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Customer Education: The Complete Guide For Your Business

LearnUpon

Your customer has a problem, and you want to be the solution. Empowers your support team to have higher-impact conversations with customers. How much of your support team’s time is eaten up answering the same simple, arbitrary questions? Do you have a learning management system and/or a customer support centre?

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Learning is Behaviour Change: why is it often so hard to help it happen?

Performance Learning Productivity

A fascinating article recently published on the Fast Company blog should be required reading for all learning and talent professionals as well as for leaders and managers. Kotter found that the issues were never strategy, structure, culture or systems, but those related to changing behaviours. Again and again.

Change 273
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What corporates can learn from the Top 10 Tools for Learning 2012

Jane Hart

A number of organizations have already explored the use of video sharing to support team working, by encouraging team members to create and share videos of company tasks and activities. Millions of blogs are hosted on WordPress.com, which allow any one to find their own voice. 3 - Google Docs/Drive. 7 – Skype.

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How to Build an Online Learning Sponsorship Program

WBT Systems

They can help educate people about an issue, provide real-world advice, or show them how to develop and put a skill in practice. They’re the thought leaders who share their wisdom and advice on their company blog, host webinars, speak at conferences, or participate in online communities. But, think about the learner first.

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Emerging Technologies for Online Learning 2015 Presenter Profile – Dr. Ulanda Forbess

TechSmith Camtasia

Because one of my former students came back to me after graduation asking for help on how to build a company blog. I still teach how to write instructions, emails, proposals, and memos, but now, I also have students create a blog and a web page because more and more companies are asking this of their employees.

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Why Reliability Needs To Be Heavily Considered By SMBs When Picking Tech Vendors

Braidio

In either case, they can cause frustration for existing or potential new customers or even land your company in a headline like what happened to Slack in early 2021. Questions around average downtime, customer support for outages and internal monitoring are important to bring up at the start when vetting vendors.

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70-20-10 : No longer applicable to online learning – and here’s why

eLearning 24-7

And therein lies the problem, the whole issue. They show reports from various research firms, companies and grab info off the internet – “See this verifies that it is still in play. I should note that the company (I recall it was a F500), yanked the blog after seeing what was happening.