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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. High customer retention rates.

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Outsourcing Custom E-Learning Development To Maximize ROI

Cognigix

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. A custom eLearning program is designed to meet the specific training needs of an organization, increase relevance and engagement in the training resulting in better learning outcomes.

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Top Custom eLearning Trends 2021 that you Must Know

Infopro Learning

Training can successfully help remote teams in mastering new skills and boosting workforce productivity. In addition, there is an increasing comprehension of how custom eLearning development is significant to corporate training. Today, soft skills are equally important as hard skills. Adaptive Learning.

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Experiential Learning: Catering to varied custom eLearning needs

Infopro Learning

These challenges can be solved with online learning solutions that use custom content to engage learners. There are also more risks involved when employees practice certain skills on the job. Simulations are custom elearning solutions that provide a personalized experience for each individual learner. Easy development process.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

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5 Tips for Custom eLearning Content Development Companies

Infopro Learning

The pandemic of 2019 and massive digital disruption made employees continuously update their knowledge and skills. Constant market expansion, the emergence of new technologies, and new skill demands are some other catalysts. A good eLearning program is engaging, visually immersive, and customized to meet the needs of the learners.

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How to Practice Mindful Communication at Work

ej4 eLearning

Mindfulness is a popular practice in yoga and meditation but it also applies in the workplace, specifically with mindful communication. Develop empathy for your coworkers, customers, and suppliers. Think about being more present and multitasking less. Be more thoughtful about the tone you use.