Inkling

MAY 9, 2016

At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Employee Productivity. Operational Excellence.

Metrics 100

Metrics Customer Service Services Custom 100

Inkling

MAY 23, 2016

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics 113

Metrics Customer Service Ratio Services 113

Ed App

SEPTEMBER 15, 2019

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. It consists of the usage of audio/visual content, custom-made for each employee to work at his/her own pace, which is quite different from the old-fashioned employee training programs.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

Customer Service 58

Customer Service Case Study Activities Services 58

learnWorlds

JANUARY 22, 2024

Creative entrepreneurs and business owners have affluent opportunities to sell their unique digital creations and products today. Etsy – one of the most renowned online marketplaces has emerged as a vibrant hub where artists, designers, and creators can showcase their products and connect with a global audience. Why Sell on Etsy?

Productivity 59

Productivity Product Digital Policies 59

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

TalentLMS

JANUARY 28, 2022

In the past, maintaining a good relationship with customers was simple. But the importance of building relationships with customers is as strong today as ever. Why building your relationship with customers matters. The most obvious reason to establish connections with those you serve is to promote customer loyalty.

Custom 98

Custom Customer Service Trust Sales 98

Talented Learning

MAY 14, 2020

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member. Many associations are discovering they are now behind their for-profit competitors. The Realities of 2020.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

Clark Quinn

JULY 4, 2023

After we design practice, we can develop the associated content, etc. Ideally, we can engage with clients in a productive conversation. If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target.

Metrics 203

Metrics Harassment Training Customer Service Sales 203

Litmos

DECEMBER 17, 2020

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Fortunately, extended enterprise training is a safe way to engage your current customers and reach out to new ones — even during a pandemic.

Custom 98

Custom Apple Enterprise Classes 98

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif., is the U.S.-based

Sales 82

Sales Innovation Brandon Hall Program 82

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. This scalability is particularly beneficial for large enterprises with dispersed teams, as it eliminates the need for repetitive instructor fees and reduces several other associated expenses. You can consider: 1.

Video 52

Video Diversity Training Compliance Training Guide 52

eLearningMind

JANUARY 12, 2023

The modern customer has so many good-quality products to choose from these days. But as a result, attracting and retaining customers is more demanding than ever. “Then, how am I going to engage customers? . “Then, how am I going to engage customers?” What is customer engagement?

Custom 52

Custom Strategy Authoring Tools Training 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

STRIVR

APRIL 12, 2022

Retail associates do their best to consume policies, procedures, and instructions on paper or video, but some lessons have to be learned the “hard way” — when face to face with real customers. Retail associate training doesn’t have to be this way, though. People learn differently. Other people are more hands on. Or can you?

Association 52

Association Problem Technology Help 52

KnowledgeCity

SEPTEMBER 30, 2022

How Practicing Mindfulness in the Workplace Can Ease Stress and Improve Productivity. The reverse is also true – an Oxford study from 2019 reported that happy workers were 13% more productive for their organizations. . A leader’s stress levels have a direct impact on how productive their employees are.

Productivity 98

Productivity Product Multitasking Diversity Training 98

BigTinCan

FEBRUARY 24, 2020

Elevating the customer experience. When it comes to enhancing customer experience in retail , not just any organization has the creativity — as well as the skills, strategy, and tools — to create a unique culture and establish an emotional connection that extends beyond its products. Instead, think bigger. . Lessons from Apple.

Custom 52

Custom Apple Sales Association 52

Talented Learning

JANUARY 22, 2019

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program?

Custom 100

Custom Education Program Metrics 100

BrainCert

JULY 28, 2023

For educators who want to monetize their courses on platforms like Udemy or Skillshare, payment gateways can help streamline the process while also providing detailed analytics about customers' purchasing habits. while also providing support for multiple currencies to access a larger audience.

Association Learning Management System 52

Association Learning Management System LMS Association LMS Course 52

Litmos

DECEMBER 6, 2018

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. Your company spent a lot of time and money to get your current customers. Take onboarding, for example.

Custom 53

Custom Customer Service Training Train 53

Hurix Digital

DECEMBER 5, 2023

That’s why many businesses opt for custom software development, which is the process of creating software applications that are tailored to your specific needs and preferences. Custom software development can offer many benefits for your business, such as greater efficiency, flexibility, scalability, security, and competitive advantage.

Authoring Tools 40

Authoring Tools Software Custom Business 40

Spark Your Interest

APRIL 11, 2024

Rephrase.ai – Rephrase Studio is a text-to-video generation platform that eliminates the complexity of video production, enabling you to create professional-looking videos with a digital avatar in minutes. Using data and algorithms, it can create learner profiles, segment audiences, and customize learning paths for each.

Benefits 147

Benefits Course Training Train 147

Infopro Learning

MARCH 24, 2023

With the rapid pace of technological advancements and changing consumer behaviors, workforce transformation has become essential for retail businesses to stay competitive and meet the evolving needs of their customers. They often incorporate visible messaging about career paths and training programs to attract top-performing candidates.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Ontuitive

NOVEMBER 10, 2022

According to the Association of Talent Development, an opportunity marketplace differs from a talent marketplace because its goal is to help people drive themselves toward opportunities of interest instead of relying on talent professionals to control and drive career growth. Opportunity Marketplaces. Digital Adoption Platforms.

Tools 226

Tools Adoption Adopt Digital 226

Instancy

FEBRUARY 15, 2022

Trade associations are organizations that represent the interests of their members, typically in a specific industry. Trade associations serve many functions, but the most important is to educate and create awareness among members about regulatory changes and developments. So what can trade associations do? Introduction.

Association Learning Management System 52

Association Learning Management System Association LMS Association LMS 52

Instancy

FEBRUARY 15, 2022

Trade associations are organizations that represent the interests of their members, typically in a specific industry. Trade associations serve many functions, but the most important is to educate and create awareness among members about regulatory changes and developments. Why Do You Require an LMS for Your Association?

Association Learning Management System 52

Association Learning Management System Association LMS Association LMS 52

Edume

FEBRUARY 7, 2022

Our platform is designed for businesses with a remote, deskless workforce that require continuous learning and ongoing skills training of all kinds (Health & Safety, customer service, compliance and onboarding), and immediate access to role-related information. What do existing customers say about eduMe? Daniel L.,

Custom 52

Custom Compliance Training Metrics Lesson 52

STRIVR

JULY 8, 2022

People will be called upon to resolve issues for customers or their fellow co-workers. How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

Instancy

AUGUST 9, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52

Instancy

AUGUST 4, 2023

In the current digital age, chatbots have become an integral part of customer service and interaction strategies. They are commonly found on websites and social media platforms, assisting users and providing customer support around the clock.

Productivity 52

Productivity Product eLearning Strategy Authoring Tools 52