OpenSesame

AUGUST 26, 2016

Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Acquire Knowledge. I can use Excel proficiently.”.

Job 40

Job Knowledge Skills eLearning 40

Ed App

DECEMBER 14, 2022

There are many knowledge sharing platforms that help make all important information and documentation easily accessible, but which are the best options for this? In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . Knowledge Sharing Platform #1 – EdApp.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Product Knowledge Training Objectives (and Use Cases).

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Product Knowledge Training Objectives (and Use Cases).

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free. Key Features: .

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

SEPTEMBER 19, 2021

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Knowledge Management Software #1 – EdApp. Knowledge Management Software #2 – Nuclino. Knowledge Management Software #3 – Zoho Showtime.

Knowledge Management 52

Knowledge Management Authoring Tools Software Knowledge 52

Hurix Digital

JUNE 21, 2019

Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. How to Create Employee Training Videos?

Custom eLearning Development 82

Custom eLearning Development Compliance Training Video Create 82

IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. has become crucial for the logistics industry since COVID-19.

Program 52

Program Compliance Training Effectiveness Create 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Available upon request.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Docebo

SEPTEMBER 15, 2021

Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . How to create a customer training program. Maximize the impact of your product or service within your customers’ organizations. Knowledge bases .

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. To have the best customer service training, you have to equip your reps to meet the needs of today’s customers.

Customer Service 51

Customer Service Custom Services Training 51

WhatFix

FEBRUARY 23, 2023

Knowledge handover Knowledge handover documentation or knowledge transfer plans are a common practice in many industries, whenever it’s necessary to train a new employee or a new team on a task or a project. Create personalized learning & training flows for your enterprise apps with Whatfix See Whatfix in action now → 5.

Templates 52

Templates Help Create Case Study 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 14, 2023

Good software simulations create a world where mistakes are welcomed and learning is easy without the fear of irreversible consequences. Instead, they are immersed in a dynamic learning experience that mirrors real-world scenarios, allowing them to apply their knowledge in a risk-free environment.

Simulations 98

Simulations Software Simulation Software Learning Environment 98

E-Learning Provocateur

MAY 13, 2018

From the get-go, a false idol that must fall is the belief that the role of the L&D department is to create all the training to meet the organisation’s learning needs. So my second building block is an in-house knowledge base.

Innovation 234

Innovation Social Networks Toys Diversity Training 234

The Logical Blog by IconLogic

APRIL 8, 2021

If you've used RoboHelp to create any of the following, Adobe would like to hear from you: Knowledge Bases/Self-Service Portals. Adobe is looking for examples of RoboHelp projects out in the real world. Online Help (including In-App Help). Policies & Procedures. Micro Content for Chatbots/Virtual Assistants.

Adobe 100

Adobe Search Portal Virtual World 100

Trivantis

SEPTEMBER 10, 2014

Whether it’s designing live training events for corporations or creating content as a subject matter expert , knowing your niche inside and out allows you to capitalize on your expertise and experience. Review your competitors’ services, either these are eLearning freelancers or companies, to see how you can differentiate yours. .

eLearning Consultant 111

eLearning Consultant Tips Corporate eLearning Social Networks 111

Learning Pool

NOVEMBER 8, 2023

While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service.

Industry 93

Industry Skills Technology Knowledge Worker 93

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Here are some tips on creating robust employee training videos and choosing the right software to enhance employee development. Table of Contents I. Why Should You Employ Video Training Content for Employees?

Video 52

Video Diversity Training Compliance Training Guide 52

CourseArc

MARCH 13, 2020

A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to.

Server 330

Server Synchronous Asynchronous Performance Support 330

KnowledgeAnywhere

APRIL 16, 2020

?Knowledge Anywhere LMS Pricing FAQ’s. You’ll also get access to our video tutorials and Knowledge Base that has answers to your most common questions. Leverage the power of our enterprise-level Course Builder to create immersive, multimedia-rich courses in minutes, not days. Professional Services Packages.

FAQ 52

FAQ LMS Knowledge Enterprise 52

Xyleme

SEPTEMBER 11, 2023

This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results. Content Disruption is on the Horizon — Are You Ready?

LCMS 52

LCMS Xyleme Portal Customer Service 52

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. Cognitivism: Learning is a process of acquiring and structuring knowledge. In other words, cognitivism focuses an gaining knowledge and then thinking about it. Behaviorism could be applied to: Habit forming: Getting up early, exercising, avoiding certain foods.

Learning Theory 333

Learning Theory Theory Education Online 333

Fly Plugins

NOVEMBER 27, 2023

With WP Courseware, you not only get the essential tools to create and deliver your online courses but also a whole suite of additional functionalities. From awarding points and badges to creating leaderboards, you can create a fun and interactive learning environment for your students. Let’s start with the basics.

Alternatives 130

Alternatives LMS Courseware Budget 130

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. This helps your customer support team in broadening their knowledge base and understanding of various customer support tasks.

Performance Support 93

Performance Support Support Teams Custom 93

Matrix

OCTOBER 5, 2022

As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. It takes a lot of the pressure usually on the customer service departments. Customer service is paramount to any company that wants to cultivate long-term relationships. What is customer training?

Blended Learning 73

Blended Learning Custom Benefits Create 73

The Training by Nelle Blog | Corporate Training and Consulting

MAY 6, 2019

Features: Ability to leave feedback, set sharing options, create to-do lists, monitor revisions, give approval on projects, and more. Plus, Zoho Social (which mimics a social media interface), allows document management, create networks with your partners/clients, chat and exchange ideas with your employees. per month for 3 users + 9.50

Knowledge 40

Knowledge Zoho Tools Calendar 40

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Instancy

FEBRUARY 26, 2024

Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention. It harnesses the power of LLMs to create a dynamic and personalized learning journey for both employees and customers.

Blended Learning 52

Blended Learning Custom Education LMS 52

Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. Cons: May prioritize Google ecosystem services in responses.

Privacy 40

Privacy Search Google Engineering 40

Instancy

JANUARY 31, 2023

Introduction Creating a mobile learning experience for your learners used to be a daunting task. With Instancy, you can create and manage your mobile learning content, including microlearning courses, assessments, and social learning features, all in one platform.

Mobile 52

Mobile Authoring Tools Blended Learning LMS 52

Schoox

DECEMBER 15, 2023

Whether your organization encompasses distinct brands, partners with external agents or vendors, or provides an array of products or services to a diverse customer base, ensuring everyone has the information they need can be challenging. Extended enterprise training helps businesses set everyone up for success from the onset.

Enterprise 52

Enterprise Diversity Training Benefits Association Learning Management System 52

Hurix Digital

JUNE 21, 2019

Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. In this article, we will explore the different verticals of video-based learning. How to Create Employee Training Videos?

Video 40

Video Compliance Training Create Effectiveness 40

fewStones

APRIL 9, 2023

Step-by-Step Guide to Create an Interactive E-learning Video E-learning videos are widely used nowadays since they are perfect for training your employees and entertaining them at the same time. Selecting a useful and relevant topic is the first step in creating an interactive e-learning video.

Authoring Tools 52

Authoring Tools Interactive Video Guide 52

eLearning Delta

OCTOBER 23, 2020

Integrated helpdesk services. This list will be particularly useful later as you start building snippets and knowledge bases to further streamline the process (see below). Integrate a Helpdesk Service. Any good LMS will offer a way to integrate with helpdesk services like Zendesk or SupportBee. LMS Help forums.

LMS 52

LMS Support Tips FAQ 52