Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

MAY 5, 2022

The professionals identify the gap between potential and existing skills, customize the training infrastructure, and create learning content accordingly. Provide support services and L&D tools. Provide support services and L&D tools. Check their online content such as videos, blog posts, etc.

Case Study 221

Case Study Training Train Outsource 221

TechSmith Camtasia

APRIL 3, 2019

Organization: SoftwareONE Industry: IT Service Management Challenges: Cost, resources, updating training materials, scalability, creation, time to market, multi-language training Solution: Create and share video training content with TechSmith Camtasia and Snagit. Finally, I hope you found this case study helpful!

Case Study 73

Case Study Study SnagIt Video 73

TechSmith Camtasia

MARCH 26, 2019

Industry: IT Service Management. Each consultant has to highlight the benefits of each software they offer and answer any questions customers may have. To be effective, the training needed to meet the high standards of in-person instruction to accurately advise customers. Finally, I hope you found this case study helpful!

Case Study 61

Case Study Study SnagIt Video 61

Infopro Learning

NOVEMBER 17, 2023

Customers’ expectations have also evolved, demanding personalized services and seamless digital experiences. Servion Global Solutions anticipates that AI will be the driving force behind 95% of customer interactions by the year 2025. Training programs offer personalized learning paths for each participant in the future.

Compliance Training 221

Compliance Training Program Case Study Augmented Reality 221

Infopro Learning

OCTOBER 27, 2020

Many industry leading organizations have found that developing custom eLearning solutions has been an effective training method and can help overcome these all to common training challenges. One essential component of online learning that is often forgotten in the custom eLearning development process is to integrate social elements.

Custom eLearning Development 419

Custom eLearning Development Personal Learning Diversity Training Blended Learning 419

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188

Custom Education Authoring Tools Miro 188

Ninja Tropic

JANUARY 18, 2024

Instructional Design Services Done Right: Best Instructional Design Consulting (2023) In the world of corporate training and education, the demand for effective and efficient instructional design services is always on the rise. How do you choose the best instructional design services? But that’s when things get tricky.

Instructional Design 52

Instructional Design eLearning Consultant Consulting Instructional 52

learnWorlds

JULY 7, 2023

Let’s face it: engaging customers is no easy feat. But here’s the thing: if you want to achieve your business goals and set sail towards success , you can’t settle for customers just skimming through your carefully crafted content. You want to provide real value that leaves a lasting impact. So, how do you do it?

Custom 52

Custom Case Study Education Create 52

Fly Plugins

APRIL 22, 2024

I decided that my true passion was digital product creation, so I was determined to find a path to location and time independence by producing website content (blogs, courses, or information products). We’ve covered Kirk’s site, WP Apprentice, in one of our WP Courseware user case studies.

Resources 174

Resources Beginner Blended Learning Site 174

Brilliant Teams

SEPTEMBER 18, 2023

Why Invest in ELearning Localization Services for Global Training? This is where eLearning localization services come into play. ELearning localization services involve adapting eLearning content to meet the linguistic, cultural, and technical requirements of a specific target audience. Are you looking for eLearning Solutions?

Internationalization 59

Internationalization Diversity Training Compliance Training Global 59

Inquisiq

SEPTEMBER 29, 2021

scenario, which helped ensure the right employees were receiving the right training on the right high-tech sensors, and ultimately, providing tech support to the right customers who are using those devices. This case study was highlighted in a recent webinar on the value of connecting your LMS with your other core business systems.

Case Study 52

Case Study Integrate Services Companies 52

Infopro Learning

MARCH 19, 2021

An organization in the banking and financial services industry was recently integrating new AI-powered technology into their business processes. Employees in frontline leadership roles work closely with both employees and customers. Read the case study, Leadership Training for New Leaders.

Leadership 418

Leadership Quality Blended Learning Develop 418

Infopro Learning

JANUARY 5, 2022

New employee onboarding programs focus on familiarizing new hires with the company’s products, services, culture, and policies. For instance, organizations must use custom simulations to promote communication between seasoned employees and new hires. Personalization At the Forefront.

Case Study 221

Case Study Simulations Culture Program 221

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It can create content for interactive elements, such as simulations, scenarios, and case studies, that prompt learners to apply their knowledge and skills in real-world contexts.

Roles 221

Roles Case Study Simulations Virtual World 221

Lambda Solutions

JULY 5, 2023

In this blog post, we will explore the key stages of LMS implementation and provide insights into each phase's objectives and considerations. Request proposals from selected vendors to compare features, pricing, and support services. Customize the platform's settings, permissions, and branding.

LMS 130

LMS RFP Case Study Guide 130

Infopro Learning

JUNE 30, 2021

For many enterprise organizations, outsourcing performance improvement plans with a performance consulting provider can help improve productivity and increase business agility—Infopro Learning has over 20 years of experience developing customized learning solutions that produce impactful business benefits. Solution Highlights.

Performance Support 282

Performance Support Performance Program Case Study 282

CourseArc

JUNE 15, 2022

CourseArc offers a la carte professional services , including custom development to minimize time to value, migration services, knowledge transfer, LMS support and other custom requests. Organizations should also not hesitate to call in experts when help is required. Want to learn more about CourseArc?

Adoption 246

Adoption Adopt Technology Case Study 246

Jay Cross

JUNE 2, 2013

The brand managers and UI designers at Google, Yahoo, Facebook, and other consumer web services need to learn this lesson. Don’t confuse the customer. I have blogged for more than a dozen years. No change for change’s sake. We don’t want New Coke.

Case Study 64

Case Study Study Yahoo Social Networks 64

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

Customer Service 58

Customer Service Case Study Activities Services 58

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

E-Learning Provocateur

MAY 24, 2011

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. 7 Australian Social Media Examples & Case Studies. The Corporate Blogging Book. HubSpot Blog. • {grow}. .

Social Media 166

Social Media Case Study Media Social 166

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. The next step in the onboarding process focused on familiarizing new hires with the organization’s products and services and the software they would use to complete day-to-day tasks. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

Wahoo Learning

MARCH 16, 2023

B2B companies that invest in customer training programs have 24% higher profit margins than those that don’t. This shows that customer training is not just a nice-to-have, but a critical element in driving business success. What is Customer Training? According to a report by Training Industry, Inc.,

Custom 52

Custom Training Train Learning Objects 52

Talented Learning

SEPTEMBER 25, 2018

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. Great question.

Custom 77

Custom Education Blogging Association Learning Management System 77

Hurix Digital

JUNE 1, 2023

Consequently, the competition in the market is immense, and each business is struggling to engage and retain customers. Positive customer engagement not only provides a competitive edge to a business but also allows it to increase its sales through repeat purchases and recommendations. Table of Contents: What is Customer Engagement?

Gamification 52

Gamification Custom Content Case Study 52

Docebo

SEPTEMBER 26, 2018

We have given birth to a new service model, setting a disruptive approach. It also uses the Docebo learning platform to track learner progress with data analytics and custom reports to identify what content is most effective and target skills gaps to eliminate deficiencies. DOWNLOAD THE CASE STUDY!

Docebo 114

Docebo Case Study White Label Content 114

TalentLMS

MAY 11, 2023

Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. For example, role-playing exercises, case studies, and interactive workshops can be highly effective in helping salespeople develop their skills.

Skills 98

Skills Authoring Tools Metrics Tips 98

InSync Training

JUNE 12, 2023

Fortune 100 Communications and Information Technology Company-2009 - present The Challenge When the Fortune 100 Communications & Information Technology pioneer began searching for world-class virtual training facilitation services, they turned to InSync Training.

Virtual World 233

Virtual World Search Classes Communication 233

PDG

MAY 11, 2023

Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales.

System 52

System Case Study Compliance Training Training 52

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Kitaboo

JANUARY 22, 2024

Case Studies: Successful Audiobook Campaigns KITABOO Blinkist Audible.com Chirp V. This customization caters to different reading speeds and preferences, ensuring a comfortable and enjoyable experience. Creating and Distributing Your Audiobook Creation of Audiobooks Distribution of Audiobooks III. Which is Better for Learning?

Case Study 59

Case Study Authoring Tools eBook Audio 59

Folio3

JUNE 11, 2023

Executive Summary: Use Cases For Custom eLearning development has become increasingly popular as businesses want to give their employees and learners individualized and useful learning experiences. Organizations can produce interesting and pertinent learning materials by utilizing custom eLearning creation.

Custom eLearning Development 52

Custom eLearning Development Compliance Training Custom eLearning Strategy 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 246

LMS Organization Case Study Learning Management System 246