Action Learning CLO Custom Services 
CLO Magazine
OCTOBER 11, 2013
When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?
The Performance Improvement Blog
FEBRUARY 17, 2017
Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting. These services are competition for established companies and are changing the industry and guest expectations.
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CLO Magazine
MAY 22, 2020
It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. By moving beyond the status quo and adopting new capabilities, CLOs in all industries can enable true employee readiness.
CLO Magazine
OCTOBER 22, 2021
However, there’s an opportunity to inspire greater trust and loyalty among all stakeholders when putting a stake in the ground, particularly on issues directly related to the company’s product or service. What are the larger societal shifts that impact the values of our employees and customers? How are we listening to customers?
The Performance Improvement Blog
SEPTEMBER 17, 2013
An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.
CLO Magazine
JUNE 26, 2019
At Quest Diagnostics, a Fortune 500 health care company that provides diagnostics testing and clinical laboratory services worldwide, CEO Steve Rusckowski recognized that their senior leaders needed to break out of their functional roles and broaden their understanding of the organization’s value chain. “I Pre-Program Assessment.
CLO Magazine
DECEMBER 21, 2013
Learning leaders believe they have passed through a difficult period and that the improving economy has caused a change in business expectations. One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” Another CLO said competencies are weighted for hiring and promotions.
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