Malicious metrics

Clark Quinn

What’s the business relationship? Like others, I have been seduced by the “what X are you” quizzes on FaceBook. I certainly understand why they’re compelling, but I’ve begun to worry about just why they’re so prevalent. And I’m a wee bit concerned. People like to know things about themselves.

Understanding KPIs: 7 Important Customer Satisfaction Metrics You Must Measure

Dan Keckan

Which metrics should you measure and why is it crucial for business growth? Virtual Training Customer Training Customer Training LMS Customer Training Software eLearning eBooks Metrics

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Top 10 Training Metrics

Your Training Edge

If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric.

Retail Training Tips That Improve Key Business Metrics

TOPYX LMS

Retail employees help generate a large portion of a business’ revenue by helping shoppers find what they need, suggesting additional purchases, and providing exceptional customer service. Those services can help retail companies improve key metrics like: Online Training LMS Retail Training

How to Build the Ideal HR Team (with Limited Time, Budget and Resources)

Building the ideal HR team doesn’t happen overnight—especially when you have limited time, budget and resources. But our new guide can give you advice on where to start and key focus areas you need to know. Download our guide today!

The fully mature metrics practice

Learning Pool

Failing to harness it astutely in learning strategies can cause learning departments to fall behind the rest of the business – and the business to fall behind its competitors. This is somewhat unsurprising as the research is focused on mature metrics.

Return on Learning Metrics

Origin Learning

In this whole maze of RoI calculation, one critical component of measurement got forgotten – the individual (who was learning) and how that learning was influencing business outcomes favorably. What is very evident now is that measuring learning effectiveness, connected to business outcomes, generates overwhelming support from all stakeholders. Lines of businesses make budgets available for learning intervention.

Auto Specific LMS: Key Metrics for Channel Training Future Success

G-Cube

However, the effectiveness of these programs require review based on the new normal, versus what the metrics may have been at the time of creating the programs. Our research shows that the following metrics are a must for achieving success with your LMS driven training programs. It is critical that the operational quality measurements are fed back into the LMS reports to be able to identify how much time it took for the trainee to become productive at the business-required levels.

Auto LMS: Key Metrics for Ensuring Success with Channel Training

G-Cube

However, the effectiveness of these programs require review based on the new normal, versus what the metrics may have been at the time of creating the programs. Our research shows that the following metrics are a must for achieving success with your LMS driven training programs. It is critical that the operational quality measurements are fed back into the LMS reports to be able to identify how much time it took for the trainee to become productive at the business-required levels.

eBook: Build your Employee Learning Metrics

PlatCore

One of the most powerful functions of any learning solution is the ability to use metrics to illustrate success. This ebook shows metrics that can ultimately determine the return on investment (ROI) associated with your learning program. What gets measured gets done.

Leveraging Training to Go Beyond with Sales Enablement

Speaker: Matthew Hawk, VP of Instructional Design and Training Delivery, Synchrony

Whether you’re pitching a new training program, improving your onboarding process, or working to move a key metric, the trick is to optimize content creation and deployment for maximum results. In this webinar, Matthew Hawk, VP of Instructional Design & Training Delivery at Synchrony, will lay out a schematic for Sales Enablement, and demonstrate where training should fit in your overall strategy.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In other words, according to Gallup research , engagement metrics matter. Business Implications. 3 Powerful Engagement Metrics. Truthfully, there is no magic one-size-fits-all metric. However, we do recommend that customer-focused professionals consider three broader engagement metrics.

Employee Accountability and Performance Metrics

KnowledgeCity

Using performance metrics to increase employee accountability could provide essential motivation for improvement. This is where performance metrics come into play. What are performance metrics ? A good performance metric also provides hard data and measures quantities within a pre-determined range so that you can help employees find ways to improve their own performance. Even when using the above steps, sometimes performance metrics still go awry.

What Are Your Training Metrics Actually Measuring?

Your Training Edge

Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). So, assuming that you are tracking some metrics for your training programs, what are they actually measuring and how can you gain more insight into what’s working and what’s not? Other people have suggested implementation, application, business impact, and ROI. business impact). Is your training working?

Training Mojo: How to Align Training Metrics with Company Metrics

Your Training Edge

Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics.

Partnering Well on a Rapid Timeline

Speaker: Becci Zweirs, Learning Projects Leader, Inno-Versity, Miriam Taylor, Chief Learning Strategist, Inno-Versity, and Pam Whetstone, Training Development Manager, Williams-Sonoma

Any eLearning professional can tell you that each project has its own unique challenges - but no matter what you're facing, those who have been there before can help. Join experts from Inno-Versity and William-Sonoma for an in-depth case study that will take you from discovery to creation and deployment of a complex eLearning project, all in 9 months using in-house resources.

Metrics for Measuring Training Effectiveness

KnowledgeCity

There is a lot of buzz about metrics when it comes to e-learning, but do you understand what metrics are in relation to your training program? Metrics are quantifiable measures to track, monitor and assess whether your employees have learned and can apply the knowledge acquired through these e-learning opportunities. That’s why it is critical to have metrics in place whenever you provide e-learning opportunities for your workers. Impact on business goals.

Training Metrics and ROI: Formulas and Descriptions

Roundtable Learning

As a learning and development professional, do you have the right training metrics to show management the value of your training program? Why You Need To Track Your Training Metrics. The first step in setting metrics for your training program is to ensure that you have the right goals.

Social Media Metrics

Clark Quinn

I continue to get asked about social learning metrics. Until we get around to a whitepaper or something on metrics, here’re some thoughts: Frankly, the problem with Kirkpatrick (sort of like with LMS’ and ADDIE, *drink*) is not in the concept, but in the execution. Frankly, even activity is a metric. Metrics for informal learning aren’t rocket science, but instead mapping of best principles into specific contexts.

5 metrics to help you measure onboarding effectiveness

Poll Everywhere

Businesses around the world have been left trying to work out how to be productive when their workforce is either unable to work or having. The post 5 metrics to help you measure onboarding effectiveness appeared first on Poll Everywhere Blog. Business

Developing a Results Driven Curriculum

critical skills needed to achieve a specific business. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target. of addressing a business need. to solve the business problems that need solving.

4 Training Effectiveness Metrics to Track Your L&D Fitness

Absorb LMS

Check out these four metrics to see if you have a healthy pulse on achieving your learning and development and business goals. For sales reps, you can directly tie L&D to the bottom line by reviewing specific metrics like number of sales orders secured and the actual value of sales made post-training. Additionally, competency metrics offer insights into how much material was retained or if it flew in one ear and out the other.

10 Accurate Training Metrics To Always Include In Your Learning Analytics Report

Dan Keckan

What is even better is that learning professionals can use their findings from data analytics to develop training solutions that improve learning experiences and help companies attain their business goals.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

The Missing Metric: Why the Learning Industry Doesn’t Track ROI

mLevel

Why is ROI not a commonly used metric for success in learning? In order to generate a true ROI for your learning investment you need to measure the impact on the business and that requires an integration with systems such as your ERP, Salesforce, etc…. As part of their duties, it is often the place where business cases get presented for funding, budgets get submitted for approval, and accountability on performance is measured by numbers not feelings.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Categorized by operational excellence and employee productivity, these first five indicators of a healthy QSR will arm managers, business owners, and their staff with a framework to run their business operations more efficiently. Don’t worry, retail and hospitality leaders—your metrics are coming up!

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates.

ROI: The Most Difficult Metric!

Ontuitive

But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!"

How Does Your LMS Metrics Measure Up?

TalentLMS

It’s a sad statistic: LMS are not measuring metrics as expected! Intelligent metrics are needed for intelligent systems. Online training providers and schools are now looking into external metric measuring tools to integrate in their existing LMS infrastructure. If you are a TalentLMS user you don’t have to look for external metric measuring tools! The most “in-demand” metric is just at your finger-tips. This is a time-sensitive metric.

4 Essential (and Easy) Video Metrics You Should Be Tracking

TechSmith Camtasia

Important metrics like play rate, conversion rate, number of viewers, and bounce rate have been part of video marketing for a long time. Not all video players and hosts offer the same metrics, although many of them have similar ones or may call them different names. What video metrics should you pay attention to in your video strategy? One of the most straightforward metrics to track with video is the number of times a video has been played. Business Video

The Metrics of Learning and Dangers of Multitasking

mLevel

Let’s look at one of the best business books of all time, “Good to Great” by Jim Collins. Let’s transition to the business world. The post The Metrics of Learning and Dangers of Multitasking appeared first on mLevel. The process of learning and why it’s so important. Learning isn’t as cut and dry as you might think. It’s not just reading a textbook, acing your test, and calling it a day.

Employee Training Metrics: Actions To Take

PlayerLync

Tracking employee training metrics is essential. In fact, it is becoming a "do or die" decision for most businesses, particularly in retail and restaurant space where staff retention is a major concern, resources are limited, and competition is cutthroat. Content Management Training Mobility Analytics

Training Metrics: How to Measure eLearning Effectiveness

iSpring Solutions

When you conduct training in your company, you expect to increase employee performance and, overall, enhance your business. But how… Read More. Corporate Training

Membership Metrics Dashboard Software Comparison

AccessAlly

How well is your business doing? Talk about a loaded question… However, as an online course creator or membership site owner, it’s one you should be able to confidently answer. Healthy, thriving membership site owners know their projected revenue, customer retention rates and lifetime value, as well as their conversion numbers. One of the most… Blog Creating Membership Sites

5 Onboarding Metrics You Should Be Tracking (and Why)

Epilogue Systems

Without specific goals and metrics to tell you how things are progressing, you will be unable to improve your user adoption rates. Defining and tracking onboarding metrics lets you know how well you’re succeeding at the onboarding process. Wondering what onboarding metrics to track and how to use them for greater employee and business performance? Think holistically when choosing what to measure and what goals you should have around each metric.

How to Leverage Your AA Metrics Toward Corporate Diversity Goals

KZO Innovations

This Affirmity blog post looks at how Compliance and Diversity teams can leverage AA metrics to meet organizational diversity goals. what they know about the Compliance and Diversity programs and the current metrics, .

How to Use Training Metrics to Measure eLearning Effectiveness

eFront

Actually, ineffective training can often have a negative effect on your business’ bottom line. But it’s not all doom and gloom because training metrics can help you catch those nasty issues before they’re repeated, and improve the value of your training efforts. Let’s say you’ve created a high-quality online assessment for an eLearning course, but you discover (through training metrics ) that learners aren’t performing very well. Know Your Metrics From Your KPIs.