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10 Knowledge Management Tools

Ed App

Transferring and sharing of business knowledge is now easier than ever before — thanks to the rapid increase of knowledge management tools on the market. To help you out, we’ve listed below the 10 best knowledge management tools and compared their key features, benefits, and pricing plans. . Cost : Free.

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How to Create Helpful Handover Documentation (+Template)

WhatFix

Here, we’ll explore the importance of handover documentation, learn how to design and structure it, and show you four effective and helpful documentation templates you can use in your organization. Design handover Design handovers are most common in product teams working with mockups, templates, and similar tools.

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The Best of e-Learning in March

Trivantis

Books For Learning Designers To Read in 2014. The eLearning Coach, Connie Malamed, lists her picks for learning design books to read this year. The Ultimate Checklist for Using Video in e-Learning. Learn tips for adding engaging, effective video to your e-Learning course. Free Lectora Interaction Template.

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Everything You Need to Know about Call Center Training

Paradiso

Here’s how: Custom Course Creation: A call center training LMS enables you to craft tailored training courses for a personalized learning experience. Extensive Course Library: Some call center applications software includes courses and templates for role-specific training.

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How to Identify Training Gaps (+Overcoming Them)

WhatFix

Follow these tips to benchmark the proficiency levels: Categorize the skills based on their relevance to the goal. For example, if you’re aiming to enhance customer service, you may identify categories such as communication skills, problem-solving skills, and product knowledge.

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How To Implement Role-Based Training (+Benefits, Examples)

WhatFix

By monitoring how your employees progress through role-based training, you can determine their strengths and weaknesses and personalize learning paths or adjust work assignments accordingly. Direct and personalized. Contextual Learning in the Workplace (+Benefits). Tips for Implementing Role-Specific Training Strategy.

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Top 25 Posts and 4 Hot Topics in January - Best of eLearning Learning

eLearning Learning Posts

Here’s how I’m approaching Personal Knowledge Management - Free as in Freedom , January 25, 2010 A few months back, Harold Jarche wrote a very interesting article about sense making with Personal Knowledge Management (PKM). It’s also a great way to build a personal learning network.