Attensi

JUNE 19, 2023

Attensi on the Craft Brewery Podcast Stouts and simulations Attensi’s Tess Gorman recently met with Kary Shumway, founder of Craft Brewery Financial Training. Listen now: “We’ve had a few companies that now have 45 repeats for each module per employee. Gamification Attensi are global leaders in gamified training solutions.

Simulations 52

Simulations Podcasts Podcaster Podcasting 52

Absorb LMS

SEPTEMBER 24, 2019

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Targeted customer service training can build the skills needed to do so with finesse. Beyond basic skills.

Customer Service 117

Customer Service Problem Services Custom 117

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Hurix Digital

JANUARY 31, 2020

Thus, begins their search for eLearning development companies that can help achieve their goals. Here, in this article, we list some of the top eLearning development companies for Enterprises/SBEs, based on their content development quality, expertise, innovation, customer reviews and customer services.

Custom eLearning Development 45

Custom eLearning Development Blended Learning eLearning Developer Enterprise 45

Paradiso

OCTOBER 24, 2023

Call center training software empowers companies to develop and provide essential training to their customer-facing employees. With this call center software, trainers can craft courses tailored to the company’s needs. Agents conveniently access these courses from their workstations.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

Productivity 280

Productivity Product Knowledge Simulations 280

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Kapp Notes

DECEMBER 2, 2010

Another question related to serious games and immersive learning simulations: “What are the shortcomings in the scholarship/research around. Serious Games/Immersive Learning Simulations? &#. However, how do you take a game/simulation that uses audio as a critical element of feedback and compare a version with audio and without?

Simulations 140

Simulations Research Games Cognitive 140

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” The concept of gameful design is relevant because it acknowledges that there are differences between gamification, serious games, and simulations. . A simulation is an activity designed to mimic a real-world scenario.

Simulations 66

Simulations Gamification Games Learning Objects 66

Gyrus

OCTOBER 29, 2018

Gyrus Systems , a leading Learning Management Systems (LMS) vendor, announced today it has been selected as a 2018 Gamification Watch List company by Training Industry.com. These companies are positioned to serve a broad range of industries with innovative, high-quality gamification content and capabilities.”. About Gyrus.

Gamification 147

Gamification Industry System Companies 147

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

OpenSesame

AUGUST 12, 2016

eLearning is an ever-growing industry and various companies are beginning to take advantage of the accessible technology. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Soft Skills. Operational Training. Product Training.

Customer Service 52

Customer Service Compliance Training Services Custom 52

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Companies have already started experimenting with ChatGPT and generative AI to a known body of content and generating a course outline, module content, tutorials, quizzes and assessments within seconds.

Roles 221

Roles Case Study Simulations Virtual World 221

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use. Conclusion Why Should You Employ Video Training Content for Employees?

Video 52

Video Diversity Training Compliance Training Guide 52

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

Customer Service 58

Customer Service Case Study Activities Services 58

STRIVR

MAY 18, 2023

Overheard: “Ugh, the company is making me take this training on Friday…” Conventional wisdom states that company training is by definition dull and tedious — a necessary part of life on the job, but certainly not anything anyone looks forward to. The timing is good, because company training is more important than ever.

Companies 52

Companies Benefits Training Train 52

Hurix Digital

MARCH 7, 2023

In the rapidly changing business landscape, companies need to ensure that employees are equipped with the latest skills and knowledge to keep pace with industry demands. Here are ten e-learning solution companies providing innovative e-learning solutions for companies in 2023. EdCast also offers content creation services.

Blended Learning 52

Blended Learning Corporate eLearning Solution Virtual Classroom 52

TalentLMS

FEBRUARY 24, 2015

The Established User: eLearning is established across the company and is transforming the learning and development (L&D). The Embedded User: eLearning is thoroughly embedded within the company. Performance-based trainings are best developed using simulations and scenario enriched courses.

Simulations 40

Simulations eLearning Strategy Association Learning Management System Corporate eLearning 40

Instancy

AUGUST 9, 2023

Companies that want to succeed in today’s dynamic marketplace must invest in corporate training if they hope to keep up with the competition. Companies can improve the knowledge and abilities of their employees by investing in training programs, which act as a catalyst for employee growth and development.

Corporate eLearning 52

Corporate eLearning Simulations Diversity Training Virtual World 52

Hurix Digital

JANUARY 29, 2024

By combining these two concepts, companies can modernize their training methods, boost teamwork, and create better learning environments for their employees. Incorporating the Metaverse in corporate training introduces immersive environments, enabling employees to engage, interact, and collaborate in simulated yet realistic settings.

Collaborative Learning 52

Collaborative Learning Collaboration Diversity Training Simulations 52

OpenSesame

AUGUST 12, 2016

eLearning is an ever growing industry and various companies are beginning to take advantage of the accessible technology. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Soft Skills. Operational Training. Product Training.

Customer Service 40

Customer Service Compliance Training Services Custom 40

IT Training Department Blog

SEPTEMBER 11, 2023

As companies grow and expand, so does the burden on their help desk. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. They’re helpless and the company encourages it by not providing the right resources.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. We incorporated a blend of instructor-led courses, scenario-based modules, assessments, simulations, and interactive activities to build context around each subject. Solution Overview. Stage 3: Integrating 4 Connection Points.

Business 294

Business Case Study Blended Learning Simulations 294

SweetRush

SEPTEMBER 14, 2023

SweetRush leverages its expertise in immersive learning, game design, and simulations to create effective, engaging experiential learning solutions for world-class clients. San Francisco, Calif., San Francisco, Calif.,

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

Infopro Learning

FEBRUARY 5, 2020

Today’s customers already have access to general information regarding your products and services and they expect that your sales team will know more than the basics. Your customers are looking to your employees to answer complex questions they couldn’t figure out by doing a quick search online. Builds Trust with Customers.

Knowledge 305

Knowledge Productivity Product Games 305

STRIVR

SEPTEMBER 23, 2019

Read on for an interview with Jeremy, where we asked for his insights into why and how immersive experiences in VR are changing the way companies of all types prepare workers for their jobs. It probably started with the flight simulator. What was the first concrete application of Virtual Reality to learning?

Simulations 40

Simulations Cognitive Virtual World Metrics 40

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Companies with a good training and learning culture outperform companies without.

Blended Learning 90

Blended Learning Companies Develop Training 90

CLO Magazine

FEBRUARY 29, 2024

For instance, if an employee shows a preference for visual learning, the AI system can suggest video-based modules, while someone who learns best through practice may receive interactive simulations. This hands-on approach not only boosts employee confidence but also improves customer satisfaction due to better-trained staff members.

Simulations 55

Simulations Diversity Training Develop Metrics 55

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. That’s why upskilling all employees in company technology is essential. That means you’ll likely get a boost of productivity and innovation within your company.

Cost 57

Cost Companies Technology Productivity 57

Instancy

AUGUST 14, 2023

Leveraging AI-enabled solutions, companies can make their learning initiatives more engaging, relevant and interactive for staff. By aligning training to each employee’s unique requirements, companies can ensure their personnel will excel in their roles. When adopting AI, companies must safeguard learner privacy and sensitive data.

Simulations 52

Simulations Effectiveness Diversity Training Augmented Reality 52

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Companies with a good training and learning culture outperform companies without.

Blended Learning 85

Blended Learning Companies Develop Training 85

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Can they apply company policies in the real world, or is their knowledge merely theoretical?

Compliance Training 193

Compliance Training Games Online Simulations 193

Paradiso

NOVEMBER 17, 2023

We’ll explore how LMS for the insurance industry can improve training in insurance companies, helping them simplify their processes, reduce costs, and create a more engaging learning experience for employees. Keeping up with the fast changes in the market and what customers expect. But here’s where a LMS comes into play.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

Infopro Learning

SEPTEMBER 22, 2021

Delivering quality customer service is essential for organizations that depend on their customers to stay ahead of the curve. Let’s see how organizations should create customer service training programs while inspiring their workforce to engage and upskill, and transforming learning at speed and scale: Proper Planning.

Customer Service 383

Customer Service Services Diversity Training Blended Learning 383