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Your #1 Opportunity to Give Customers The Help They Need with Asif Rehmani

TechSmith Camtasia

In fact, this lost time can also have a wider effect throughout your business. You might have to check your intranet, digital workspace, find instructions within the software itself or even use a search engine to find the help you need. Microlearning content is great for when users need fast, effective help.

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How to Measure Video Engagement (+ Get Actionable Data)

TechSmith Camtasia

These graphs are just one of many types of video metrics you can use to evaluate how well your videos are performing. Viewers decide to stop watching and select the next video in the search results. At TechSmith we recently analyzed 50 of our tutorial videos to see how they were performing. Measuring Engagement.

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How to Write Helpful Help Content with Michele Wiedemer

TechSmith Camtasia

There are ways to create effective help resources, and in this post, Michele Wiedemer shares her twenty years of knowledge for creating, evaluating, and improving your customer-facing help content. By designing and creating help content to serve only the end-user, it will be more effective.

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How Educators Can Avoid Panic and Find Success Teaching Online with Janet Lee

TechSmith Camtasia

Janet believes that by preparing a structured lesson plan, you can be a more confident educator, delivering more effective online learning. 7) Learning evaluation. You can take a moment and search online. When you’re feeling anxious, burnt out, or panicked about teaching online, you can always try searching for an answer online.

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EDUCAUSE 2014: Active Learning is Where it’s at

TechSmith Camtasia

In order to truly understand the content, they need to apply, analyze, evaluate, synthesize and even create content of their own. When I’m at “home”, it is easy to get bogged down in my own bubble of how we do things, the tools that we use, and the methods that we find to be the most effective.

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Stop Guessing: Improve UX with Eye Tracking from myGaze and Morae

TechSmith Camtasia

KLI evaluated the current messaging, layout, search features and capabilities presented on the Toyota and Chevrolet websites in a 30-minute interview session with eye tracking. The Toyota mega drop down is effective in quickly providing MPG information for vehicles. To read the full case study, click here.

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Curated Insights: Using Video to Drive Learning

Axonify

When used effectively, video can play a similar role in the workplace. I started exploring content for this post by searching for an article that discussed how to use video, not how to make video. TechSmith on YouTube featuring Matt Pierce. Let’s just call it quirky and continue ….

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