Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

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Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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Infopro Learning

JANUARY 19, 2023

They prefer delivering technology-driven eLearning programs which are globally accessible and on any mobile device. Embracing the best quality training programs helps drive engagement and performance, significantly reducing attrition rates. The key to providing an award-winning training program has proved to be a worthwhile investment.

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Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

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Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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eLearning Industry

MARCH 1, 2020

Identifying the problem with your existing customer service training program can help in resolving the issues on a priority basis and enhance productivity. This post was first published on eLearning Industry.

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Hurix Digital

JANUARY 6, 2023

Although delivering well-defined & top-notch quality products and services is a basic establishment for business. However, improving your customer satisfaction and standing firm on their expectation is also part of the process for excellence. Overview Of Customer Service Training .

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

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Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

Customer Service 52

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Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

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TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free.

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Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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IT Training Department Blog

JULY 24, 2023

Corporate IT training programs can be an invaluable resource for companies to stay competitive by keeping employees on top of new technology and processes. These training programs offer a wide range of benefits that any company should tap into to benefit their bottom line. Improved efficiency and productivity.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Infopro Learning

SEPTEMBER 12, 2018

Traditional learning programs and technology can be valuable tools to build behaviors, strengthen your talent bench, adhere to regulatory requirements, and more. How AI Improves Learning Programs … and Drives Business Performance. But these learning tools are often event-based, siloed activities.

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Performance Program Business Gartner 318

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

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Paradiso Solutions

DECEMBER 21, 2023

It’s more than just having a stellar product or ample funds—it’s about effective franchise training. This guide is your key to understanding the power of franchise training programs. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

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Inkling

MAY 16, 2016

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Employee Productivity. greater productivity). Operational Excellence.

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Infopro Learning

SEPTEMBER 12, 2018

Traditional learning programs and technology can be valuable tools to build behaviors, strengthen your talent bench, adhere to regulatory requirements, and more. How AI Improves Learning Programs … and Drives Business Performance. But these learning tools are often event-based, siloed activities.

Performance 267

Performance Program Business Gartner 267

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

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Paradiso Solutions

JULY 11, 2021

What is Product Knowledge Training? Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. Why Is Product Knowledge Important?

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

Customer Service 52

Customer Service Services Diversity Training Custom 52

Infopro Learning

NOVEMBER 10, 2022

It helps keep learning leaders on track with their corporate learning and development (L&D) programs. It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

MARCH 28, 2019

Unfortunately, social learning is underutilized despite its apparent effectiveness, with only four percent of companies surveyed saying regularly include that approach in their learning programs. Does your organization operationalize continuous learning? We’d love to hear what methods are working for you or what challenges you have!

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Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Professional Online Learning | ecadema

MAY 10, 2022

On the job training helps in the production of any type of work that a particular company is involved in and that’s what becomes important as far as keeping the profit in mind is concerned. There can be some isolated incidents of poor customer service but they can be worked upon in a better way from time to time.

Customer Service 52

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learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

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