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How to Create a Successful Customer Service Training Program

Infopro Learning

Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services. However, there is hardly any ‘one-size-fits-all’ solution when it comes to customer service training programs. Understand Your Customers.

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5 Benefits of Using Learning Analytics for Custom eLearning Development

Infopro Learning

Organizations are using online training modes and learning analytics to improve the performance of their learning programs. Learning leaders need reliable data to evaluate the success and shortcomings of the custom eLearning program and design effective strategies for optimizing their impact. What is Learning Analytics? Conclusion.

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Expert Tips for Effective Learning Objectives Mapping

Kitaboo

Doing so can align the education program to reach the learning objectives seamlessly. Benefits of Using Learning Objectives Mapping Focus Streamlining Better Analysis Improved Instructional Design Personalization Transparency III. Streamlining With mapping, institutions can align their entire educational program.

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Create Effective Learning Evaluation Programs

TIER1 Performance

Leaders need actionable, timely information about program impact to keep their goals on track. However, many organizations lack effective learning evaluation programs that could provide these insights. For example, we validated scenario questions with both experts and non-experts.

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Data analysis: where to start and how to build this high-income skill

Coursera

This week, we’re going to talk about data analysis skills. Data analysis skills are not only valuable for data analysts. Even basic data analysis skills can enhance your daily workflow. With strong data analysis skills, you can be more intentional with the data you receive, the way you interpret it, and the way you share it.

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Understanding Learning Consulting and Why You Should Go for It

Infopro Learning

Unlike traditional L&D approaches that often involve one-size-fits-all training programs, learning consulting takes a more personalized and strategic approach. While L&D traditionally focuses on delivering predetermined training content, learning consultants dig deeper to comprehend the bigger picture.

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SOLUTIONING AND CONTENT-BASED VALUE CREATION

Learnnovators

The training project begins with a content resource who is expected to play the role of an expert, but is likely also just another harried employee, taxed with this new, added expectation, and who has received precious little by way of briefing. We don’t have to presume to substitute for the expert – I agree, we shouldn’t.

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