Experiencing eLearning

Should We Create Courses or Just Performance Support?

Experiencing eLearning

In my last post, I shared some thoughts about why people need to actually learn and remember things, rather than assuming we can always look them up.

When To Use Branching Scenarios

Experiencing eLearning

When should you use a branching scenario rather than other learning strategies? There are no “silver bullets” in learning; we don’t have “one way to rule them all” that works in every single situation.

Combining Branching Scenarios with Other Approaches

Experiencing eLearning

When you think of branching scenarios, do you think of self-paced elearning, maybe of an entire course with nothing but a complex branching scenario? While a lengthy branching scenario can be effective on its own, that isn’t the only way to use this approach.

Do People Need to Learn, or Can They Look It All Up?

Experiencing eLearning

I have been part of several discussions recently that questioned the value of creating courses and delivering formal training.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

A Range of Options for Scenarios and Storytelling

Experiencing eLearning

When someone mentions scenario-based learning, do you automatically think of complex branching scenarios? While that’s one way to implement scenarios (and a very effective one!), I don’t think it’s the only option. A range of options are available, from passive to active.

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Instructional Design Isn’t Dying. It’s Evolving.

Experiencing eLearning

You may have read dire predictions that instructional design is dead. The eLearning Guild just published a report titled “ Is instructional design a dying art? ” One of the guild’s recent surveys asked participants if ID is a dying field. Is it really?

Feedback in Branching Scenarios: What Works for Novices, Experts, and Everyone

Experiencing eLearning

When we provide feedback in branching scenarios, we have several questions to consider. Should we provide consequences (intrinsic feedback) or coaching (instructional feedback)? Should we provide immediate feedback or delayed feedback? What works for novices versus experts?

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Better Feedback for Scenario-Based eLearning Presentation

Experiencing eLearning

If you weren’t able to attend my session at the Learning Solutions Conference in Orlando , you can still hear me speaking on this topic.

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Immediate and Delayed Consequences in Branching Scenarios

Experiencing eLearning

In branching scenarios, we can use a combination of immediate and delayed consequences and feedback. Consequences are what happens as a result of decisions; feedback is what we tell learners after decisions. Use Immediate Consequences Often.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Elearning Trends for 2018

Experiencing eLearning

At the end of last year, Bryan Jones from eLearningArt reached out to me for my predictions on the top 3 eLearning trends for 2018. He then took the responses from me and 56 other experts and put together a summary video of the top trends here and an article of the top eLearning trends here.

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Avoid This Pitfall in Conversational Writing for eLearning

Experiencing eLearning

We often talk about conversational writing for elearning. A conversational tone flows better in voice over and leads to better learning outcomes. However, I occasionally see examples of elearning where the narrator pretends to be in a literal conversation with the learners.

Objections to Stories for Learning

Experiencing eLearning

“Not everyone can be a storyteller.” ” “Stories are a waste of learners’ time.” ” “Stories don’t work for all kinds of training.” ” Have you heard any of these objections?

Scaffolding in Microlearning

Experiencing eLearning

How do you incorporate scaffolding in microlearning? How is scaffolding different in microlearning than in longer formats? First, let’s define scaffolding. Scaffolding is support for learners that gradually fades away until the learner can do the task without support.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Learning Experience Design: A Better Title Than Instructional Design?

Experiencing eLearning

How many times have you told people, “I’m an instructional designer,” only to be met with a blank stare? How many people are thoroughly confused about what we do for a living?

When Is Audio Narration Helpful?

Experiencing eLearning

In a discussion on eLearning Heroes , Judith Reymond asked about the research on when or whether audio narration is helpful to adult learners. In Clark and Mayer’s eLearning and the Science of Instruction , they say that the research generally supports using narration with on-screen visuals.

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Scenario-Based Learning: Why & How

Experiencing eLearning

This is the recording of a presentation I gave to the Online Network of Learning and Development Professionals on September 28, 2016. The presentation covers: Why scenario-based learning works. A range of options for using scenarios in elearning and classroom training.

Benefits of Scenario-Based Learning

Experiencing eLearning

Why are scenarios effective for learning? They provide realistic context and emotional engagement. They can increase motivation and accelerate expertise. Here’s a selection of quotes explaining the benefits.

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives. In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem.

Consider 4 Cs in Scenario-Based Learning

Experiencing eLearning

When I create scenarios for learning, I keep these four elements in mind: characters, context, challenge, and consequences. Characters. The main character of your scenario who drives the action should generally be someone similar to your learners.

Using Time as Scenario Feedback

Experiencing eLearning

Nicole is creating a branching scenario practicing communication techniques for nutrition counselors to better understand their clients’ goals. She has written a simulated conversation between a counselor and a client. Her SME, Brian, provided this feedback after reviewing the prototype.

Scenario-Based Learning Experiences Podcast Interview

Experiencing eLearning

Jacqueline Hutchinson of The Lounge podcast and I had a lovely conversation on scenario-based learning. She had some great questions about how to use scenarios and storytelling in learning experiences that led to a really fun chat.

Branching Scenario Prototype in Twine

Experiencing eLearning

I built this branching scenario in the open source tool Twine. This scenario is moderately complex, with a total of 17 pages (or passages in Twine terminology) and 8 different endings. The ideal path has 5 decisions to reach the best conclusion.

Move Beyond Learning to Applying: A Modern Management Development Program

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Voice Over Script Review Checklist

Experiencing eLearning

I’ve written several posts with tips on how to write voice over scripts. This review checklist summarizes all of the tips from the previous three posts into a single Word document you can download and use yourself. Voice Over Script Review Checklist.

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How Long Should We Let Learners Go Down the Wrong Path?

Experiencing eLearning

In a comment to my post on Managing the Complexity in Branching Scenarios , Nicole Legault made a interesting point. “Why make a learner go so far down a wrong path? I think it’s best to correct and try to get them back on the right (or best) path.”

I Need an LMS. Where Do I Start?

Experiencing eLearning

If you’re just starting the process of selecting and implementing a new LMS, the process can feel a little overwhelming. This is especially true for organizations who don’t currently have an LMS and are starting completely from scratch.

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No, I Won’t “Tweak” Your PowerPoint Slides

Experiencing eLearning

I got a call from a prospective client. She and I spoke briefly once when she was looking for a pool of instructional designers to call on for specific projects, but we haven’t worked together yet. In fact, I’m pretty sure she’s never worked with any instructional designers before.

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Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

1 Million Views. Thank You!

Experiencing eLearning

Today, I reached a milestone in my blog: 1 million total views. Thank you to everyone who is reading this, from the long term readers who have been there since the beginning to the ones who just found me today.

Name Generators for Learning Scenarios

Experiencing eLearning

Because I create lots of scenarios and stories for learning, I create lots of characters. Some of these characters are only mentioned for a sentence or two, while others drive the progress in extended narratives. All of those characters have one thing in common: they need names.

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12+ Books for Instructional Designers

Experiencing eLearning

If you’re looking for some reading to improve your skills or get started in the field of instructional design, check out these books. General Instructional Design and E-Learning. Design For How People Learn by Julie Dirksen is one of my favorite books in the field.

Scenario-Based Learning in Higher Ed

Experiencing eLearning

A reader asked a great question about the role of scenario-based learning in higher education. I’ve seen a number of good examples of storytelling and scenarios in university courses. Authentic Assessment. My first ID job was with an online university targeting nontraditional students.

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions. Join Skilljar and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend for a Q&A webinar exploring the intersection of customer health and education.

What I Learned at LSCon18

Experiencing eLearning

Last month, I attended the Learning Solutions 2018 Conference in Orlando. Once again, it was a great experience. I had fun meeting people like Judy Katz, Tracy Parish, Cammy Bean, and Clark Quinn in person who I have known online for years, plus seeing people again from last year. Now that I’ve had a few weeks to process and reflect, I want to summarize some of what I learned. I did a similar post last year , and it helped me reinforce and remember what I learned.

How to Get Started Writing a Branching Scenario for Learning

Experiencing eLearning

In a recent conversation, a colleague asked, “Once you and your client have agreed on a branching scenario approach, how do you get started writing it? How do you get from the broad concept of training on X topic to actually creating the scenario?”

Broad and Deep Instructional Design Skills

Experiencing eLearning

Do instructional designers or learning experience designers need to know how to use development tools, or should they focus just on analysis and design? What about people who only do development but no design; are they instructional designers?

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Voice Over Scripts: Writing Style Tips

Experiencing eLearning

Photo Credit: Cameraman Phil via Compfight cc. Instructional designers often need to write voice over scripts, but many of us have never received any formal training on how writing for voice over is different from other writing. I recently completed a project with Jill Goldman of Goldivox.

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4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Wanted: A better way to develop front-line managers! It’s well documented that people leave managers – not companies. Download this guide to gain key insights into why so many programs fall short and learn 4 key principles for designing an effective solution.