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How does a Digital Adoption Platform Help Customer Support?

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Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

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Customer Retention is the New Growth: How a digital adoption platform can help

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Whatever the predictions indicate, however, many businesses are doubling down on their customer retention strategies to drive progress. Zeal makes increasing customer retention easier; learn how. In fact, Bain & Company reports that increasing customer retention by 5% can increase profits between 25% and 95%.

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Enable Your Sales Team with a Digital Adoption Platform

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This means they can’t provide timely information to their customer, and the sales process risks losing momentum. This ensures that salespeople have access to the information and support they need to close deals and provide excellent customer service. This means they can close sales faster and serve more customers in less time.

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Product Adoption vs User Adoption: Hint—they’re not the same

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Product adoption refers to customers adopting third-party software or SaaS products. A software vendor uses product adoption tools and techniques to increase product usage by customers with the overall goal of increasing revenue. . User Adoption Strategy. Gartner anticipates worldwide IT spending will reach $4.5 trillion in 2022.

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Our Top 5 Blogs of 2021

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So we took a look at our analytics in order to discover which conversations struck the biggest chord with our customers and prospects this year. As 2021 comes to a close, the only thing that seems for certain is that nothing is certain at all—except dependable, hardcore data and numbers, that is. Read the full blog. Read the full blog. .

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5 Tips for Improving the Employee Onboarding Process

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Customer Success & Support: Shadow a support team member, understand an ideal customer profile (ICP). CEO: Mission, vision, and values. Eng/Product: Product overview and how teams work. Finance: Snapshot into the company’s finances. Marketing/Sales: How does the company fit into the space, who are our competitors, partners, etc.

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LIMS, LMS, ELN, and ERP: How can a Digital Adoption Platform Help?

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Customer Relationship Management (CRM). Find out how Zeal’s Digital Adoption Platform is able to make legacy systems instantly usable by sitting on top of any enterprise or custom software, desktop and web-based application. Chain of custody. Environmental monitoring. Investigation management. Trend analysis.

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