Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Each module was focused on a single product or service. Part 2: Integrating Rich Media.

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Infopro Learning

JUNE 25, 2021

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

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Infopro Learning

MARCH 22, 2023

Organizations can optimize their training program requirements by partnering with a Managed Learning Services (MLS) provider. What are Managed Learning Services? Managed Learning Services is a comprehensive learning and development solution to help organizations enhance their employees’ skills, knowledge, and performance.

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Infopro Learning

JULY 10, 2021

Training outsourcing with a managed learning services organization can help your business optimize your employee development programs in three different ways to maximize effectiveness. Experienced training service providers will have a strategic process to assess and align your employee training programs with your business goals.

Services 419

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Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys. Provide Support Materials.

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Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries. Micro-learning.

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Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. The program also lightened the workload of their customer service teams.

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Infopro Learning

JULY 8, 2021

Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Highly effective teams are able to communicate and collaborate well, creating a more cohesive and productive team environment. Equipping Leadership Teams with Skills to Increase Productivity and Innovation.

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Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 1: Planning.

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Infopro Learning

MAY 5, 2021

Remote work has given employees more flexibility and, in many cases, has even increased productivity, but it has also changed everyday L&D practices. However, not all outsourced providers offer the same services. After launching new software, some organizations struggled with low user adoption rates and slowed productivity.

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Services Outsource Management ROI 419

Upside Learning

NOVEMBER 6, 2024

That means reduced productivity, increased turnover, and lost growth opportunities. This gap in training can directly impact on customer service, sales, and operational efficiency. It ranges from excellent customer service to effective communication and also high-quality product and service knowledge.

Custom eLearning Development 130

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Infopro Learning

JULY 14, 2023

With eLearning, employees can take control of their learning and development, leading to a more productive and motivated workforce. This approach enhances workforce skills, knowledge, and abilities, improving performance and productivity. We specialize in providing top-notch eLearning services to corporate clients.

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Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Infopro Learning

DECEMBER 4, 2023

Below, you’ll find a list of the primary reasons people opt for team augmentation services: Cost Reduction: Augmented teams can often save organizations money and time compared to the costs and time associated with hiring new employees or managing outsourced operations.

Agile 221

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Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221

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Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

FEBRUARY 25, 2021

Your customer service teams must have the skills they need to not only meet but exceed customer expectations. Having a highly effective and engaging customer service training program in place that delivers a high ROI is critical to your success. What are the skills your customer support teams will need to provide better service?

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Customer Service Services Blended Learning Custom 251

Infopro Learning

MAY 23, 2022

Here is where managed learning services came into the picture with the ability to unlock human potential at each level of L&D. Managed learning services refer to outsourcing training activities and services. managed learning services providers ?that that gained due attention was supplier management services.

Services 221

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Infopro Learning

MAY 27, 2024

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. Managed Learning Services (MLS), a complete outsourcing of learning services, has become a valuable cornerstone in the era of remote work.

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Infopro Learning

FEBRUARY 7, 2024

This is where the role of external training partners called Managed Learning Services (MLS) providers becomes critical, facilitating the establishment of a robust learning environment for an organization. These outsourced services will span training delivery, learning consultancy, curriculum design and development, and consequential services.

Services 221

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Infopro Learning

JANUARY 13, 2022

Organizations were bound to learn about managing their business virtually- from upskilling and reskilling their workforce to virtual employee onboarding and training on how to stay motivated and productive. In 2021, L&D teams focused on having a more outcomes-driven and strategy-led mindset to deliver effective managed learning services.

Services 221

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Infopro Learning

JUNE 23, 2022

Organizations are also welcoming external training service providers with open arms to cater to the training needs of their employees, not one but multiple service providers. L&D leaders have recognized Managed Learning Services (MLS) as a suitable approach to address most of these challenges. At Infopro Learning, Inc, our?

Services 221

Services Management Outsource LMS 221

Infopro Learning

JUNE 22, 2022

Why Adopt the Talent-As-A-Service (TaaS) Model? As a recruiter, you will only have to pay the gig worker for services rendered and will not have to cover paid time off, health insurance, and other related expenses. Are you still wondering whether talent-as-a-service is a suitable model for your organization?

Services 221

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Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service. Conclusion.

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Infopro Learning

JULY 3, 2024

External learning partners and managed learning service providers are important in helping pharma companies create a healthy learning environment for their employees. Consequences of Non-Compliance: Failure to comply with rules can have serious implications, including heavy penalties, product recalls, and delays in market acceptance.

Compliance Training 221

Compliance Training Diversity Training Services Change 221

Infopro Learning

NOVEMBER 8, 2022

The focus of many organizations these days is not just on attracting and retaining talent but also on fostering a more engaged and productive workforce. How Does Employee Engagement Affect Productivity and Lead Better Outcomes? This is unquestionably the most significant correlation between highly engaged employees and productivity.

Productivity 221

Productivity Product Benefits Strategy 221

Wisetail

JULY 21, 2022

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

Customer Service 243

Customer Service Services LMS Technology 243

Infopro Learning

AUGUST 25, 2022

This is where Talent as a Service (TaaS) emerges as a savior for learning leaders. The acronym TaaS sounds similar to SaaS, Software-as-a-Service, and PaaS, Platform-as-a-Service, which took the software industry with the boom. What Is Talent as a Service Model, and How does it Work? Productive teams. Conclusion.

Services 221

Services Solution Code of Conduct Outsource 221

Infopro Learning

OCTOBER 25, 2021

As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Financial service organizations deliver personalized learning experiences around specific customer needs. They undergo online training to boost their productivity levels and increase prospect opportunities. Social Learning.

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Infopro Learning

MAY 30, 2023

That’s where Managed Learning Services (MLS) comes in. The TMR market research study suggests that the Managed Learning Services (MLS) market will experience a Compound Annual Growth Rate (CAGR) of 5.4% However, managing these initiatives can be daunting, especially for large organizations with hundreds or thousands of employees.

ROI 221

ROI eLearning Strategy Services Strategy 221

Infopro Learning

SEPTEMBER 17, 2020

At the start of the year many organizations were planning on investing heavily into their corporate training programs for improved human capital management and to increase employee productivity. Having a quality onboarding process can also improve employee productivity. Outsourcing to a Managed Learning Services Company.

Blended Learning 417

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Experiencing eLearning

NOVEMBER 2, 2021

– Training Films You’d Watch at Home | Video Production for L&D | Sage Media. The final product was built in Storyline. How to Become an Instructional Designer: The Ultimate Resource List – Scissortail Creative Services, LLC. This is a responsive theme with editable settings for fonts, colors, etc.

Instructional Design 570

Instructional Design Write Blog Adobe Templates 570

Infopro Learning

APRIL 28, 2021

Outsourcing with a provider that offers to learn administrative services can help your organization streamline many day-to-day L&D tasks. Administrative providers offer several learning-focused services to help your L&D departments and programs run efficiently. L&D has become a high priority for many organizations.

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