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How to Create a Successful Customer Service Training Program

Infopro Learning

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention.

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How to Prevent and Manage Membership Refunds 

LearnDash

After all, you are building your membership site to maintain customers, not to lose them. Understanding membership refunds There are many different reasons why your customers might request a membership refund after they’ve already become paying members, including: They forgot to cancel their membership prior to renewal.

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Build Effective Online Training by Starting with an Activity

Rapid eLearning

This is fine for some courses, but effective online training requires that the content is wrapped around some performance expectations and corresponding activity where the learner can practice and demonstrate competency. Hands-on activity : Before you dive too deep into the details of the instruction, create an activity.

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How to Develop an eLearning Program for Human Resources (HR)

learnWorlds

Tools like storyboards and learning activities can help organize your ideas into a plan. Making it a richer activity than simply reading. And, if you need custom learning activities, LearnWorlds also supports SCORM, the format most instructional designers use to deliver custom courses for corporate training.

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How to Pitch Course Design Ideas to Your Customer

Rapid eLearning

Ever wonder how to present e-learning course ideas to your customers? During the conversation, the person was concerned that the customer would never go for a different idea and only wanted the tried and true, click-and-read course. Help the customer see the difference in e-learning course design ideas.

Ideas 84
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Activation Rates in the Gig Economy: How to Onboard Better and Convert Faster

Edume

This is where activation comes in. Read on to find out what activation actually entails, how to calculate your own activation rate, and the steps needed to improve it. Read on to find out what activation actually entails, how to calculate your own activation rate, and the steps needed to improve it.

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Finance Training Programs to Improve Sales Proficiency

Infopro Learning

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs.

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