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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Choosing the Right eLearning Content Development Service Provider

Hurix Digital

With digital footprint fast-growing in every walk of life, eLearning is taking center stage in enterprise training as well as academic learning. It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules.

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Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you.

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eLearning Brothers Launches a First in the Training Market – Customizable Courseware

eLearning Brothers

Salt Lake City Utah – eLearning Brothers announced today a first in the training industry – Customizable Courseware. Customizable Courseware is a fully designed and developed training package that includes the eLearning source files, classroom materials and PowerPoint presentations. Managing Customers.

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What Can March Madness Teach Us About Blended Learning? | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS What Can March Madness Teach Us About Blended Learning? by Paul on March 23, 2011 in Classroom Learning , Video , blended learning Opening weekend of March Madness is over.

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10 Customer Service Training Software

Ed App

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If you’re new to eLearning or online training, it can seem like you’re wading through alphabet soup with all the various anagrams and terminology used in this industry. Grab a spoon, and let’s dig in to the soup, with this eLearning glossary. Grab a spoon, and let’s dig in to the soup, with this eLearning glossary.