dVinci Interactive

JANUARY 24, 2020

Training that Builds a Better Customer Experience In business for 60 years, First Federal Bank of Florida fosters a culture that they believe provides an advantage in the competitive banking market. As Director of Retail Banking, Stephanie McClendon sees the value training brings to retail sales performance.

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Custom Director Training Train 130

Thought Industries

OCTOBER 5, 2023

I had the privilege this morning of sharing some valuable insights with our COGNITION23 audience on how to align with customers for maximum value. My colleague, Jon Synnott, Senior Director of Customer Success, joined me in discussing our journey at Thought Industries, and I’m excited to recap the key takeaways for you.

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Custom Director Industry Discussion 63

Talented Learning

APRIL 9, 2021

If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. What makes customer education so important? Samma Hafeez, Senior Director of Sales and Customer [.]. But what does it actually mean?

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Custom Director Training Train 85

CrossKnowledge

DECEMBER 5, 2021

Today, we’d like to give you some insight into what drives our content roadmap in this insightful 4-question interview with our very own Sophie Legrandois, CrossKnowledge Content Director. Este artigo 4 Questions with CrossKnowledge Content Director Sophie Legrandois foi publicado em CrossKnowledge Blog.

Director 52

Director Content Internationalization Emergent 52

dVinci Interactive

JULY 28, 2017

Using Training to Differentiate the Customer Experience With more than 4,100 franchisee owned salons employing 40,000 stylists, Great Clips must provide consistent, high-quality training that results in a branded customer experience.

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Custom Director Training Train 140

Coursera

OCTOBER 11, 2022

Today, we proudly welcome Hadi Moussa as new General Manager and Managing Director for Europe, Middle East and Africa (EMEA). This includes more than 60 new customers, such as Siemens, Aker Solutions, Sanofi, and IKEA. by Anthony Tattersall, Vice-President for EMEA, Coursera. I can’t wait to get started.”.

Director 52

Director Management Expertise Enterprise 52

SweetRush

JULY 7, 2023

July 7, 2023 – For the ninth year in a row, SweetRush is honored to be included on Training Industry ’s 2023 Top 20 Training Companies list for Custom Content Development in corporate learning and development (L&D). The post Training Industry Top Custom Content Development list features SweetRush appeared first on SweetRush.

Content Developer 75

Content Developer Brandon Hall Industry Diversity Training 75

STRIVR

SEPTEMBER 10, 2020

Cleo Scott, Director of Global L&D for Verizon Business Services, has been with Verizon a long time. She believes that customer experience is at the heart of everything Verizon does. Elevating Verizon customer service with empathy training in VR. But for many customer service associates, that is their day-to-day.

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Director Global Customer Service Virtual World 52

CrossKnowledge

JULY 31, 2020

It also responds to the business strategy of Intelligent and Green Mobility while meeting customer demands for decarbonization. . We spoke with Franck Gaillard, Global Learning Director at Alstom University , to get his perspective on this new initiative. How do you get 40,000 employees to adopt new corporate values? Get the e-Book!

Director 52

Director Global Blended Learning Diversity Training 52

eLearning Industry

MAY 25, 2021

This webinar is packed with insights from Adobe's director of digital learning evangelism to help you leverage a customer education strategy to improve adoption rates and CX scores. This post was first published on eLearning Industry.

Custom 68

Custom Education Director Score 68

TIER1 Performance

JANUARY 18, 2024

The Philips patient monitoring clinical education team is committed to doing just that—supporting customers through these staffing challenges, as well as preparing them to use the next generation monitoring solutions in the most flexible and efficient methods possible. They know what to expect.”

Custom 52

Custom Blended Learning Compliance Training Consulting 52

eLearning 24-7

JANUARY 25, 2024

If you provide customer training, those folks in Training typically get laid off, too. She messaged it numerous times, even to the VPs and Directors. They Customer Training/Clients/Partners/Distributors/B2B and in some cases B2C I will be blunt here. Or do they make all their customers go right first into the beginning?

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Compliance Training Blended Learning Custom Training 83

dVinci Interactive

MARCH 11, 2021

Learning and Talent Development Director Emily Steinkamp shares how successful training helped empower more than 50,000 employees at close to 2500 stores to better serve its customers.

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Director Training Train Education 246

Learning Pool

MAY 19, 2022

At Learning Pool, we are thrilled to have appeared on the ‘Custom Content Development Companies to Watch’ list by Training Industry for the second year running. . This is the second time we’ve been featured on the Training Industry ‘Custom Content Development Companies’ list.

Blended Learning 88

Blended Learning Content Developer Brandon Hall Companies 88

eLearning 24-7

MARCH 16, 2023

That’s right, the annual, Customer Education Learning Systems Bracket. Quick Point The original term was customer training, then around 2015 or thereabouts, the term switched to customer education. ” FWIW, customer training is the same thing as customer education. .” Again, it is semantics.

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Metrics Custom Education White Label 77

dVinci Interactive

SEPTEMBER 19, 2016

Cynthia Cornog, Director of Training Resources, Chick-fil-A. As Director of Training Resources, Cynthia Cornog provides training for the franchisees they refer to as Operators. The app provides customer loyalty rewards while also streamlining the ordering process. https://www.youtube.com/watch? https://www.youtube.com/watch?v=WEUr51UW_uY

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Custom Reputation Customer Service Director 0

Avilar

JANUARY 10, 2023

We marked 25 years in business, expanded services to new and existing customers, earned industry recognition for our thought leadership, and continued product enhancements to help our clients solve their workforce issues. To those customers who joined the Avilar community in 2022 – and those who have been with us for years (or decades!)

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Custom Association Learning Management System Teams Diversity Training 88

dVinci Interactive

DECEMBER 14, 2016

In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives. Mike Baker, VFIS, Director, Risk Control. T1M56S [link].

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Trends Custom IBM Training 80

dVinci Interactive

SEPTEMBER 19, 2016

How Training Gets Customers to “EAT MOR CHIKIN” As Director of Training Resources at Chick-fil-A, Cynthia Cornog provides training for the franchisees they refer to as Operators.

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Custom Director Training Train 100

Appsembler

FEBRUARY 14, 2022

One thing Appsembler loves about our customers is when we hear and learn about their unique perspectives. I’m the Director of Education. Between the two of us, we’re good at both creating educational programs and customizing them for the specific needs of our customers. There are three of us right now.

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Teams Custom Education Music 52

Appsembler

FEBRUARY 14, 2022

One thing Appsembler loves about our customers is when we hear and learn about their unique perspectives. I’m the Director of Education. Between the two of us, we’re good at both creating educational programs and customizing them for the specific needs of our customers. There are three of us right now.

Teams 52

Teams Custom Education Music 52

Content Raven

DECEMBER 23, 2019

Monica Green, Director of L&D Strategy at Epicor, shares her secrets for rapidly producing customer training content.

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Custom Content Director Training 78

Appsembler

JULY 19, 2021

Our customers have been asking us what this transaction means for them and how it will affect the way we at Appsembler operate given that our underlying technology is based on Open edX, the same technology that edX uses to deliver its course offerings. What Does This Transaction Mean for Open edX, Appsembler, and Our Customers?

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Open Custom Open Source Community 98

Docebo

JANUARY 15, 2019

Getting your learners (whether they are employees, partners or customers) motivated to learn starts by focusing on engagement and its importance to learning success. One of our customers, Cineplex , supports more than 13,000 learners across Canada with The Cineplex Academy. Motivation can only happen after you have fostered engagement.

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Custom Docebo Gamification iPad 115

CLO Magazine

OCTOBER 17, 2023

Division 2: Gold: Brigett Potts, Talent Development Director, Fragomen LLP Silver: Rachapol Lamee, Senior Manager, CV Learning and Development, E. &

Blended Learning 89

Blended Learning CLO Director Harbinger 89

eLearningMind

MAY 28, 2022

The elite business school is for directors, VPs, and other top managers and executives—by invitation only. Consider gathering a training corp of internal managers, directors, and executives, plus external professional trainers and professors. And your provider should customize the courses they create to your learners’ profiles.

Corporate eLearning 98

Corporate eLearning Companies Compliance Training Custom 98

Litmos

MARCH 29, 2019

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. But how do we improve customer satisfaction?

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Custom Roles Brandon Hall SAP 64

Content Raven

DECEMBER 23, 2019

Epicor Software’s real-world results from implementing a customer training program. We recently sat down with Monica Green, the Director of Learning and Development Strategy at Epicor Software to discuss the importance of customer training.

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Custom Adoption Adopt Director 69

Elucidat

MARCH 27, 2023

4 customer strategies for bringing SMEs onboard The power of using templates – nCino Instructional designer, Olivia Cunningham at nCino, sees using templates as vital to an effective SME production model. The post How customers are unleashing the power of SMEs to create elearning (with videos) appeared first on Elucidat.

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Taxonomy eLearning Strategy Custom eLearning Consultant 52

Talented Learning

SEPTEMBER 25, 2018

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. Great question. REPLAY THE WEBINAR NOW!

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Custom Education Blogging Association Learning Management System 77

Learning Visions

FEBRUARY 25, 2010

The following are my notes from Part 1 of the webinar: The Truth About Open Source: A conversation with Michael Korcuska, Executive Director of Sakai. Cost (55%) Avoiding vendor lock-in (40%) Ability to customize (70%) License flexibility (35%) Other (20%)? This pressure on support vendors works in the customers favor.

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Open Source Director Open Conversation 150

EthosCE

DECEMBER 12, 2018

If you’re like most committed CME Directors, you avoid cutting corners when it comes to giving your students the best educational resources available. If you are the CME Director for a program seeking ACCME Accreditation or Reaccreditation, then you can’t afford to risk a Self Study that is compromised by poor data collectiving practices.

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Director Report Education Association LMS 40

Kitaboo

NOVEMBER 9, 2021

Custom templates for all digital assets including websites, landing pages, and eBooks render an ideal solution for all digital publishers and educational institutions. . What are Custom eBookTemplates? Custom eBook templates are highly relevant tools for modern-day digital publishers and self-publishing authors. Download Now!

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eBook Templates Custom Google Docs 52

eLearningMind

JULY 15, 2021

The elite business school is for directors, VPs, and other top managers and executives—by invitation only. Consider gathering a training corp of internal managers, directors, and executives, plus external professional trainers and professors. And your provider should customize the courses they create to your learners’ profiles.

Corporate eLearning 98

Corporate eLearning Companies Compliance Training Custom 98

Learning Pool

APRIL 20, 2020

Learning Pool, the Derry-based elearning solutions provider, is delighted to announce the recent appointment of Steve Sosinski as Key Account Director. Their award-winning support and 98% recommendation rating is proof that they care about the customers and live by their core values.

Custom 52

Custom Customer Service Director Performance Support 52

Cloudshare

OCTOBER 6, 2020

Your CEO or CFO is probably delighted by the savings, but if you’re involved in customer engagement, you know that there’s a flip side to this ‘great news’. In reality, it’s being spent on face to face meetings, on coffee dates, on greeting customers, prospects, and partners in person. Where does the customer churn tend to happen?

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Budget Custom Gamification Enterprise 98

Talented Learning

JUNE 26, 2018

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason.

Compliance Training 99

Compliance Training Learning System Association Learning Management System Custom 99