How Can a Customer Service eLearning Course Improve Sales?
FEBRUARY 24, 2017
Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service. Product Expertise.
Do we need product evangelists for each product/service?
JULY 1, 2015
In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. Knowing a product before purchase is related to market education. The post Do we need product evangelists for each product/service?
How a Time Management eLearning Course Can Boost Productivity
APRIL 3, 2017
People who manage their time effectively are productivity ninjas. Productivity. Be sure to schedule some breaks throughout so you can stay productive and not force hard work when your body or mind isn’t up to it.
New Medical and Food Service Cutout People
APRIL 12, 2017
The post New Medical and Food Service Cutout People appeared first on eLearning Brothers. Cutout People Library eLearning Featured Products/ServicesWe have been busy here at eLearning Brothers.
Seven Simple Secrets to Off-the-Shelf Course Success
For example, your goal might be to hire and train three new service teams this year. The final product shows a direct link between the training and the goals of the. Instructional design approaches, current thinking and modern production values aside, a. Seven Simple Secrets to.
Content as a Service (CaaS)
MAY 13, 2013
The etextbook in 2018 will be coupled to an app that will provide you with Content as a Service (CaaS). It will replace the old print (and even current online) proto-etextbook that used content as the product you bought. By 2018, you will be purchasing the services which the app and the etextbook will provide. It will be designed to make learning easier and more effective.
B2B eLearning Solutions Combine Affordable Services
OCTOBER 20, 2015
Would you agree that B2B product and service providers have much to do with this? Although B2B products and services are absolutely essential to a business’s prosperity, they can seriously upset a company’s bottom line.
Gussy Up Your Video Production With 3 New Camtasia 9 Themes
OCTOBER 12, 2016
The post Gussy Up Your Video Production With 3 New Camtasia 9 Themes appeared first on eLearning Brothers. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Graphic Design Resources Products/Services Resources
Training Manager Frustrations: The Customer Service Solution
OCTOBER 18, 2016
Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
retention, productivity, and employee engagement. provides a full range of services to support the design and delivery of your. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations.
Product Review – Adobe Captivate Prime LMS
AUGUST 27, 2015
Self-Service system in a sense, can buy and go live quickly (albeit at Enterprise I would not). If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question.
How to Boost eLearning Productivity with 10 EdTech Online Tools
JULY 16, 2015
The following tools will help you boost your productivity. This is a cloud file sharing, file sync and online backup service that will keep your files safe and updated at all times.
Business = service
NOVEMBER 22, 2011
Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.
The Cost of Misinformation in Customer Service
FEBRUARY 9, 2016
Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The post The Cost of Misinformation in Customer Service appeared first on Inkling.
Learning Insights Guide 2017: Progress with Purpose
new product, how to use it and how. Case study We talked to an L&D consultant at a quick service. be more productively spent researching. drive productivity, growth and innovation.
8 Key Customer Service Skills Every Employee Needs
SEPTEMBER 12, 2016
Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. But good customer service means waiting for a client to fully explain the problem, especially if he or she is confused and frustrated.
Customer Service and eLearning
AUGUST 12, 2016
With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements. Product Training.
Learning Solutions and Your Product Launch: The Secret to Success (White Paper)
AUGUST 19, 2014
Your product might be ready to launch, but what about your sales and support reps? A slick launch meeting is not enough for them to really know your product, and a quick skim of your marketing collateral is not the ideal preparation for talking to customers.
19 Productivity-Boosting Apps for L&D Project Managers
Dashe & Thomson
MARCH 17, 2017
As a Project Manager, organization and productivity is essential to your job. To help you step up and do more with less, check out these tools recommended by highly productive project managers. The project management profession is growing into its own.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. Employee Productivity. greater productivity).
7 Perks to Skyrocket Employee Productivity
WalkMe Training Station
FEBRUARY 27, 2017
Not only do they sweeten the deal and assist in employee retention, they also significantly boost daily productivity. Get this perk to decrease training time and increase productivity at work. The resulting pleasant atmosphere fosters increased productivity in the workplace.
Customer Experience Key to Product Design
MAY 11, 2016
And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.
Selling your services by the hour
Clive on Learning
AUGUST 30, 2012
This site, [link] , allows you to offer your services to carry out particular tasks at a specified hourly rate. Alternatively, you can buy those services from others. recommending products / vendors? Now here's an idea.
Give Your Service Technicians An Edge With Online Training Formats
SEPTEMBER 20, 2016
Competition is intense with companies vying with each other to sell the best products to consumers. Apart from features and value for money, customers demand efficient after-sales service. Videos also aid in providing a better level of service.
10 Tools and Services For Successful Business Presentations
Your Training Edge
APRIL 8, 2016
To increase your overall productivity it’s imperative that you simplify the process with the tools technology offers. Ninja Essays – This professional writing service is extremely useful for almost any type of business content or presentation creation.
Applications of online training: customer service
DECEMBER 17, 2013
Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.
Development: The Link between IT and Productivity
AUGUST 3, 2016
In the IT business world, time is money — and money wasted due to lost productivity is one of the most common challenges companies face today. This unstructured, self-taught learning approach costs about $5 million per 1,000 employees in lost productivity each year.
Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight
JUNE 1, 2015
The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario.
A Brilliant PowerPoint Tip for Enhanced Custom Graphics
MARCH 8, 2017
OpenOffice is basically a free version of office productivity suite, so it will come as no cost to you. eLearning Featured Powerpoint Resouces Products/Services Resources Stock Assets
Articulate Implements Subscription Pricing for Their Products
NOVEMBER 10, 2016
They have made some big changes in their products by introducing the new Articulate 360. First, let me clarify: Storyline still looks to be their flagship product, going under the moniker “Storyline 360” It looks to have been updated with some new features as well.
Getting Started with Games in PowerPoint
APRIL 19, 2017
eLearning eLearning Template Library Featured Powerpoint Resouces Products/Services ResourcesVideo games have always been and still are something that I love playing. The movement and design of objects are very captivating and keep me entertained for hours on end.
3 emerging services of the L&D Department
JULY 12, 2013
As I prepare myself for an upcoming meeting on the Future of Workplace Learning, I have put together a simple slide to show what I see as 3 emerging services of the future L&D department. Content Production Service - creating courses and resources Learning Concierge Service – identifying one-size-fits-one solutions for ad hoc performance problems [.].
Product Sales Training in the Sales Enablement World
DECEMBER 13, 2016
What is the place of product sales training in sales enablement? In this super set of Sales Enablement, product sales training is a subset. Though product sales training is a part, it is the vital heart of sales enablement. Product Training Prior to SE.
Software as a Service SaaS Implications for the IT Security Workforce
APRIL 19, 2017
Picking up on that theme, Software as a Service (SaaS)-based applications are increasingly the way organizations can quickly and easily leverage new applications. Cloud Access Security Brokers (CASBs) This challenge has given rise to what are known as cloud access security brokers (CASBs), products that serve as security enforcement points sitting on premise or in the cloud. My last blog described the implications of cloud computing going mainstream and its impact on the workforce.
Product Review: Saba Social
AUGUST 12, 2011
A LMS whose UI is poor, ease of use not there and questionable feature sets and service. Saba Social is a very solid product, that despite a few hiccups and “huh moments, achieves what it sets out to do, provide a user friendly social experience.
Productivity Secrets from the Trivantis Pros: Pt.1
SEPTEMBER 16, 2015
Our developers and designers here at Trivantis are pros at getting stuff done (just take a look at our service pack and updates page), so I asked them to share their secrets. Later, I’ll be revealing all their best Lectora® shortcuts and productivity secrets! .