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Creating a Corporate University Structure

Your Training Edge

The next best practice to consider is the structure of the corporate university, which includes policies, procedures, and standards. Regardless of the name, your corporate university is still based on creating value and not just delivering academics.

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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Organizing Effective E-Learning Programs for Improved Airline Operations & Customer Services

G-Cube

A gradual shift from a conventional classroom-based training to online learning helps to boost overall quality and efficiency of airline services. This helps to update new hires with the company’s changing policies, thereby updating them with the modern workplace culture.

Building a Culture of Legendary Service

CLO Magazine

Think about the last time you received great customer service — not just good, but actually memorable. Service you would tell your friends and family about. When an organization fails to address the need to provide outstanding service, in time a vicious spiral begins.

Customer Service and eLearning

OpenSesame

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. In order to compete in the customer service world, employers must keep their employees up-to-date with the latest training and requirements.

A Customer Service Skills Training Plan That Pays Off

Unboxed

Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

How Self Service Reporting Improves Member Enrollments

EthosCE

For CME directors self-service reporting is much more than a convenience feature: it’s an integral component of a modern, scalable CME management model. How Self Service Reporting Helps Boost Member Enrollment. Data-driven marketing can help create sustainable program growth.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. You’re creating chaos and disempowering your people.

Enhance Data Privacy Compliance with Multi-Version Privacy Policies in Docebo

Docebo

As of April 28, 2018, administrators using Docebo’s learning management system (LMS) can create customized privacy policies for users to accept when they register or log into the platform, establishing and assigning multi-version policies to specific users.

Creating Impactful Learning: Experiences in the BFSI

G-Cube

The Banking and Financial Services Industry (BFSI) has been a forerunner in adopting the newer ways of imparting training for its ever-increasing and ever-changing training needs. The game had a series of activities to depict customers and their varied queries.

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Training Vision 3: What Are Your Best Customers Planning?

Your Training Edge

Summary: Training in the current environment is very much like sales, so it is absolutely necessary to find out what your best internal customers are planning for the upcoming year. In the current environment, it’s a good idea to manage your best internal customers just as a sales manager would manage that pipeline. And even more importantly, this contact serves to solidify your relationship as a solutions partner and not just a service department.

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The Need for Employees Refresher Training

Your Training Edge

The impression is that training is done to ensure that the customer is feel-good of the services provided. Workplace refresher training leads to improved customer services and increased employee satisfaction. Customer Servicing.

Consider Rapid E-learning to Custom Online Training Module in Minimum Time

CommLab India

What is your best option when it comes to developing a custom online training module in minimum time? On the one hand, it refers to the software and process used to create eLearning content and courses quickly, and on the other to learning delivered in short, quick electronic-based modules.

7 Technical Tips for Creating Video Lectures

eLearning Brothers

Create engaging educational videos with no hassle or specific training? Check out 7 tips for creating video lectures on how to put together text, visuals and audio for the ultimate video lecturing experience. Creating video lectures these days is a piece of cake.

Five Ways A Custom eLearning Solution Can Improve Your Corporate Training ROI

Obsidian Learning

While custom eLearning can have a higher initial cost, it can be well worth it given the advantages providing unique content can offer. Here, we will review some strategies to boost your corporate training ROI by employing custom eLearning solutions. Create high-impact learning.

3 Things to Include in Any Workplace Violence eLearning Course

eLearning Brothers

Communication: Those in leadership roles should communicate company policy regarding what constitutes violence and what the consequences of such actions are. Course Library Custom Solutions Developer Resources eLearning Featured Instructional Design Resources Products/Services Resources

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How to Use Learning Paths to Create Structured Training Programs

LearnUpon

Not every course you create is meant to be an island. Some courses are built to be banded together, taken as a group – one after the other to create a holistic experience. To help you get started, we’ve created a complete walkthrough of Learning Paths.

3 Critical Questions To Ask A Learning Technology Vendor

Docebo

Most state-of-the-art learning platforms are Software as a Service (SaaS) solutions. Make sure your vendor has a wide set of well-documented REST APIs to ensure the possibility of creating an integration with any proprietary information systems you may have in place. Security policies.

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The Transfer of Knowledge: Customization of Content Counts

Inkling

We’ve come to expect customization and personalization from all of our media, and work media is no exception. Use customization as a means of transferring knowledge more effectively. Find out what information your team needs to access regularly by conducting dialogues, surveys, or checking out analytics, and provide customized content to meet their needs. The post The Transfer of Knowledge: Customization of Content Counts appeared first on Inkling.

eLearning Brothers Provides Customizable eLearning Courses for Bridge

eLearning Brothers

We’ve often been asked in our custom development adventures if there were some sort of off-the-shelf product that we offered for common training topics. You supervise employees, achieve company goals, and adhere to policies. Company Custom Solutions eLearning News Products/Services

The Benefits of Creating a Learning Culture

Capytech

The Benefits of Creating a Learning Culture. If you want to take training and staff development in your organisation to a new level, creating a learning culture is the best approach. 15 Benefits of Creating a Learning Culture.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services.

Using Integrity and Compliance to Create a Culture of Ethics

Interactive Services

Creating a culture of ethics is essential in the modern business world. The customer and stakeholder relationship depends on being perceived as having integrity and operating in an ethical manner. 3 Create a Culture of Communication.

4 Fresh Ways To Create An Effective Compliance Program

KnowledgeAnywhere

Compliance training is not the most interesting topic to create training for, or to learn about. However, it is necessary to have concrete documentation and training on workplace compliance policies, procedures, and expectations.

The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Using Lectora and CourseMill to Create an Easy Access iPad Course. Forum. Logins.

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50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

What Do You Mean?

The Performance Improvement Blog

While we as a customer-centric longtail company are still on the runway, we need to each firewall enough time to allow out-of-the-box thinking and strategize the low-hanging fruit in the marketplace. The truth is we have to step up, work smarter, not harder, and create a Web 2.0

How Learning Leaders Can Create Accountable Cultures to Drive High Performance

CLO Magazine

I first saw the connection between high performance and peer accountability years ago when consulting with a successful financial services company. It had an unparalleled return on capital, breathtaking sales growth and the highest customer renewal rate in the industry.

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

Large financial services company with call centers across the United States. After taking this course, all CSRs will know the process of escalating a customer call to their manager. Clients often say that they need training to help their employees “know,” “understand,” or “be aware of” some process or policy. Why should CSRs know the process of escalating a customer call to their manager? So that we know our customers are happy.

Deck the Halls with Free Holiday Cutout Characters

eLearning Brothers

Below left, Ashley is ready to start a gift wrapping tutorial, or perhaps a job aid about appropriate office gifting policies. Creating a holiday-themed scenario customer service scenario? We always go the extra mile for you here at eLearning Brothers.

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8 Tips To Create Onboarding Online Training For Baby Boomers

TalentLMS

In this article, I’ll highlight 8 tips to create effective onboarding online training for your Baby Boomer employees. How To Create Onboarding Online Training For Baby Boomers. Friendly competition that doesn’t create ill will, that is.

Montgomery Police Learns From Its Ugly History

CLO Magazine

That event split the community and created tremendous distrust that has lasted for years,” Murphy said. There have been fewer complaints about police behavior since it was implemented, and it has helped bridge the customer service gap between citizens and the Montgomery Police Department.

How to Create Rollovers, Pop-ups and Branching for Lectora e.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. How to Create Rollovers, Pop-ups and Branching for Lectora e-Learning Software. Lectora® e-Learning software provides the building blocks to create almost any scenario e-Learning developers dream up. To create a rollover that shows and hides one item: Create the item to be rolled over (item 1). Create the item to appear (item 2).

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. We try to do our best to deliver speedy and accurate responses to our customers! Need a custom price quote?