Remove Create Remove Custom Remove Search Remove Services

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

LMS: The Vendor Search

Your Training Edge

Use the list you created from the business analysis in order to construct a list of features and be sure to ask the vendor representative about their ability to provide what your organization needs. While you are looking at potential vendors, be sure to create an internal search committee.

vendor 164

Video Search: Quick Tools for Making Your Videos & Video Libraries Searchable and SEO-Friendly

3Play Media

In this day and age, people are used to being able to search for something and find exactly what they are looking for almost instantaneously. However, video content is oftentimes invisible to search engines. That’s where video search comes in. What Is Video Search?

Why Customer Service is Just as Important as Software in the SaaS Business Model

Overnite Software

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. A company can provide amazing software, but if customer service is lacking, potential clients should look elsewhere.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Customer Service Run Amok.

Custom 203

Social Media: Searching for Work on LinkedIn

The Logical Blog by IconLogic

And recruiters are actively searching on LinkedIn for the best candidates. I'll use mine as an example:   I created a custom URL for myself, as shown in the lower left corner of the image above (and there's a close-up below).

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

Digitization Requires Soul-Searching for L&D

CLO Magazine

To compete in today’s economy, companies should consider breaking functional groups into smaller teams, customer-centric learning and time-to-market, the report said. If the new year promises anything, it’s that the behavior of current companies just won’t cut it.

How To Quickly Create Documentation Without Compromising Quality (Customer Story)

TechSmith Camtasia

While Vanessa was struggling to create high-quality images for the DFCU Financial IT knowledgebase, tellers at branches across the state were also struggling with the limitations of the built-in tools. In her search, Vanessa came across Snagit by TechSmith. At a glance.

Want the Best Customer Service Training? Modify it for Modern Customers

Unboxed

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service training, you must modernize it to meet the needs of the modern customer. Who Is the Modern Customer? The Best Customer Service Training Increases Revenue.

The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. You get an adaptable product that meets your business needs without the pain and expense of a customization.

LMS 151

How to Identify the Best eBook Conversion Services

Kitaboo

But since educational publishers have loads of content to convert into an eBook, they may not have the time to identify the best eBook conversion service which will give them a compelling eBook. Creating an eBook has been made easy with the use of software tools and packages. Companies that offer eBook conversion services also usually offer eBook creation and distribution services. B) What the eBook Conversion Service Company Offers: 1.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

How to write a great RFP for your eLearning Platform search

Academy of Mine

Create a comprehensive list of required features you can easily compare across all potential platforms. Before diving into creating your RFP, we recommend taking a looking at a few different examples of RFP templates, such as can be found here , here , and here.

RFP 89

How to Select the Right eLearning Authoring Tools and Services

Hurix Digital

What the price includes: Search the market and you will find multiple authoring tools with similar features but with varying prices. Additional services, if any. You may also ask for custom features to meet your unique requirements and how much they would cost.

The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs? Creating a Home for Learning.

What to Look for When Searching for the Right CME Technology

EthosCE

Will my members suffer a loss of personalized customer service via emails, learner feedback responses, educational interventions, and other touchpoints when registration numbers reach a higher threshold? Create, delete, or suspend users. Create powerful content effortlessly.

3 Steps for Finding the Best E-Learning Service Provider

Frooxl

Choosing a service provider can be daunting. With many services, you can turn to Yelp or Angie’s List, and peruse a few dozen reviews. When choosing an e-Learning service provider, however, it’s not quite as easy.

10 Search Engine Marketing Basics You Have to Master

DigitalChalk eLearning

Search engine marketing is a little like chess. In this post, I’ll be covering 10 search engine marketing (SEM) basics that you’ll need to master in order to succeed as a digital marketer. Spend Plenty of Time Creating Your Ads.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

FindAnLMS – The New Learning System Search Platform from Craig Weiss

eLearning 24-7

A new type of search, find, assess, engage platform where buyers and all types of learning system providers can connect. Simply it is a way to search, assess and compare learning systems in a platform that mimics, well, a learning system, specifically LMS. . September 6th, 2018.

Search Engine Optimization (SEO) Can Help Your Online Course

DigitalChalk eLearning

Search Engine Optimization (SEO) refers to designing your website so that it appears in the non-paid, “organic” section of search results when people search key phrases on sites like Google, Yahoo, and Bing.

How Video Accessibility Improves UX and SEO

3Play Media

User experience (UX) is described as a person’s emotions when using a particular product, system or service. Google’s and other search engines’ task is to organize the web’s boundless information, ideally in a way that makes utilization simple for search engine users.

Video 77

Musing on Google’s Power Searching Course and marketing

Jay Cross

Today I completed Google’s Power Searching Course. Do I know any more about search than I did ten days ago? You can narrow a search by date. Previously I approached Google searches much like looking something up in an encyclopedia or dictionary.

WorkSearch: A New Concept In Hiring & Job Search Is Born

Janet Clarey

How To Get The Most Out Of Your Job Search & Hiring Process: Like so many things throughout our collective history, necessity (or frustration) spawns invention. As my business has grown over the years, many times I have had the unpleasant task of searching and vetting potential employees. in addition to the recruiting services that I’ve tried. . I am also determined that WorkSearch be regarded as a trustworthy service.

The Need for Employees Refresher Training

Your Training Edge

The impression is that training is done to ensure that the customer is feel-good of the services provided. Workplace refresher training leads to improved customer services and increased employee satisfaction. Customer Servicing.

Content as a Service

Xyleme

As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. It takes months to create big monolithic eLearning courses that we lose control of once we ship to an LMS. Help is on the way – and that help is Content as a Service (CaaS). Updates can be made as problems are discovered, creating a continuous and nimble improvement cycle.

Top 10 Tips for Creating Engaging eLearning

eLamb

If you are thinking about developing custom eLearning courses, these top 10 tips for creating engaging eLearning are worth considering. If you want to create a proper story around the content, then feel free to do so…it may just be a bit time consuming though.

How to Improve Your Customer Support with an LMS

LearnUpon

Great customer support is an essential resource every growing business wants to provide. However, with high customer expectations and an increasing demand for resources, it’s difficult to achieve. And that’s where customer training comes in. Track your customer training success.

Learning Audiences Are Not Created Equal: Employees vs. Extended Enterprise

Talented Learning

This includes customers, channel partners, contract workers and others who need product knowledge and skills. In contrast, customers and channel partners voluntarily participate in training. Join our upcoming LIVE webinar: Custom Learning Experiences: When No LMS Will Do.

SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?

mysimpleshow

Before you enter into the pipeline and manage the flow, you have to decide how to choose a tutoring business service, and look for its pros and cons. As online tutor, you can leverage the video format and create video lectures and other explainer videos. What are you really good at?

The Ultimate Guide to Creating an Online Course in 2018

learnWorlds

Therefore, creating and selling courses online can be quite profitable with many professionals achieving 6- and 7-figure incomes. – How can I create a profitable course? Well, we created this massive guide to answer all those questions for you. Health and related services.

Guide 107

SaaS or Custom? The Pros and Cons of a Custom Learning Management System

KnowledgeAnywhere

In your search for an online training platform, you will have to make a significant choice early on: SaaS, or Custom? SaaS, short for Software as a Service, has become a buzzword across industries in recent years. The monthly subscription cost of SaaS solutions tends to be lower than the initial fee and ongoing maintenance costs of a customized LMS solution and is typically billed on user-tier basis—meaning you only have to pay for what you use.

Custom eLearning Development: 4 Tips to Deliver Compelling and Engaging Content

Obsidian Learning

In all seriousness, any conscientious designer who creates training or learning assets designed to influence human behavior or elicit change perpetually seeks the ways and means to make the content more compelling and more engaging. Acknowledge or Create Complexity? Create Cliffhangers?