The Missing Metric: Why the Learning Industry Doesn’t Track ROI
DECEMBER 8, 2017
Why is ROI not a commonly used metric for success in learning? When the LMS first hit the market, it was built to support SCORM (Shareable Content Object Reference Model, or a set of technical standards for e-learning software products) as a measurement tool. While marketing, sales, finance, and operations have easy access to performance data, the learning world does not. legacy LMS’s which don’t support X-API. If so, what should their performance metrics be?