ATD Learning Technologies

JUNE 12, 2017

Although tireless efforts within Comcast University to improve training related to customer service had already yielded many positive results, Comcast needed to reinforce its customer-first philosophy among its thousands of employees with leadership responsibilities. Enter Social Learning.

Social Learning 40

Social Learning Social Tools Blended Learning 40

Dashe & Thomson

JANUARY 19, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Freemium Three: Three Free Tools That Will Work Wonders For Your Next Training Project. When this happened to us recently, we turned to Vanilla Forums to provide the answer. What do you do? Properly d. Properly d.

Social Networks 124

Social Networks Wiki Blended Learning Free 124

Dashe & Thomson

DECEMBER 9, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Rob Mueller: Great post on using games as a training device. Properly d. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

DECEMBER 9, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Rob Mueller: Great post on using games as a training device. Properly d. Properly d.

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Their soft skills are vital for providing top-notch customer service.

Case Study 91

Case Study LMS Customer Service Training 91