Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

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TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

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TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free.

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. We’ve all heard the age-old question directed to L&D — how can we train staff quickly, when resources are already strained? This isn’t a new breakthrough, though.

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Infopro Learning

JANUARY 21, 2021

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

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eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

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Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

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Appsembler

JUNE 28, 2023

In today’s competitive business landscape, employee training plays a crucial role in driving success and maintaining a skilled workforce. However, traditional training methods can be time-consuming, costly, and lack scalability.

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The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. Always be respectful of customers.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Jigsaw Interactive

MAY 18, 2022

According to a recent Arizona State University study , customer service is at an all-time low, resulting in ‘customer rage’ being at an all-time high. The most common problem area was technology (internet, email, software, hardware, tech support). Businesses risk $494 billion as a result of serious customer problems.

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Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Allison Rossett

MAY 23, 2013

Much of mobile training and development is broken. Mobile has much to offer organizations, in general, and training and development units, in particular. How can a retailer use mobile performance support to deliver business impact? For everyone else, it is a useful refresher on core customer service concepts.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

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Paradiso

OCTOBER 24, 2023

Effective training for call center agents is a vital investment for any call center. Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves.

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Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. First, determine your training needs. Make the training ongoing. Training is not meant for new employees only.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Available upon request.

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Ed App

JANUARY 28, 2019

Far too often, organizational leaders, businesses owners and managers struggle with how to train their frontline staff. Here are simple ideas for customer service training that can help you address some of the critical skills and behavioural changes you may be seeking. . View competitor customer service.

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Spark Your Interest

APRIL 11, 2024

And this includes using AI in training and development. What are the benefits of using AI in training, and what are the pitfalls and risks? Find out below as we examine AI in training. sensors, geolocation, robotics), AI can perform tasks that would otherwise require human intelligence or intervention.

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eLearning Industry

JULY 20, 2020

How can sales enablement training provide your team with Performance Management support to address personal areas for improvement? Bridging personal gaps is part of the job description. This post was first published on eLearning Industry.

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Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training. Let’s get started.

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Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Break training into bite-sized portions.

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Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn?

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Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

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Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

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Acorn Labs

APRIL 16, 2024

Lots of people don't like performance management—particularly their performance reviews. Performance review conversations are often useless interactions that don't drive employee or business success. Making a performance conversation meaningful to both employees and the company is essential for ensuring organisational success.

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STRIVR

MARCH 10, 2023

VR-based training in the form of Immersive Learning is one of the best ways to preemptively establish worker wellbeing and create a culture where supporting employee wellness is at a priority. VR training is a progressive way to build respect for diversity and infuse real inclusion into workplace culture.

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Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

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Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

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Kitaboo

APRIL 23, 2024

Video training content is highly effective for corporate training, which enhances the overall learning experience of employees. Today’s workforce has minimal time for training and development; thus, it becomes essential to maximize the efficiency and engagement of training programs. Table of Contents I.

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Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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LearnDash

OCTOBER 8, 2020

Here are 6 types of employee training that can be done online. Employee training is an investment —in the individual workers, but also in the business as a whole. When employees feel supported in their jobs, they not only enjoy their work more, they are more likely to stay with a company for longer.

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dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

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