Jay Cross

DECEMBER 1, 2008

No customer service at all! when called their customer service, the rep said 20% of bags are left behind to make weight on flight even! The customer service agents have absolutely no information and the only reason we learnt about this was becoz my dad was able to call us using another passenger’s cell phone.

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

No customer service at all! when called their customer service, the rep said 20% of bags are left behind to make weight on flight even! The customer service agents have absolutely no information and the only reason we learnt about this was becoz my dad was able to call us using another passenger’s cell phone.

Classes 36

Classes Services Customer Service Write Blog 36

Jay Cross's Informal Learning

JANUARY 10, 2009

Supplement it with on-job learning, coaching, mentoring, apprenticeship, buddy systems, study groups, electronic libraries, and opportunities to try things out in the “real world.”. Personalized customer service pays. Furniture.com began providing operator assistance to customers buying by phone. 1999 Age of Networks.>

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Learning Visions

JUNE 26, 2009

Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Friday, June 26, 2009 The Corporate Moodle: A Tipping Point? The competition also argubaly means you get good customer service as you are not locked in for support to one company as you are for a proprietary LMS.

Moodle 113

Moodle Corporate eLearning Authoring Tools Dokeos 113

Learning Visions

AUGUST 15, 2007

The group that is active includes people from different backgrounds, including teachers, librarians, a museum guy, and people who work in or have retired various businesses, including customer service, hospitality, and tech related things. Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It.

Second Life 100

Second Life IM IMS Instructional Design 100

Jay Cross's Informal Learning

AUGUST 28, 2009

Informal Learning takes place in the context of work and life. Learnscaping — taking a systems view of learning in an organization — necessarily addresses a broad array of topics and disciplines. August 1, 2009 to August 30, 2009. How I use social media - Full Circle , August 4, 2009.

Social Networks 49

Social Networks Informal Learning Informal Social Network 49

Learning Visions

JANUARY 7, 2008

The employees are good at their jobs, but management is uncomfortable with the fact that there are multiple methods employed in the field to service partner needs. Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It. ASTD Keynote: “People Lie&# Richard Hilleman Electr.

Instructional Design 174

Instructional Design Instructional Instruction Blended Learning 174