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Becoming a Learning Culture: Competing in an Age of Disruption

The Performance Improvement Blog

Social media allows restaurants, hotels, airlines, and travel services to market directly to us based on our personal interests. Apps give us car services and meals on-demand – no waiting. These services are competition for established companies and are changing the industry and guest expectations.

Culture 178
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Beyond the status quo: how enlightened CLOs can enable true employee readiness

CLO Magazine

Not only does a legacy approach overlook the critical, bottom-up insights that come from employees such as those in customer service, sales reps and marketers working on the front lines, it stifles collaboration among those employees as well. 5 Capabilities of an Enlightened CLO.

Agile 79
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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. They also realized they would have to provide training to facilitate continuous improvement in service, deadlines and a solid awareness of the customers’ value proposition. How did the firm turn it around?

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.

Roles 207
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Think employees want to park politics at the door? Think again.

CLO Magazine

However, there’s an opportunity to inspire greater trust and loyalty among all stakeholders when putting a stake in the ground, particularly on issues directly related to the company’s product or service. From awareness to action. Learning at work usually centers around inspiring action or change. Think again.

Trust 89
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Learning 2014: Mobile and Social Opportunities

CLO Magazine

Learning leaders believe they have passed through a difficult period and that the improving economy has caused a change in business expectations. One CLO said, “I believe the country is on the right track and the worst of economic issues are behind us.” Another CLO said competencies are weighted for hiring and promotions.

Mobile 78
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A Quest for Success

CLO Magazine

At Quest Diagnostics, a Fortune 500 health care company that provides diagnostics testing and clinical laboratory services worldwide, CEO Steve Rusckowski recognized that their senior leaders needed to break out of their functional roles and broaden their understanding of the organization’s value chain. “I Pre-Program Assessment.