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Connecting with Customers during Coronavirus

Litmos

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Fortunately, extended enterprise training is a safe way to engage your current customers and reach out to new ones — even during a pandemic.

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Best of the Best Customer Education 2022 Bracket

eLearning 24-7

The Best of the Best Customer Education Bracket for 2022. As previously covered in other posts, the industry has splintered into audience-focused types if you will, as in systems whose focus is employees, customer education, or a combo – employees and customers. It’s time. Skills are a key area in this example.

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Simply the Best: Lenny Award Winners 2020

Litmos

The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers every day. This year, we received hundreds of submissions from our customers across many different use cases. For customers who have rolled out a partner training program to drive learning among their external audience.

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Alternatives to (Enter System)

eLearning 24-7

I never listen to vendors who tell me, “oh we compete against so and so, because we get a lot of their customers.” Employees SAP Litmos – Similar in many ways. Employees and Customer education competitor. Employees and Customer education competitor. Overall though, a worthy consideration.

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Customer Education Systems – Best of Best

eLearning 24-7

I identified what I saw are the top 16 Learning Systems that play in the customer education market and used a methodology to confirm how/why they were a “group of 16” Next, I broke them into four “grid regions” – take that Grids – and created actual locations as though they would appear at those places.

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3 Steps to Safety Training in the “Next Normal”

Litmos

This very situation has arisen in the retail sector where businesses have put Covid safety measures in place such as limiting the number of people in a store or requiring customers to wear masks. This is more than just a customer service issue; it’s also a safety one. Step 3: Get the basics right.

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Training soft skills at scale is the key to transformation success

CLO Magazine

In this article, we explore how three different organizations — Tata Tele Business Services, SAP and Kuok Group — are making the right moves. At German technology giant SAP, there’s still a big focus to upskill technical capabilities and increase digital skills among its 110,000 workers. Doug Robertson, VP, SAP Presales Academy.

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