Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

Productivity 280

Productivity Product Knowledge Simulations 280

Infopro Learning

JANUARY 19, 2023

They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. Embracing the best quality training programs helps drive engagement and performance, significantly reducing attrition rates. The key to providing an award-winning training program has proved to be a worthwhile investment.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Program 82

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. My first sales job was in an industry with high attrition—selling copiers and fax machines.

Sales 79

Sales Coaching Case Study Portal 79

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. Not only are teams having to continually learn new trends and information about their products and their clientele, but the manner in which they sell is having to shift as well.

Instructional Design 62

Instructional Design Sales Instructional Instruction 62

Hurix Digital

JANUARY 6, 2023

Although delivering well-defined & top-notch quality products and services is a basic establishment for business. However, improving your customer satisfaction and standing firm on their expectation is also part of the process for excellence. Overview Of Customer Service Training . Increase business revenue. .

Customer Service 52

Customer Service Custom Services Diversity Training 52

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. An LMS simplifies the onboarding process by providing a structured and standardized orientation program. Education 9.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

NOVEMBER 10, 2022

It helps keep learning leaders on track with their corporate learning and development (L&D) programs. It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 96

Customer Service Services Diversity Training Custom 96

Infopro Learning

MARCH 27, 2023

However, to create an effective L&D program, it is essential to identify the right employee performance metrics that require attention. The L&D program should focus on training employees to provide exceptional customer service, handle complaints, and resolve customer issues.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

eLearning Industry

MAY 14, 2020

What do product promotion, customer service, and on-the-job collaboration have in common? Strong sales skills that allow employees to build a rapport with clients and become a valued member of the team. This post was first published on eLearning Industry.

Sales 96

Sales Skills Customer Service Program 96

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. But it can be difficult for people to absorb all the information in such a short time—especially when they’re still new to the product.

Productivity 92

Productivity Product Knowledge Sales 92

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

Productivity 98

Productivity Product Custom Virtual Classroom 98

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Paradiso Solutions

DECEMBER 21, 2023

It’s more than just having a stellar product or ample funds—it’s about effective franchise training. This guide is your key to understanding the power of franchise training programs. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. Trained staff is efficient, professional, and productive. Such employees play a vital role in business growth and success by keeping your customers delighted. What Is Retail Sales Training?

Sales 52

Sales Program Guide Create 52

CHRP-INDIA

FEBRUARY 2, 2021

The Retail Industry mainly deals with the customers; hence several companies are conducting training programs for their employees on dissimilar topics and aspects of their jobs that are unique and productive. This often results in customers being confident enough to buy their product. eLearning is more effective!

Solution 80

Solution Industry eLearning Custom eLearning Development 80

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

Sales 59

Sales Compliance Training Blended Learning LMS 59

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

Productivity 59

Productivity Product Digital Policies 59

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Inkling

MAY 16, 2016

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Employee Productivity. greater productivity). Operational Excellence.

Metrics 124

Metrics Customer Service Services Custom 124

eLearning Industry

MARCH 19, 2020

Are your new hires ready to pitch products and provide the best customer experience? In this article, I share 8 top sales online training topics to cover in your onboarding program. This post was first published on eLearning Industry.

Sales 103

Sales Program Online Training 103

Hurix Digital

APRIL 3, 2024

They should also embrace technologies like AI and data analytics to boost sales and meet customer expectations. This article will cover the key benefits of insurance training programs and five practical training approaches. Table of Contents: What are Insurance Training Programs?

Program 40

Program Compliance Training Training Train 40

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64