PERFORMANCE SUPPORT – Converging Learning with Point-of-Work

Living in Learning

A perfect storm of increasing demand to remain competitive and the continuous nature of change have effectively flanked the traditional Training Paradigm. Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. 70:20:10 Five Moments of Need learning performance discipline Performance Support xAPI 70-20-10 EPSS

Performance Support: Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need

Performance Support: Just Gimme Three Clicks!

Living in Learning

70:20:10 AGILE Change Leadership EPS readiness assessment EPSS Learning Ecosystems MOOCs Performance readiness assessment Performance Support Performer Support Sustained Capability EPS intentional design moments of need

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

State of the Front-Line Manager

difference to how your organization performs? how front-line managers perform. how individual contributors perform, increases that show up in engagement, retention, and productivity. support industry dedicated to. and supporting front-line managers. Performance up.

Managing Change or Leading Change: Does It Matter?

Living in Learning

Leading Change to full adoption implies that we not only manage Change to deployment, we must continue to lead Change through implementation.and beyond to the desired goal of full adoption.

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#LSCON performance support panel

Challenge to Learn

Panel about performance support. it is about changing behavior, in the workplace, by using context and without interfering in the work. They were in agreement most of the time. Here is my mindmap. e-Learning

Building Responsive Performance-Oriented Solutions

G-Cube

In recent years, there is a noticed change in the way adult learners desire to learn. Instant learning solutions that address immediate needs to improve job performance. ? Reducing the need for longer costlier training and increasing speed to performance.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. A learning portal should be: Inclusive: Your portal design should support diverse communities.

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The Secret to Getting Learning Results May Not Be What You Think

rapidly changing. Change Journey. organizational performance. performance. performance in our organizations. performance improvement is the point of. training 40% Support performance improvement. 10 What Does a Change Journey Look Like?

Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledge

MOOCs and Performance Support

Your Training Edge

A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Effective performance support is embedded (i.e., Let’s flip the whole dynamic learning and support ecosystem, not just the classroom. ”.

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance.

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. A learning portal should be: Inclusive: Your portal design should support diverse communities.

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How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ).

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

change and innovation, executives see huge gaps. would love to provide, we need a change. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. complete change journey We hope you use.

Performance Consultant Lives Matter!

Living in Learning

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. EPS readiness assessment EPSS Learning Ecosystems Performance readiness assessment Performance Support Performer Support Sustained Capability performance consulting performance support workforce capability

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Leading Change as “Ordinary Work”

Living in Learning

To be effective with addressing the continuous nature of Change is to ”routinize” it by building into the organizational culture as “Ordinary Work”. That means adopting cultural mindshare that adopts a discipline and protocols of Change Leadership that are agile, resilient, and most importantly – repeatable.

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How Point-of-Work Shapes Effective Change

Living in Learning

I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. Change Leadership Discovery & Consulting EPS readiness assessment Learning Ecosystems Learning Readiness Assessment Performance Support Performer Support Sustained Capability Technology

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Move Beyond Learning to Applying: A Modern Management Development Program

change and innovation, executives see huge gaps. would love to provide, we need a change. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. complete change journey We hope you use.

How Point-of-Work Shapes Effective Change

Living in Learning

I've decided the chase is too narrow, and it’s not about the PS rabbit, it’s about shaping Change around a Performance Paradigm.maybe performance support is needed.maybe not. Change Leadership Discovery & Consulting EPS readiness assessment Learning Ecosystems Learning Readiness Assessment Performance Support Performer Support Sustained Capability Technology

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70:20:10: Drive performance by enacting change in your learning culture

Docebo

Fortunately, technology is enabling a shift from L&D to performance management. The 70:20:10 model , at its core, is about changing the learning culture within your organization. In the 70:20:10 framework, performance problems aren’t training problems.

Changing How People Feel About Change

CLO Magazine

Change is everywhere and learning executives are right in the middle of it. The C-suite is calling for faster and more dramatic change to keep the organization competitive. But employees are experiencing change fatigue or worse, change revolt. But people hate change.

Driving Performance with Extended Blend

Living in Learning

AGILE Change Leadership Discovery & Consulting EPSS Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability Technology EPS extended blend holistic discovery performance paradigm point of work sustainability

Adaptive Learning Performance Support

Ontuitive

In a previous blog, Bob mentioned: "The world we live in, or "The New Normal" as I've heard it called lately, is one of constant change making it next to impossible to keep up with through traditional learning methods and design. This ecosystem they spoke of is one of constant churn and collaboration.

Why your Business needs an LMS for Performance Support

ProProfs

I would suggest the use of performance support to extend formal training. Why Performance Support is Crucial for Organizations. Simply put, performance support is a tool basically that supports the performance of employees when it needs.

Performance Support Tools – Holding Our Hand Through Change?

G-Cube

Advancement in technology brings changes in the way we work. Over the past few decades, these changes have been rapid as well as huge in their impact. From the pen-and-paper traditional desk, to desktop computers, laptops and now, tablets and smart-phones- change has been constant. Every change brings with itself the necessary rigors of adaptation. Whether adapting to a new process or a technology, providing training for every change may seem difficult.

5 Mobile Learning Trends: How M-LearningIs Changing the Workplace

Origin Learning

Be it preparing for an interview or gathering the relevant statistics on the way to a meeting, mobiles have become tools of providing ubiquitous support, especially for accessing bite-sized information. Performance support. Service support.

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So You Think You Can Change: 3 Quick Tips for Conducting a Change Readiness Assessment

Dashe & Thomson

Your company is implementing yet another change. Most people are rolling their eyes, but change can easily be adopted so long as pain points are discovered and addressed. Here’s where a change readiness assessment is your best friend. by Amber Pandya.

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The Changing Face of Corporate L&D

Learnnovators

THE QUOTE: “ Learning & Development needs a makeover…It’s time for a change.” – Clark Quinn. The transformation from the traditional role of ‘Learning & Development’ to the challenging role of ‘Performance Consulting’ in spite of many obstacles resisting such change!

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Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Things change.