Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Learning Pool

AUGUST 18, 2022

Stream Learning Suite, pioneered by Learning Pool, the international leader in learning technologies, has been chosen as a ‘Top Social and Collaborative Learning Platform’ by eLearning Industry for 2022. . Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Streaming 88

Streaming Collaborative Learning Suite Diversity Training 88

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 86

Streaming Suite Virtual Classroom Services 86

Learning Pool

MAY 24, 2022

Learning Pool, the pioneers behind the industry-leading learning suite, Stream, has partnered with not-for-profit organization, True Athlete Project to offer online training to athletes, coaches and governing bodies via Stream Learning Suite. .

Streaming 89

Streaming Suite Project Brandon Hall 89

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

Customer Service 40

Customer Service Services Custom Training 40

Dynamic Pixel

AUGUST 30, 2022

Ultimately, it’s important to find a company that has a strong track record of providing great customer service and meeting clients’ needs. Some companies are better suited for larger projects while others may be better suited for smaller projects. How to Find Companies that are Right for You.

Companies 52

Companies Education LMS Services 52

Learning Pool

MARCH 25, 2021

With more than a billion data points under management, Learning Pool customers use Learning Locker to help them manage their learning records. By investing with Sisense, the experts in AI-powered Business Intelligence, Learning Pool will enable its customers to make this next leap in Learning Analytics Maturity within the LP Suite.”.

Suite 70

Suite Brandon Hall Gartner Analytics 70

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

TOPYX LMS

JANUARY 27, 2021

1 Inability to scale, sub-par customer service, poor collaborative learning tools, high cost of maintenance, inadequate analytics -- these are just a few reasons why companies are dissatisfied with LMS platforms.

LMS 130

LMS vendor Platform Learning Management System 130

LearnDash

FEBRUARY 8, 2021

However, there are some constants in the software field, such as the Microsoft Office suite of products, that may merit more in-depth training so that employees can learn about their more advanced functions. Customer service. Customer service has operated remotely at least since the first customer help hotline was installed.

Skills 265

Skills Blended Learning Training Train 265

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It’s a win-win strategy that boosts employee morale, competence, and customer satisfaction.

Case Study 91

Case Study LMS Customer Service Training 91

Absorb LMS

NOVEMBER 30, 2018

Integrations make it easier than ever to elevate the benefits of a software suite while simultaneously cherry-picking the very best software to meet each business need. While you’re most certainly making things easier for your customers, you don’t actually need to be all that tech-savvy or detail-oriented. 4. Enhanced Reporting.

Integrate 151

Integrate LMS Business Blended Learning 151

Learning Pool

MARCH 31, 2022

Amidst the relaunch of our Stream Learning Suite , our most comprehensive solution to date, we are thrilled to be on a forward trajectory, maintaining and improving on our position. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Digital 90

Digital Brandon Hall Suite Customer Service 90

Learning Pool

SEPTEMBER 26, 2022

As providers of one of the most feature-rich learning suites on the market, Learning Pool, the leading e-learning solutions provider, is thrilled to have made it to the 2023 list for ‘Top Content Providers for Employee Onboarding’ by eLearning Industry. .

Diversity Training 91

Diversity Training Providers Brandon Hall Custom eLearning Development 91

Learning Pool

SEPTEMBER 6, 2022

Learning Pool, provider of one of the most feature-rich learning suites on the market, is thrilled to have made the 2022 list for ‘Top LMS for Blended Learning ’ for a second year running by eLearning Industry. . The post Learning Pool positioned on ‘Top LMS for Blended Learning’ 2022 list appeared first on Learning Pool.

Blended Learning 92

Blended Learning Blended Diversity Training Brandon Hall 92

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

Learning Pool

NOVEMBER 28, 2022

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. The post Learning Pool listed on ‘Best Learning Management Systems’ list 2023 appeared first on Learning Pool.

LMS 92

LMS Learning Management System Blended Learning Diversity Training 92

Integranxt

MARCH 14, 2024

These chatbots deliver instant, tailored responses on a large scale, meeting the rising demands for efficient and individualized customer assistance. The Rise of AI in Customer Service Traditional customer service relied heavily on human-operated call centers, often leading to long wait times and limited availability.

Performance Support 52

Performance Support Support Custom Augmented Reality 52

OpenSesame

OCTOBER 3, 2010

Whether you are running a retail store, a financial institution, or a service agency, it is important for your company to provide excellent customer service. Investing in customer service training is the first step towards satisfying your customers’ requirements. It can make or break your business.

Customer Service 40

Customer Service Services Custom Training 40

KnowledgeAnywhere

JANUARY 24, 2024

The platform and the content within can be tailored to suit various learning styles and preferences, making sure everyone gets the most out of their training. While all these platforms share the common goal of facilitating learning and knowledge sharing, they each have distinct features and are better suited for specific contexts.

LMS 95

LMS Learning Management System VLE System 95

Learning Pool

AUGUST 25, 2022

Combining the very best in learning management and learning experience, Stream Learning Suite offers a comprehensive workplace learning platform that combines integrated technology and adaptive content to deliver measurably better outcomes. Previously, Learning Pool has also been chosen as a ‘ Top 20 LXP Company ’. .

LMS 93

LMS Industry Companies Brandon Hall 93

Learning Pool

FEBRUARY 17, 2022

Learning Pool, the pioneer behind Stream Learning Suite , the market’s most comprehensive learning suite, has retained its status as a Core Challenger, while maintaining a Lower Total Cost of Ownership than its competitors, on the 2022 Fosway 9-Grid for Learning Systems. .

Learning System 92

Learning System System Compliance Training Brandon Hall 92

Learning Pool

JANUARY 3, 2023

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. The post Learning Pool named as ‘Top Blended Learning Content Provider’ for 2023 appeared first on Learning Pool.

Blended Learning 83

Blended Learning Diversity Training Blended Providers 83

Learning Pool

AUGUST 9, 2022

Learning Pool, providers of one of the most feature-rich learning suites on the market, and the leading eLearning solutions provider are thrilled to have made the 2022 list for ‘Top Content Providers for Mobile Learning ’ for a second year running by eLearning Industry.

Mobile Learning 88

Mobile Learning Diversity Training Custom eLearning Development Providers 88

Degreed

APRIL 24, 2024

But if C-suite and managers (and even employees) only think of learning time as separate from work, they miss out on other critical forms of learning. If you can walk the C-suite through a clear connection between learning on the job and business objectives, it’s much easier to get them onboard.

Metrics 52

Metrics Companies Suite Juice 52

Learning Pool

APRIL 8, 2022

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. Recognized as a Strategic Leader in the Fosway 9-Grid for Digital Learning, wherever you find ambitious workplaces investing in their people, you’ll find Learning Pool.

Culture 91

Culture Brandon Hall Business Help 91

Making Change

JULY 31, 2017

Unfortunately, a lot of elearning ends up in the 40-something “Suits” category, thanks to corporate drone. To that end, this course demonstrates the six-step Customer Delightification process which… After. Our competition does a pretty good job of customer service. And do you really need narration ?).

Wimpy 184

Wimpy Score Statistics Write Blog 184

BrainCert

JULY 28, 2023

Choosing The Right Payment Gateway For Your Course: When selecting a provider for your course, it is important that you consider factors such as pricing structure, security measures in place, customer service availability, and compatibility with other services you may already use.

Association Learning Management System 52

Association Learning Management System LMS Association LMS Course 52

Learning Pool

MARCH 9, 2022

After an extensive review, Brandon Hall Group confirms that Learning Pool is living its mission to empower organizations to deliver extraordinary learning outcomes with its suite of innovative technologies. . Learning Pool is renowned for delivering superb value to its customers and their learners at a time it is needed the most.

Brandon Hall 92

Brandon Hall Providers Diversity Training Suite 92

Learning Pool

NOVEMBER 14, 2022

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. The post Learning Pool scoops Bronze on ‘Top eLearning Content Development Companies’ list 2023 appeared first on Learning Pool.

Custom eLearning Development 93

Custom eLearning Development Content Developer Diversity Training Brandon Hall 93

Learning Pool

FEBRUARY 11, 2022

UHP has implemented Learning Pool’s Stream Learning Suite to provide a seamless onboarding experience to students, easy access to all training content, resources and videos required for pre and post-camp study, as well as to create a community of support and discussion.

Virtual Classroom 88

Virtual Classroom Activities Brandon Hall Streaming 88

Integranxt

MARCH 6, 2024

Hyper-Personalize at Every Touchpoint: Did you know customers use an average of nine touch-points to engage with a brand, according to Salesforce ? This vast landscape presents immense opportunities for customer service monetization through AI-powered personalization.

Strategy 52

Strategy Authoring Tools Text-to-Speech Streaming 52

eloomi

AUGUST 28, 2023

With the right training, your employees can provide top-notch customer service, drive sales, and keep your store running smoothly. So, let’s see how you can harness online training to enhance your team’s efficiency, save time, and drive customer engagement. eloomi is a standout in retail-focused LMS.

Compliance Training 52

Compliance Training Customer Service Compliance Sales 52

Learning Pool

APRIL 1, 2022

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies. Recognized as a Strategic Leader in the Fosway 9-Grid for Digital Learning, wherever you find ambitious workplaces investing in their people, you’ll find Learning Pool.

Gamification 90

Gamification Brandon Hall Companies LMS 90

Play.ht

APRIL 15, 2024

With self-service options powered by AI, you can start a claim, update your personal details, or change your coverage on your own. This makes everything faster and more convenient, letting you take care of insurance matters whenever it suits you best. This saves money on hiring and training.

Conversation 40

Conversation Benefits Customer Service Virtual World 40

Learning Pool

JUNE 30, 2022

As providers of a feature-rich and future-proofed Learning Suite, Learning Pool is thrilled to have been named on the list of ‘Top content providers to help you prove training ROI’. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Diversity Training 87

Diversity Training ROI Providers Brandon Hall 87