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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

Software Demo Tips: What Works? Ask an LMS Selection Consultant

Talented Learning

We actually earn our living by providing comprehensive learning software selection services. Breadth and depth of technical and services capabilities. 18 Winning LMS Software Demo Tips. One vendor I know creates a briefing file with images and bios of expected attendees.

How to Make Automated Sales Demos Work for You

Cloudshare

Sales demos are a vital step in the marketing process. Nowhere else does a seller have the opportunity to speak with a customer personally and take an individual approach to the sale. But what if you could automate product demos to make your job easier? Faster service.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

4 Proven Steps To Make High-Quality Product Demo Videos

TechSmith Camtasia

Demo videos are a compelling way to communicate your product’s value to prospective customers. Product demos are one of the four most common types of video , so knowing how to create this type of instructional video is a relevant skill to learn.

How To Create A Product Demo Video Strategy That Drives Results

TechSmith Camtasia

Compelling product demo videos are powerful sales tools. A great demo video shares the value of your offering, shows how it solves a problem, and convinces viewers why they cannot live without it. At TechSmith, we’ve made a lot of demo videos and helped a lot of people make their own.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

LMS Demos: The difference maker

eLearning 24-7

I mention this because this is a perfect example of how a simple demo can fail. Demo for me and you. There are a few ways to be successful in a demo and lots of ways to fail. As such, I’ll cover some of the basics from the vendor perspective (what they should do) and from the buyer perspective (what you should require of them, prior to, during and post demo). You see the demo. ” What Should They (Vendor do) Demo. Can I create my own filters?

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I created our help videos.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

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How to Identify the Best eBook Conversion Services

Kitaboo

But since educational publishers have loads of content to convert into an eBook, they may not have the time to identify the best eBook conversion service which will give them a compelling eBook. Creating an eBook has been made easy with the use of software tools and packages. Companies that offer eBook conversion services also usually offer eBook creation and distribution services. B) What the eBook Conversion Service Company Offers: 1. REQUEST DEMO READ MORE.

The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs? Creating a Home for Learning.

How Self Service Reporting Improves Member Enrollments

EthosCE

For CME directors self-service reporting is much more than a convenience feature: it’s an integral component of a modern, scalable CME management model. How Self Service Reporting Helps Boost Member Enrollment. Data-driven marketing can help create sustainable program growth.

Tell Me a Story: 6 Tips to Create an Effective eLearning Experience

eLearning Brothers

In this session we discussed six tips to create a strong story that catches your learners’ attention, produces an emotional connection, and helps to facilitate behavior change. Visit our Custom Solutions page or call or email our team to see what they can create for you.

How to Improve Customer Retention with Training

LearnUpon

All businesses experience losing customers. Customer attrition happens for many reasons. How can you improve customer retention? If your business is focusing on customer retention, we’ll explain in this post how you can find problem points in your customer’s journey.

Build a Stronger Brand With Customer Training

LearnUpon

One that connects with your customers and props up your brand. An increasingly popular strategy businesses are adopting is customer training. Achieved by providing your customers with training that helps them use your product or service better.

8 Tips To Customize Curated Content For eLearning

eFront

In this article, I’ll share 8 tips to customize curated content for eLearning. How To Customize Curated Content For eLearning. Before you can customize curated content , it’s a good idea to evaluate the online resources you have and set your priorities.

How to create effective online training courses on a budget

Your Training Edge

Thus, it becomes very crucial for any online training service provider to develop strategies to develop appealing eLearning courses quickly and cost effectively. As an eLearning service provider, you might have a lot of valuable assets which may seem to be obsolete or irrelevant.

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Creating Audience-Specific Views in Moodle (AKA Moodle Multitenancy)

eThink Education

Assigning Custom Roles and Permission Overrides. That’s where some custom system roles, hidden categories, and permission overrides come into play. Usually we map something like department or a custom field, like region, to automatically assign users to a specific cohort.

Setting up a Branded Portal for Customer Training

LearnUpon

Have a great product or service that you know adds value, but sometimes you feel that your customers are not getting the best out of it? Do you think your customer onboarding process could be more efficient? You need a customer training portal! Create a new sub-portal.

Five Ways A Custom eLearning Solution Can Improve Your Corporate Training ROI

Obsidian Learning

While custom eLearning can have a higher initial cost, it can be well worth it given the advantages providing unique content can offer. Here, we will review some strategies to boost your corporate training ROI by employing custom eLearning solutions. Create high-impact learning.

How to Set up a Customer Training Program

LearnUpon

Providing a c ustomer training program with a Learning Management System is a great way to educate your customers and improve their experience of your product or service. This boosts your customer retention rate and increases revenue. Training your customers is simple.

Want to learn how to create online courses in an LMS? We tell you how

Paradiso

At Paradiso Solutions, we can give you some ideas on how to create online courses that won’t just represent a single learning process for users but will keep them coming back for more. How to create an online course in Paradiso LMS.

Using Artificial Intelligence in a Captivate Project

Adobe Captivate

On a recent project, we needed to develop a customer service eLearning course that could act as a live customer, i.e. accept natural language statements, process them, and respond accordingly. Customizing feedback for each step of the conversation.

How to Create Interactive Content for Sales Enablement

Kitaboo

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Content created for conversion and closing phases of the sales funnel is sales enablement content while that created to reach potential customers and initiate conversations is content for marketing. Create a Storyboard.

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How to Create and Sell Online Courses in 10 Steps

LearnDash

You can spend a lot of time researching the online learning market without settling on a course idea, but you can’t create anything until you know your topic. No course is universally appealing to everyone, and even if a large audience might potentially be interested in your course, you’ll have more success if you deliver a tailored message to a specific audience rather than creating a “one size fits all” course. If you want to make money selling online courses, follow these steps.

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What is Customer Training and Why You Should be Doing it

LearnUpon

But what about customer training? Why provide training for your customers? In this post, we answer all of your customer training questions. What is a customer training program? Customer training is a branch of eLearning called the extended enterprise.

Creating Synchronized Media Events with Lectora Inspire

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Video Demos & Tutorials. Customer Support. Creating Synchronized Media Events with Lectora Inspire. Lectora Mobile. --> Custom Development Services. Live Demos. Video Demos and Tutorials. Privacy Policy | Terms of Service Forum. Logins. Lectora Online - USA. Lectora Online - EU. ReviewLink. CourseMill LMS. Community Forum. Products.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Video Demos & Tutorials. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. Live Demos. Forum.

The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Video Demos & Tutorials. Customer Support. The Simplest Way to Create e-Learning Content for the iPad. Using Lectora and CourseMill to Create an Easy Access iPad Course.

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Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder

LifterLMS

Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. And then after that, created and released my course on Udemy.

The talent behind TalentLMS – A chat with our Customer Support Assistant

TalentLMS

Who are those mysterious elves that helped create your favorite Cloud-based LMS platform? Today, we’re talking to Maria Logotheti, our Customer Support Assistant and all around nice gal. What TalentLMS features do you think are most important in attracting new customers?

How To Create Successful Video Training Content (A Case Study)

TechSmith Camtasia

Industry: IT Service Management. Solution: Create and share video training content with TechSmith Camtasia and Snagit. But how did SoftwareONE become so successful at creating corporate training videos? Ready to start creating your own video training content?