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Connecting with Customers during Coronavirus

Litmos

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Fortunately, extended enterprise training is a safe way to engage your current customers and reach out to new ones — even during a pandemic.

Custom 98
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Simply the Best: Lenny Award Winners 2020

Litmos

The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers every day. This year, we received hundreds of submissions from our customers across many different use cases. For customers who have rolled out a partner training program to drive learning among their external audience.

SAP 98
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Alternatives to (Enter System)

eLearning 24-7

I never listen to vendors who tell me, “oh we compete against so and so, because we get a lot of their customers.” Learn Amp – Very strong system, with lots to like, metrics vastly superior (Product Review later this week – i.e. March 18th – Think Post St.Patty’s).

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Customer Education Systems – Best of Best

eLearning 24-7

I identified what I saw are the top 16 Learning Systems that play in the customer education market and used a methodology to confirm how/why they were a “group of 16” Next, I broke them into four “grid regions” – take that Grids – and created actual locations as though they would appear at those places.

System 105
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Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

Their job is to really delve into what their prospects want and need, so they can connect them with a product that solves their problems. They need to know your products and they also need to be well trained in soft skills, or rather, people skills. What is product knowledge? Product knowledge is pretty self-explanatory.

Sales 56
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Training soft skills at scale is the key to transformation success

CLO Magazine

In this article, we explore how three different organizations — Tata Tele Business Services, SAP and Kuok Group — are making the right moves. At German technology giant SAP, there’s still a big focus to upskill technical capabilities and increase digital skills among its 110,000 workers. Doug Robertson, VP, SAP Presales Academy.

Skills 95
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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Time Management.