Identifying the Right Product Knowledge Training Methodology for Your Business

InfoPro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

Designing a Performance Support Program for a Global BFSI Leader

InfoPro Learning

Most industry leaders already know this and have comprehensive training programs in place to ensure that they are providing quality service. However, the most successful organizations do not approach employee training and development as a one-time event.

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Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. More and more industry thought-leaders are seeing this integration as a strategic imperative, and the organizations who embrace the evolution will step beyond transferring knowledge to sustaining capability. The advent of Experience API [a.k.a.

3 Reasons Performance Support Is Vital

eLearning Brothers

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. A printed resource guide is an example of performance support, but so is a detailed how-to video. Why is performance support so important? . Performance support can save money.

Agile Microlearning Explained

Personalized training is a powerful and effective approach that assesses an individual’s. knowledge and then develops an optimal training plan unique to that learner. Adaptive training goes one step. further by continuously modifying the training plan to adapt to the performance of the learner. ADAPTIVE TRAINING In the 1960s, when behavior scientists and educators first started. experimenting with computer-based training (CBT), they focused.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. 70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need

The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. However job aids aren’t the only form of performance support. Learning is about preparing for performance.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. How are embedded performance support solutions being used in workplaces around the world?

Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. We are still Training. Knowledge retention is still the enemy. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks.

Performance Support: Just Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. 70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. part of a training course, the content naturally.

MOOCs and Performance Support

Your Training Edge

The entire corporate and workplace training landscape is shifting. I’m talking an entirely new concept of what training means. There are two main forces driving the shift in training: ROI. Businesses have historically been very bad at measuring the return-on-investment of their training programs. Trainings are too often evaluated based on hours of seat-time, rather than by any real assessment of knowledge and skills.

Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

One of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement. The organisation wanted to leverage the expertise of its star performers. Mobile Learning knowledge creation knowledge production knowledge sharing Mobility Performance Support

Performance Support Basics: How to Help at the Moment of Need

Bottom-Line Performance

To provide adequate support for these learners, trainers need strategies that help them commit knowledge and skills to memory, as well as find and locate key information at the moment of need. When to Provide Performance Support. In other cases, knowledge is used infrequently enough that memorization would not be practical or even possible. This is where performance support comes into play. Key Aspects of Performance Support.

THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. experiences that support and enable change in service. curriculum design in place that teaches and trains people on the skills they need. Define the performance goals and barriers. the training context and asking.

Embedded Performer Support & the World of MOOCs

Living in Learning

MOOCs came from an academic birthright, and they are structured to accomplish the transfer of knowledge in some very innovative “flipped classroom” approaches that are less structured and open to participants to discover and learn through multiple forms of content delivery, media and venues. Let’s flip the whole dynamic learning and support ecosystem, not just the classroom.

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. Organizations do spend a lot of resources in the form of time, money and effort to train their new hires, but the bitter reality is- not all of it is retained. Because we want them to perform better at work. When they have the complete knowledge of their work as well as the problems that they may encounter, they are obviously going to be more productive and fast.

Three (More) Keys to Better Performance Support

Dashe & Thomson

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). To summarize: Don’t forget performance support (I realize that this hardly qualifies as useful advice, but you have to start somewhere).

Performance Support

Clark Quinn

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. I actually don't think that Gloria would consider external resources (which we've had for years as reference systems that go along with software) as a form of Electronic Performance Support Systems (EPSS).

3 Shocking Facts About Knowledge Retention

Docebo

One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Support Technology with Best Practices.

Key Benefits of Performance Management Software for Corporate Training

G-Cube

Bridging Skills-gaps, Driving Workforce Performance, and Increasing ROIs. Employee performance analysis is a significant aspect of modern corporates. Human Resources (HR) professionals conduct performance review cycles to evaluate an employee’s contribution to boosting overall workplace productivity. With changing job roles and training methods, the traditional performance analysis process is not considered adequate.

How Can “Performance Support” Support Your Organization?

Mindflash

On average, learners forget 70% of the content we teach them within 24-48 hours of formal training. Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. Remember what we discussed in training?

Supporting Gig Worker Performance

Litmos

Most importantly, you can’t require them to take training! In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. Or all training could be handled as part of onboarding. One is to substitute performance support for training. Then, if you must make training optional, perhaps you can make it a bit more obviously valuable. It’s contextual support.

Performance Support Goes to the Oscars

Allison Rossett

Much of mobile training and development is broken. Mobile has much to offer organizations, in general, and training and development units, in particular. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. Essentially, a learning portal is an online knowledge sharing tool. If your organization hasn’t already, it may be time to adopt a learning portal as part of your next training initiative. Learning portals help organizations composite random training materials into a searchable database of relevant and useful content. Social Learning Training learning portal

Portal 134

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. I don’t want to kick training to the curb.

Exploring the Benefits of Performance Management System for Modern Corporates

G-Cube

In today’s fast-paced world, organizations consider delivering performance-based learning solutions through corporate training. A robust performance management system (PMS) helps to boost overall organizational performance and attain competitive goals. It also drives workforce engagement, knowledge retention, and overall development of employees. Performance management platforms support a continuous learning process which helps to attain desired outcomes.

Why You Need to Invest More on Product Knowledge Training

InfoPro Learning

With demand for training outreaching supply by a widening margin, this puts tremendous pressure on L&D teams to invest in the right solution. An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., so we have decided to only focus on one item in this article: sales training. The Importance of Product Knowledge Training. What Are the Symptoms of Poor Product Knowledge Training?

Supporting (Gig) Employee Performance

Litmos

Most importantly, you can’t require them to take training! In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. Or all training could be handled as part of onboarding. One is to substitute performance support for training. Then, if you must make training optional, perhaps you can make it a bit more obviously valuable. It’s contextual support.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

Tips for Managing Performance Improvement

InfoPro Learning

I have been pondering on the topic-Performance Improvement. The prolonged practice of creating conventional training made me feel like I was part of a bucket brigade , passing buckets for someone else to put out the fire-writing my own decline into obsolescence. But, for me conventional training is now passé. For those reasons, it greatly motivates me to witness this transition from a conventional training mindset to that of a performance improvement mindset.

DRIVER – A Repeatable, Agile, Methodology to Generate Learning & Performance Guidance

Living in Learning

Training WAS the standard solution after all, so why look beyond the obvious? Obviously, our L&D team were more focused on efficiently and effectively transferring knowledge which by the way was what we were scoped and compensated to do. Digital Performance Guidance DPG Performance Support Sustained Capability Discovery Learning Performance Assessment LPA

Agile 141

Use Performance Support Tools (PSTs) to Enhance Your Workforce Performance

Adobe Captivate

Performance Support Tools (PSTs) can add a significant amount of value to an organization’s learning strategy. They provide an option for employees to learn and work at the same time and help organizations reduce the cost of training while increasing productivity and performance. It is increasingly being used to extend discrete, formal training through a learning path that provides these assets within the learner’s workflow.

Designing a Learning & Performance Portal

Living in Learning

Moments of need are either triggered by an issue or challenge where the knowledge worker is confronted with either remembering what/how to do something and then are forced to rely upon recall knowledge. Where we would like to be is giving them an efficient resource where reference knowledge is readily accessible. Yet, we continue to train our people the same way over and over and expectantly wait for different results.

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What is Performance Support?

ID Reflections

Reading a post on Performance Support from my co-blogger and colleague triggered of the following response: Read on: Performance Support (PS) is, says Tony Karrer, “Making information available to workers instead of forcing them to memorize it. PS, by definition, is access to information and knowledge as we need it, when we need it. To summarize, how does the Performance Support Solutions as we design them facilitate productivity and growth and innovation?