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Performance Support and Bad Design

Clark Quinn

Here’s a story about where performance support would’ve made a task much easier. The other day, I had a classic need for performance support. So here’s a cognitive story about when and where a job aid would help. The support section of the site did list the error codes, but numerically, not by icon.

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Personalization: The Secret Ingredient of eLearning Success

ProProfs

But there is another important ingredient that many forget to focus on – i.e. personalization. . Since, consumers nowadays demand ‘personalization’, businesses are readily following this approach to make a product or service more endearing to the target audience. What is Personalized eLearning?

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The relationship between learning and performance support

E-Learning Provocateur

I dedicate this one to Jane Hart whom I was delighted to meet in-person in Sydney last month. Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. These tools are called “job aids” and they’re used in the workflow.

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How Chatbots are Transforming Performance Support at the Point of Need and Personalizing Learning

Instancy

Unveiling the future of learning: Discover how chatbots are revolutionizing performance support when you need it! In today’s rapidly evolving workplace, the need for effective performance support and continuous learning has never been more crucial. Revolutionize your learning journey with #Chatbots!

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Building a Strong Employee Onboarding Process: Key Elements and Best Practices

Infopro Learning

A strong onboarding process is crucial for the success of any company as it sets the tone for the employees’ tenure, influences their job satisfaction, and impacts the company’s bottom line. Pre-Boarding Activities Pre-boarding activities are essential to ensure that new hires are fully prepared for their first day on the job.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.