Matrix

OCTOBER 5, 2022

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?

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Blended Learning Custom Benefits Create 73

BrainCert

DECEMBER 12, 2022

In this article, we will provide a step-by-step guide on how to create an effective and engaging eLearning curriculum. Step 1: Analyze Learner Needs Creating an effective eLearning curriculum requires careful consideration of the learners’ needs.

Developing eLearning 59

Developing eLearning eLearning Strategy Blended Learning Develop 59

TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions. Real-life example.

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IT Training Department Blog

NOVEMBER 2, 2023

Most company technology requires training but not necessarily custom training. When training is needed and the technology or process is custom then custom training is also needed. We understand that not all technologies require custom training. Otherwise, all the investment from the IT department is just wasted resources.

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Social Networks Technology Companies Custom 111

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed. Final Note.

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learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

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Custom eLearning Development Custom Education Program 131

Lambda Solutions

JULY 5, 2023

Moodle Cloud, a cloud-based learning management system, provides a powerful platform for educators and trainers to create, manage, and deliver online courses. In this blog post, we will explore the key steps and features of Moodle Cloud to help you maximize its potential and create a successful online learning experience.

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Moodle Online Learning Guide Effectiveness 130

Kitaboo

JUNE 6, 2022

You’d like to buy some of your courses from off-the-shelf content providers, but you may like to create custom courses in-house for certain topics. Just creating HTML5 interactivities won’t do. Then again, SCORM content is highly adaptive which means you can customize the instruction to the organizational or individual needs.

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Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

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Custom Metrics Adoption Adopt 52

eLearningMind

FEBRUARY 10, 2023

You’ll learn why eLearning relies on video-based learning strategies. And we’ll explain how an effective video eLearning strategy supported the global expansion of an educational brand. Often, the success of corporate learning experiences lies in the power of video-based microlearning.

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eLearning Strategy Harassment Training Compliance Training Video 98

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training 10 Examples of Corporate L&D Programs & Strategies (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin A strong learning and development (L&D) strategy is the key to a happy, motivated workforce. What Is a Learning and Development Strategy?

Examples 52

Examples Strategy Program IBM 52

EI Design

OCTOBER 15, 2019

The last 5 years have seen dramatic shifts in the way eLearning strategies are transforming learning and impacting employee performance. In this article, I outline how appropriate eLearning strategies can help L&D teams offer highly customized training that can keep pace with dynamic business demands. Scalability.

eLearning Strategy 40

eLearning Strategy Compliance Training Diversity Training Strategy 40

TechSmith Camtasia

SEPTEMBER 9, 2019

Part of our IT strategy is to first try to use the tools included in our operating system,” said Vanessa Dinn, IT project manager at DFCU Financial. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. But the results always looked choppy and unprofessional. Learn More. The Results.

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Quality SnagIt Custom TechSmith 75

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business.

Program 52

Program Compliance Training Effectiveness Create 52

Maestro

DECEMBER 15, 2022

From evolving tech to new strategies for reaching dispersed learners, let’s take a closer look at five current trends in training and development. There should also be a strong internal knowledge base in place so that learners can always access the information they need and explore the learning paths that interest them.

Blended Learning 52

Blended Learning Compliance Training Trends Create 52

Xyleme

SEPTEMBER 11, 2023

Embracing Intelligent Content Strategy: Taking a Crawl, Walk, Run Approach One of the challenges that content teams face is keeping up with the pace of intelligent content development. To overcome these challenges, organizations should take a crawl, walk, run approach to embrace intelligent content strategy.

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LCMS Xyleme Portal Customer Service 52

learnWorlds

JULY 31, 2023

This is particularly beneficial for anyone doing a people-oriented job, like customer support, sales, medical professionals , HR, and employees in managerial or supervising positions. So let us give you some more concrete examples of how you can integrate collaborative learning into your corporate training strategy. You get the idea!

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Collaborative Learning Activities Collaboration Teams 52

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Here are some tips on creating robust employee training videos and choosing the right software to enhance employee development. Consider scalability and customization options to accommodate future growth.

Video 52

Video Diversity Training Compliance Training Guide 52

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. Why use onboarding software? #2. Onboarding partners. #4.

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WhatFix

FEBRUARY 23, 2023

Examples) How to Create Effective Job Aids (+Examples, Tips) How to Create Policy & Procedure Manuals (+Free Template) 6 Must-Have Elements of Handover Documentation Efficient handover documentation always has to contain these elements (or a similar variation of them): 1. the project outline or strategy.

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Templates Help Create Case Study 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. It is the first point of contact that handles customer queries, IT issues, or service-related problems. These tickets serve as records of customer issues and their status. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

EI Design

AUGUST 19, 2020

Organizations need to create a digital workplace that can easily move from 100% in office to 100% working remotely. Depending on the budget and time frame for conversion, you can pick from Rapid development to Semi-custom or high-end fully custom designs. This can be used to support Formal training and keep the costs down.

Trends 75

Trends Blended Learning Compliance Training eLearning Strategy 75

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Cloudshare

JANUARY 4, 2021

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. When implemented intelligently, customer education programs can help with improving many of the key metrics that organizations put on their roadmap.

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Custom Education Atlassian Apple 52

Cinecraft

OCTOBER 8, 2020

Are you trying to decide which modalities or delivery methods to use in your blended learning strategy? Blended learning is flexible, allowing the designer to revise and customize all or parts of the training as needed. Hear, Empathize, Apologize, Take Action) to handle customer complaints. Modality Ideas For Blended Learning.

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Blended Learning Blended Learning Strategy eLearning Strategy 40

Absorb LMS

JULY 25, 2019

Their strategy includes a measured approach to educating employees on the purpose of the change after discovering that less than half of their workforce understood the reason for it. Learning and LMS technology can drive employee engagement and create transparency for the entire workforce. Knowledge-based test scores.

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LMS Change Management Metrics 185

LearnUpon

MARCH 8, 2019

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them? The answer: customer education. What is customer education?

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Guide Custom Education Business 67

EI Design

SEPTEMBER 10, 2019

It enables organizations to mine their existing knowledge bank and ensure that selected, curated content can equip their learners with right information. In this article, I share pointers on what is Content Curation and what benefits it can provide to your corporate training strategy.

Corporate eLearning 40

Corporate eLearning eLearning Strategy Strategy Content 40

learnWorlds

JANUARY 22, 2024

1 LearnWorlds LearnWorlds is an all-in-one platform with robust AI-powered capabilities that help you create, market, and sell online courses. It also supports the functionality to track conversions, create your membership site , and offer coaching programs. out of 5 based on Capterra’s user reviews. Let’s dive in! #1

Authoring Tools 59

Authoring Tools Platform Digital Productivity 59

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

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Compliance Training Customer Service Mobile Learning Services 64

TalentLMS

APRIL 21, 2023

In this blog post, we’ll discuss how using AI in training programs can improve the learner experience and ways you can use it in your training strategy. Here are a couple of ways artificial intelligence is improving life at work: Customer support: AI-powered chatbots can schedule meetings, manage emails, and handle customer support.

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Benefits Training Train Performance Support 98

Plume - e-learning & learning management systems

OCTOBER 1, 2020

A learning management system is the cross between a customer relationship management (CRM) and a content management system (CMS); allowing you to deliver learning materials to your users through your own remotely accessible system. Should I go off the shelf? A login page. Email / notification automation.

Diversity Training 52

Diversity Training Association Learning Management System LMS Association LMS 52

Appsembler

JANUARY 7, 2024

Key Takeaways Comprehensive Course Management: Ensure the LMS offers intuitive tools for creating, organizing, and updating courses, including multimedia integration and structured learning paths. Customization and Branding The impact of customization and branding in an LMS like the Appsembler dashboard can’t be overstated.

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LMS Free Diversity Training Metrics 104

Schoox

DECEMBER 15, 2023

These learners could be third-party resellers of your products, employees at a partner company, or customers. Customers: If you provide a product or service that requires guidance, it’s essential to deliver that training in a way that’s easy to access and understand.

Enterprise 52

Enterprise Diversity Training Benefits Association Learning Management System 52

Kitaboo

DECEMBER 19, 2023

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. 94% of tech industry executives view innovation partnerships as a go-to business growth strategy in the world of technology.

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Cornerstone Business eBook Expertise 52