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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Customer Support: Providing timely solutions to enhance the customer experience and reduce churn.

Behavior 221
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The Key Components of an Effective Sales Training Program

Infopro Learning

The challenges they face are significant, and providing support is essential for their triumph. This sets sales training projects apart from other programs in Learning & Development (L&D). But what truly constitutes an outstanding sales training program that stands out in today’s competitive market? 

Sales 221
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Building Effective High-Potential Leadership Programs: Key Fundamentals to Consider

Infopro Learning

Developing effective high-potential leadership programs is essential for organizations looking to cultivate top talent and drive long-term success. A successful leadership development program can result in improved employee engagement, increased productivity, and overall organizational success.

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Performance management in tough times

CLO Magazine

The performance management system has evolved to document bad behavior to a business driver and the way performance management discussions are conducted has dramatically improved. Some organizations proclaim they have eliminated the classic performance appraisal system. Performance basics.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Workforce performance management: Transforming the dreaded performance review into a business contributor

CLO Magazine

The classic performance appraisal process has always been a much-debated system. Following a request to review to “fix” the performance management system, the head of a United Nations agency commented to us, “Our employees don’t like our performance management process, our managers hate it and our executives won’t support it.”

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Leaders need to address bad employee behavior

KnowledgeCity

Corporate leaders and managers have plenty to focus on, but negative workplace behavioral issues may be the most critical issue to address. Successfully navigating this challenge means giving leaders the support, training, and guidance they need. Disruptive behavior can negatively affect and disengage employees.