Remove Customer Service Remove Effectiveness Remove Interactive Remove LinkedIn
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The complete guide to effective customer service training

TalentLMS

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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How to Create a LinkedIn Quiz

ProProfs

LinkedIn quizzes have created a new wave in the era of social networking. That’s because LinkedIn is the go-to place if you’re looking to hire employees, expand your network, or use it as a marketing tool. Over the years, companies have effectively used LinkedIn for hiring professionals , marketing , and lead generation.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

These people hold the secret to effective networking – it’s not all about you ; it’s about all of you. In Malcom Gladwell’s book, The Tipping Point , Gladwell introduces several influential personality types, one of which is the Connector – an individual who knows large numbers of people and is in the habit of making introductions.

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Role of Training Delivery in Training Outcomes and Impact

Infopro Learning

With the right training delivery methods, businesses can ensure that their employees are well-equipped with the necessary knowledge and skills to perform their jobs efficiently and effectively. It plays a critical role in determining the effectiveness of the training program. Let’s take a look.

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Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

This movie should be required viewing for anyone in the learning industry – it demonstrates all the ingredients for effective learning. In particular, Weber talks about the power of human interaction in teaching (aka social learning): Interpersonal intelligence engages others best in curious, equitable, and caring situations.

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Driving Performance Excellence in BFSI: Focus Areas for L&D Initiatives in 2023

Infopro Learning

However, to create an effective L&D program, it is essential to identify the right employee performance metrics that require attention. Therefore, the employees’ ability to deliver outstanding customer experience is vital. Employee productivity Productivity is a crucial metric for any industry, and BFSI is no exception.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. After reading this, I started thinking about this new LinkedIn utility I recently installed. They found that the employees near the edge of a cluster were more effective at problem-solving than those in the middle of a cluster.