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In simple terms, customer training is a way for your company to support customers by providing them with the materials, information, and guidance they need to successfully use your product or service. In today’s highly competitive marketplace, businesses are always searching for an edge. MORE
The focus is upon managing what is currently known, rather than creating new information and knowledge-based services, tools, ventures and businesses. Most knowledge management processes are missing an explicit knowledge exploitation stage. New Meme - Media I Consume - How about a change? eLearning Technology. DIY discussions and some prior posts around PKM and Personal Learning. News of DIY killing ISD has been greatly Exaggerated - Learning and Technology. MORE
Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). What we learn helps us innovate and improve our products and services. Another recent example is where the technical support team redesigned our support website to make the knowledge base more searchable and accessible. Alex Cheyne - Customer Service. Inside TechSmith Customer Service How to contact TechSmith Tech Support Tutorial video tutorials MORE
So my second building block is an in-house knowledge base. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need. An enterprise social network covers the “in-betweens”, principally by empowering everyone to ask their own questions to the crowd, and to keep abreast of emergent knowledge in the moment. MORE
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with. MORE
Giving a learner greater control over what they consume is also known to increase a product’s or service’s perceived value because the end user has contributed to the final product. Learn more about how to enable and use the Hide/Unhide function in our Knowledge Base. Learning Technology Trends E-Learning Platform eLearning content knowledge sharing learning experience Learning technology solutions lms personalized learning MORE
Having a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star. That is why we here at eLearning Brothers have an open knowledge base for support. We are frequently expanding our knowledge base, so check it out often. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Software Training MORE
Many businesses are experiencing a significant and ongoing loss of some of their most tenured, and knowledgeable, employees. Today, these employees are retiring at a rate of around 10,000 a day , and often taking their accumulated business knowledge with them. In the business world, brain drain is, broadly speaking, the loss of institutional knowledge from an organization when a highly skilled or educated employee leaves for another job or retires. Knowledge Base. MORE
Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help. MORE
A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. Read More: Internal Customer Service: Best Practices You Should Adopt/. Online Customer Service Training. Why Customer Service Training Software? MORE
?Knowledge Anywhere LMS Pricing FAQ’s. You’ll also get access to our video tutorials and Knowledge Base that has answers to your most common questions. Pricing is based on volume of courses. Pricing is based on volume of courses. Pricing is based on type of integration. Professional Services Packages. With our Professional Services Package you can tap into the knowledge of our eLearning experts to get the most out of your new training platform. MORE
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Setting your subheadings (often written in H2) creates the base-structure of your article. MORE
Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge. MORE
1 Search Our Huge Knowledge Base. So if you have questions, you can still access the knowledge base. This may seem like a no-brainer, but the black tab on the side of most of our web pages connects you to our knowledge base. Most of your questions will answered in our knowledge base, but if that doesn’t do the trick, please email us at support@elearningbrothers.com. MORE
Maybe a long, complex search through the company’s knowledge base. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. In the moment of need, who or where do learners turn to get answers to perform the task at hand? Perhaps another new employee. MORE
The goal of most onboarding solutions is to integrate a new employee into your organization or familiarize a customer, client, or partner with your product and/or services. It’s not enough to have a knowledge base or library of resources for your customers (although, this is a good start). . MORE
eLearning templates eLearning development Lectora Resources off-the-shelf courseware eLearning Brothers eLearning Resources Products/Services CenarioVR KnowledgeLinkDoes searching for software support leave you feeling like Nancy Drew? MORE
There is definitely a place for self-service learning, but there’s a huge and growing market for in-person learning, too. Some of this is based on the learner. Think about whether learning is knowledge-based or behavior-based. If it’s the latter, a CLO or academic must put enough support, experience and time into program designing to lift the learner to a higher level of knowledge. MORE
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Modern customers also prefer to troubleshoot on their own using FAQs pages and knowledge bases if they run into any problems. MORE
A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Results revealed that only 13 percent of financial services frontline employees feel equipped to answer questions from clients and 60 percent indicated they were not completely satisfied with the employee training they receive. Learning Delivery financial services frontline employees training MORE
Customer training supports your customers with the materials and information they need to be successful with your product or service and meet their business objectives. Learning materials can either be guided, self-paced, or a combination of both depending on what your customer-base responds best to. Some great examples of this in action include on-demand training materials or a knowledge base. This allows for product and service changes (e.g., MORE
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally. MORE
We’ll take the best articles shared by our Learning Services, Multimedia, and Product Development teams in their weekly meetings and include them in the weekly #BLPLearn blog. Now that introductions are out of the way, let’s dive in to this week’s articles: Games That Build Skill and Knowledge. One of the reasons we created the Quest game type was to develop a game type that allowed for both knowledge acquisition AND skill building. MORE
This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Each module was focused on a single product or service. MORE
These recommendations are solely based on thorough research and my own personal experience. MINDJET Features: Mind-mapping, knowledge capture, transfer and documentation, and visual concept boards/diagrams Why You'll Love It: It helps you to transform your written knowledge into visual formats that make the processes much easier Cost: MindManager 2017 - Perpetual License is $347, and for Mac $179. Knowledge Management MORE
Increasing Customer Satisfaction: The satisfaction of your customers increases as they become more knowledgeable, more quickly. And it increases customer retention and the potential for future follow-on sales or services. . A really useful feature is the knowledge checks that MS Teams use in their customer training. They allow users to skip topics, and focus their time on areas where they need some knowledge or skills. Where does your customer training journey begin ? MORE
There are, however, two models that are particularly popular and use two of the basic concepts in learning – knowledge and skills. Below you will find details about what knowledge-based and skill-based learning are and how to apply those methods in your training for more efficient results. Knowledge-Based Learning Method. The individual uses their current knowledge to help them complete the task. Why Use the Knowledge-Based Learning Method? MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge. MORE
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service. MORE
This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. In effect, it is our “knowledge base.” Your product launches should pack a bigger punch, adoption rates should increase, customer service queries should decrease and churn rates should improve. MORE
Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to. A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. As CourseArc users, you are already e-learning trailblazers and most likely will have an easier transition to fully online. MORE
Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot. MORE
SEPTEMBER 21, 2020
There are multiple approaches to web-based learning that can be used individually in any method of training but, when incorporated into your LMS, will render a well-rounded program. (Editor’s note: This is the fourth article in a six-part series on the six key features to look for in an LMS.). MORE
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more. MORE
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. This is exactly why many enterprises invest heavily in training their customer-facing workforce to equip them with the skills needed to deliver impeccable service. Providing quick service: The customer’s time is precious. MORE
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization? MORE
This fact makes educational material translation one of the fastest growing specialties in the language services field. Even people in traditional colleges and classrooms use website-based or online learning portals to do their work. When hiring an individual or company to provide both document and software translation services for an eLearning portal or in-house training system, it is very important to avoid problems that lead to a lack of understanding of the course material. MORE
Earlier this year, ProProfs acquired HelpIQ , a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits. We made the decision to acquire the HelpIQ software product based on the fact that we were confident we could provide both ProProfs and HelpIQ customers huge improvements in service, features and benefits. MORE
Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software. MORE
You can find this video in our knowledge base. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services ResourcesAmong the many new and exciting features in Camtasia 9, one of my favorites is the expansive pre-built animations that are ready for us to use. Let’s talk Transitions first. If you used Camtasia Studio 8, you’re already familiar with the thirty transitions that are built into Camtasia. MORE
eLearning Brothers
AUGUST 20, 2020
eLearning templates eLearning development Lectora Resources off-the-shelf courseware eLearning Brothers eLearning Resources Products/Services CenarioVR KnowledgeLinkDoes searching for software support leave you feeling like Nancy Drew?
TechSmith Camtasia
AUGUST 10, 2020
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Setting your subheadings (often written in H2) creates the base-structure of your article.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SkyPrep
FEBRUARY 5, 2018
3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. However, only a few rightly comprehend what it means or how to achieve the modifications necessary to transform into a knowledge based organization. What is a Knowledge based Organization?
ICDTranslation
JANUARY 9, 2018
There are, however, two models that are particularly popular and use two of the basic concepts in learning – knowledge and skills. Below you will find details about what knowledge-based and skill-based learning are and how to apply those methods in your training for more efficient results. Knowledge-Based Learning Method. The individual uses their current knowledge to help them complete the task. Why Use the Knowledge-Based Learning Method?
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and more video capability, screen capture-based. In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. services, meanwhile, allow content to be translated.
Infopro Learning
SEPTEMBER 28, 2020
Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.
Infopro Learning
NOVEMBER 3, 2020
This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Each module was focused on a single product or service.
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.
E-Learning Provocateur
MAY 13, 2018
So my second building block is an in-house knowledge base. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need. An enterprise social network covers the “in-betweens”, principally by empowering everyone to ask their own questions to the crowd, and to keep abreast of emergent knowledge in the moment.
Ed App
JANUARY 28, 2019
Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.
Unboxed
OCTOBER 26, 2018
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Modern customers also prefer to troubleshoot on their own using FAQs pages and knowledge bases if they run into any problems.
KnowledgeAnywhere
APRIL 16, 2020
?Knowledge Anywhere LMS Pricing FAQ’s. You’ll also get access to our video tutorials and Knowledge Base that has answers to your most common questions. Pricing is based on volume of courses. Pricing is based on volume of courses. Pricing is based on type of integration. Professional Services Packages. With our Professional Services Package you can tap into the knowledge of our eLearning experts to get the most out of your new training platform.
Litmos
SEPTEMBER 4, 2018
Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.
ProProfs
JANUARY 9, 2020
A customer is 4x more likely to buy from a competitor if the problem is service-related rather than price or product-related. These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. Read More: Internal Customer Service: Best Practices You Should Adopt/. Online Customer Service Training. Why Customer Service Training Software?
The Training by Nelle Blog | Corporate Training and Consulting
MAY 6, 2019
These recommendations are solely based on thorough research and my own personal experience. MINDJET Features: Mind-mapping, knowledge capture, transfer and documentation, and visual concept boards/diagrams Why You'll Love It: It helps you to transform your written knowledge into visual formats that make the processes much easier Cost: MindManager 2017 - Perpetual License is $347, and for Mac $179. Knowledge Management
eThink Education
JULY 29, 2020
In simple terms, customer training is a way for your company to support customers by providing them with the materials, information, and guidance they need to successfully use your product or service. In today’s highly competitive marketplace, businesses are always searching for an edge.
CLO Magazine
NOVEMBER 9, 2018
A new study shows that frontline employees in the financial services industry need more in-depth and ongoing training to provide a more positive impact on customers. Results revealed that only 13 percent of financial services frontline employees feel equipped to answer questions from clients and 60 percent indicated they were not completely satisfied with the employee training they receive. Learning Delivery financial services frontline employees training
gomo learning
APRIL 4, 2019
This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. In an eLearning context, knowledge management solutions can be invaluable, especially when it’s a complex eLearning program, possibly a blended learning program , that could or it’s hosted in a new system that learners might not be familiar with.
Bottom-Line Performance
DECEMBER 4, 2014
We’ll take the best articles shared by our Learning Services, Multimedia, and Product Development teams in their weekly meetings and include them in the weekly #BLPLearn blog. Now that introductions are out of the way, let’s dive in to this week’s articles: Games That Build Skill and Knowledge. One of the reasons we created the Quest game type was to develop a game type that allowed for both knowledge acquisition AND skill building.
WalkMe Training Station
JUNE 25, 2015
Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. Rather, adequate knowledge builds upon the necessary data and information to offer a context and ultimately helps in improving employee performance. The Most important Knowledge Management Tools. Novo Knowledge-Base Software.
OpenSesame
AUGUST 26, 2016
Companies preach that prospective employees must have the necessary KSA’s-- knowledge, skills and abilities-- to be successful. Knowledge is defined loosely as a general body of knowledge. “I Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge.
eLearning Brothers
OCTOBER 20, 2016
Having a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star. That is why we here at eLearning Brothers have an open knowledge base for support. We are frequently expanding our knowledge base, so check it out often. Camtasia Resources Camtasia Template Library eLearning eLearning Template Library Featured Products/Services Resources Software Training
Overnite Software
SEPTEMBER 21, 2020
There are multiple approaches to web-based learning that can be used individually in any method of training but, when incorporated into your LMS, will render a well-rounded program. (Editor’s note: This is the fourth article in a six-part series on the six key features to look for in an LMS.).
Talented Learning
SEPTEMBER 25, 2019
This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. In effect, it is our “knowledge base.” Your product launches should pack a bigger punch, adoption rates should increase, customer service queries should decrease and churn rates should improve.
eLearning Brothers
OCTOBER 27, 2016
You can find this video in our knowledge base. Camtasia Resources Camtasia Template Library eLearning Featured Products/Services ResourcesAmong the many new and exciting features in Camtasia 9, one of my favorites is the expansive pre-built animations that are ready for us to use. Let’s talk Transitions first. If you used Camtasia Studio 8, you’re already familiar with the thirty transitions that are built into Camtasia.
eLearning Brothers
FEBRUARY 5, 2015
1 Search Our Huge Knowledge Base. So if you have questions, you can still access the knowledge base. This may seem like a no-brainer, but the black tab on the side of most of our web pages connects you to our knowledge base. Most of your questions will answered in our knowledge base, but if that doesn’t do the trick, please email us at support@elearningbrothers.com.
Big Dog, Little Dog
MARCH 4, 2007
The focus is upon managing what is currently known, rather than creating new information and knowledge-based services, tools, ventures and businesses. Most knowledge management processes are missing an explicit knowledge exploitation stage. New Meme - Media I Consume - How about a change? eLearning Technology. DIY discussions and some prior posts around PKM and Personal Learning. News of DIY killing ISD has been greatly Exaggerated - Learning and Technology.
ICDTranslation
DECEMBER 12, 2019
This fact makes educational material translation one of the fastest growing specialties in the language services field. Even people in traditional colleges and classrooms use website-based or online learning portals to do their work. When hiring an individual or company to provide both document and software translation services for an eLearning portal or in-house training system, it is very important to avoid problems that lead to a lack of understanding of the course material.
Epilogue Systems
JANUARY 9, 2019
Many businesses are experiencing a significant and ongoing loss of some of their most tenured, and knowledgeable, employees. Today, these employees are retiring at a rate of around 10,000 a day , and often taking their accumulated business knowledge with them. In the business world, brain drain is, broadly speaking, the loss of institutional knowledge from an organization when a highly skilled or educated employee leaves for another job or retires. Knowledge Base.
Docebo
FEBRUARY 19, 2019
Giving a learner greater control over what they consume is also known to increase a product’s or service’s perceived value because the end user has contributed to the final product. Learn more about how to enable and use the Hide/Unhide function in our Knowledge Base. Learning Technology Trends E-Learning Platform eLearning content knowledge sharing learning experience Learning technology solutions lms personalized learning
CourseArc
MARCH 13, 2020
Check out our Knowledge Base We are committed to maintaining the same high level of service and support that our customers are accustomed to. A Letter to CourseArc Clients, We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. As CourseArc users, you are already e-learning trailblazers and most likely will have an easier transition to fully online.
ProProfs
JUNE 25, 2015
Our latest acquisition is HelpIQ , a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Developed in 2010 in San Francisco, HelpIQ is a cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help.
eLearning Brothers
APRIL 23, 2018
Maybe a long, complex search through the company’s knowledge base. Custom Solutions eLearning Featured Products/Services Webinars eLearning Development performance support webinarWe were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. In the moment of need, who or where do learners turn to get answers to perform the task at hand? Perhaps another new employee.
TechSmith Camtasia
JULY 29, 2013
Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). What we learn helps us innovate and improve our products and services. Another recent example is where the technical support team redesigned our support website to make the knowledge base more searchable and accessible. Alex Cheyne - Customer Service. Inside TechSmith Customer Service How to contact TechSmith Tech Support Tutorial video tutorials
Docebo
APRIL 20, 2020
Customer training supports your customers with the materials and information they need to be successful with your product or service and meet their business objectives. Learning materials can either be guided, self-paced, or a combination of both depending on what your customer-base responds best to. Some great examples of this in action include on-demand training materials or a knowledge base. This allows for product and service changes (e.g.,
CLO Magazine
SEPTEMBER 21, 2016
There is definitely a place for self-service learning, but there’s a huge and growing market for in-person learning, too. Some of this is based on the learner. Think about whether learning is knowledge-based or behavior-based. If it’s the latter, a CLO or academic must put enough support, experience and time into program designing to lift the learner to a higher level of knowledge.
ProProfs
AUGUST 26, 2015
Earlier this year, ProProfs acquired HelpIQ , a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits. We made the decision to acquire the HelpIQ software product based on the fact that we were confident we could provide both ProProfs and HelpIQ customers huge improvements in service, features and benefits.
Docebo
SEPTEMBER 16, 2020
The goal of most onboarding solutions is to integrate a new employee into your organization or familiarize a customer, client, or partner with your product and/or services. It’s not enough to have a knowledge base or library of resources for your customers (although, this is a good start). .
Spark Your Interest
NOVEMBER 7, 2020
Increasing Customer Satisfaction: The satisfaction of your customers increases as they become more knowledgeable, more quickly. And it increases customer retention and the potential for future follow-on sales or services. . A really useful feature is the knowledge checks that MS Teams use in their customer training. They allow users to skip topics, and focus their time on areas where they need some knowledge or skills. Where does your customer training journey begin ?
Enyota Learning
JULY 31, 2018
It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. This is exactly why many enterprises invest heavily in training their customer-facing workforce to equip them with the skills needed to deliver impeccable service. Providing quick service: The customer’s time is precious.
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