Litmos

JUNE 8, 2018

Just as the Emotional Quotient (EQ) / Personality Quotient (PQ) trend reminded employers that interpersonal skills may in fact be more valuable to an organization than IQ, so to speak, we're now seeing an encouraging shift toward training on soft skills, such as communication, critical thinking, and teamwork.

Personal 59

Personal Personalization Skills Training 59

Thinkdom

OCTOBER 16, 2023

So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! The term doom scrolling was coined in 2018 on Twitter, but it gained popularity in 2020 during the height of the COVID-19 pandemic. Use current events, trends, or examples that relate to your employees’ work environment or industry. ,

Custom 52

Custom Solution Help Compliance Training 52

Talented Learning

JUNE 7, 2016

The first instinct is to always blame the vendor and of course they carry the blame if they ever misrepresent themselves, don’t live up to their commitments or exaggerate their capabilities in the sales process. Key trends ? But failure to buy wisely is not a vendor’s fault. Caveat emptor (buyer beware).

LMS 75

LMS vendor RFP License 75

The Game Agency

JANUARY 8, 2020

billion in 2018 and is projected to grow at an impressive CAGR of 32% to reach $ 40 billion by 2024.” These are perfect for testing sales, negotiations, communication, empathy, and problem-solving skills. The Rise Of Gamification In Recruitment. According to one report, the “global gamification market was valued at $6.8

Gamification 40

Gamification Player Templates Games 40

Interactive Services

OCTOBER 10, 2018

There are several different types of Stevie Awards, including for specific regions, employers, sales and customer service, and women in business. • Across 2017 and 2018, we have won 5 Brandon Halls, 1 Stevie award and 1 LPI award. By Mark Dorosz (VP Compliance Learning Interactive Services).

Compliance Training 40

Compliance Training Compliance Brandon Hall Security 40

CLO Magazine

MAY 22, 2020

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. The implications of not being ready are significant.

Agile 79

Agile CLO Adoption Adopt 79

CLO Magazine

NOVEMBER 28, 2018

The customer satisfaction index has increased from 90 to 92 percent in the past three years. As digital disruption in business is becoming a trend, changes must be made to adapt. This solidifies PwC’s reputation as a top-tier professional services brand. Laurie Jeppesen, Global Assurance Learning and Education Leader, PwC.

Strategy 36

Strategy Simulations Leadership Sales 36

WhatFix

JULY 4, 2019

Is Tom using CRM actively to manage sales activities? Consider the example of a B2C furniture conglomerate that was facing a dip in sales for a few months. On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customer service training; specifically lacking in product and service knowledge.

xapi 40

xapi Blended Learning Diversity Training Corporate Learning 40

eLearning 24-7

OCTOBER 1, 2019

T his post covers a list of systems that I’d recommend on any given day, that based on nearly 20 years of experience in online learning, and witnessing the trends, the duds, the promises and disappoints. Top five system for 2018 and 2019 in my rankings. Sales Enablement Platforms. CE/CEU/CPD is quite good. Bottom Line.

Learning System 74

Learning System System Metrics Compliance Training 74

CLO Magazine

MAY 16, 2019

At Fidelity, Hedrick was hired as a customer service rep where he had to pass a Series 6 or Series 7 certification exam to trade mutual funds over the phone. Within a few months, he was offered a role at Citi to create and implement a sales training program, and he jumped at the chance. How to Pass Your Series 7.

CLO 44

CLO Leadership Performance Support Learning 44

Limestone Learning

MAY 28, 2019

Monday, June 3, 2019, 11AM – 12PM PT: Best of TK: Trends in Virtual Training: Are You Ready? Free for ATD members) In this interactive webcast with virtual learning expert Cindy Huggett, you’ll learn what’s new in virtual training and five recent trends impacting it. There are plenty on tap this month!

Free 65

Free Brandon Hall Compliance Training Adobe Captivate 65

Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

Blended Learning 98

Blended Learning Develop ILT Training 98

KnowledgeCity

DECEMBER 17, 2018

There are already expectations that messaging bots, also known as chatbots, are going to play a large role in digital marketing trends this coming year and are not going away any time soon. But artificially intelligent sales agents are just the tip of the iceberg when it comes to digital marketing trends in 2019—and beyond.

Trends 45

Trends Market Digital Project 45

Training Orchestra

DECEMBER 18, 2023

From comprehensive tech training for on-site technicians and engineers to providing top-tier client support via sales enablement training and customer support skills. So, how can telecoms training managers better manage L&D initiatives to both satisfy company goals and increase customer satisfaction?

Business 64

Business Training Train ILT 64

Ideaon

APRIL 9, 2020

Learning and development research for the year 2018 reports “companies without staff engaged in learning are twice as likely to lose staff before three year. You might find that an employee in the IT department has a desktop support strategy that customer service representatives could be employing in their communication with customers.

Blended Learning 52

Blended Learning Develop ILT Training 52

Limestone Learning

OCTOBER 31, 2017

Lack of support from the people around us has shown to decrease work effort, time spent at work, customer service, quality, and commitment, while at the same time increasing worry, frustration, avoidance, and ultimately turnover. using the acronym S.U.P.P.O.R.T.

Free 41

Free Brandon Hall Compliance Training Webcast 41

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Services: Career Development. Accolades: Top 25 Customer Success Influencers in 2017 (By Mindtouch). Documentation.

Expert 52

Expert Custom Education Summary 52

eLearningArt

MARCH 14, 2018

Micro-learning was the #1 eLearning trend picked by the experts for 2018. And to celebrate you taking action on trends, I’m giving away a scholarship to Ray’s $855 Microlearning Workshop , which is part of the $12,179 Ultimate eLearning Bundle. Sales or product: (New product release/update). Is it a mini-scenario?

Micro-Learning 71

Micro-Learning Tutorial Google Docs Create 71

Continu

NOVEMBER 28, 2019

According to the 2018 Global Talent Trends study by Mercer, the findings boil down to three main points. Plus, you can offer a customized learning program to fit everyone’s unique learning style. . So what are the latest trends in learning strategies? Sales Training. Product or service training. Flexibility.

Learning Strategy 52

Learning Strategy Compliance Training Strategy Training 52