E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around? What an opportunity to win new customers! Active tweeting.

Twitter 198

Twitter Scanning Social Networks Business 198

Tony Karrer

DECEMBER 14, 2010

I was also struggling for clients who needed very simple learning tracking but with some customizations. And the system itself is growing with sites like Social Media Informer. Social Learning Tools Should Not be Separate from Enterprise 2.0 Marketplace LMS solutions don’t quite fit. Neither do more complex solutions.

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Jane Hart

SEPTEMBER 21, 2011

It begins by showing how social media has destabilized countries, but then goes on to show how it is now affecting organisations. We have entered the age of empowered individuals, who use potent new technologies and harness social media to organize themselves. “This social might is now moving toward your company. ” [link].

Social Learning 200

Social Learning Social Resources Social Media 200

Learning Visions

MARCH 30, 2011

Enterprise 2.0 Social Learning Community (Jane’s started a new community a few weeks ag0) – to talk about importance of social media for learning. Measure it – employee engagement, customer satisfaction, etc. Also changes in management. kinds of things – inverting the traditional management pyramid.

eLearning Guild 208

eLearning Guild Social Learning Social Metrics 208

E-Learning Provocateur

JULY 6, 2009

What if your customers advertised for you? This approach differs from traditional product flog marketing because it focuses on creating “fans&# , not customers. Kate described a similar approach in her session How was new media a game-changer in the 2008 US elections? Juicing the orange. A fan has a vested interest.

Social Networks 100

Social Networks Social Network Network Social 100

E-Learning Provocateur

JULY 7, 2008

Consider the following possibilities for customers : A virtual island where visitors can come to learn about your products and services. Second Life’s media is so rich, users chew through the data – making it technically challenging and potentially expensive. Tags: enterprise 2.0 Another problem is bandwidth.

Second Life 100

Second Life Linden Virtual World Enterprise 2.0 100

Clive on Learning

DECEMBER 22, 2010

Pecha Kucha is a performance art Online learning is more efficient than face to face training – discuss Survey on the use of media elements in e-learning June The triumph of the airheads (review) Chief Job Title Creation Officer How people really watch television The Big Question: What tools should we learn?

Case Study 65

Case Study Big Question iPad Enterprise 2.0 65

eLearning Learning Posts

NOVEMBER 2, 2010

Having said that, social media has its dark sides , too. It’s an intriguing read, with several interesting case studies from organisations that are using social media to advance their business goals. Switch for social media , October 20, 2010 I read the book Switch some time ago. Sumeet Moghe, 2009. Just amazing!

Compliance Training 111

Compliance Training eLearning Strategy Custom eLearning Development Corporate eLearning 111

eLearning Learning Posts

JANUARY 3, 2011

Social Learning Strategies Checklist - Social Enterprise Blog , January 11, 2010. Four roles for social media in workplace learning - Clive on Learning , September 28, 2010. The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010. Culture Change or Enterprise 2.0 Social Media (1064).

Blended Learning 105

Blended Learning Instructional Design Corporate eLearning eLearning Strategy 105

Tony Karrer

MARCH 16, 2009

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 redeploying training staff as mentors, coaches, and facilitators who work on improving core business processes, strengthening relationships with customers, and cutting costs.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Tony Karrer

APRIL 15, 2009

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. I dont believe that social media is a strategy.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

eLearning Learning Posts

DECEMBER 1, 2010

Mark’s focus is to look at social media tools, their impact on an organisation’s culture. When Tim Orielly coined the term Web 2.0, The catch is that you can use social media and Web 2.0. Different topics flair up in popularity (such as web 2.0 and now social media) and then fade. My conclusion?

eLearning Strategy 85

eLearning Strategy Simulations Corporate eLearning eLearning Consultant 85

Tony Karrer

FEBRUARY 22, 2011

In the Business of Learning , I asked: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers? Rypple gives users the ability to create custom badges and, more importantly, define what they mean.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Jay Cross

NOVEMBER 15, 2009

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 Want to see the best in Enterprise 2.0 is more than a buzzword. Learn how it is transforming collaboration from the man who coined the term.

KM 38

KM Social Networks Authoring Tools Case Study 38

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter? Find out how.

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

Jay Cross

JULY 31, 2012

If there is one topic out there in the field of Social Business that has been bugging me for a long while, as perhaps one of my strongest pet peeves ever, way even before we first started using the concepts of Social Business and Enterprise 2.0, Rich insights into the state of social media today ROSS DAWSON | TUESDAY, JULY 3, 2012.

Google Docs 51

Google Docs Doc Social Networks PKM 51

Mark Oehlert

JULY 20, 2007

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. Today Im invoking themost powerful inflection point I can for Socialtext.

SocialText 32

SocialText Wiki Social Bookmarking Job 32

E-Learning Provocateur

OCTOBER 18, 2011

It’s alive and well in modern corporations, perhaps most conspicuously in relation to social media. Many executives still don’t “get” social media. Unfortunately this kind of thinking has not been lost in annals of history. No wonder they think it’s crap! But don’t let them off the hook that easily.

Social Media 161

Social Media Media Social Propaganda 161

eLearning Learning Posts

MARCH 16, 2010

Packrati.us = Twitter + Delicious - Social Media in Learning , March 9, 2010 This site provides a useful and very simple bookmarking service for Twitter. 0160; My list now contains examples of its use for both formal social learning as well as for enterprise sharing and collaboration. Customers are demanding more online delivery.

Blended Learning 43

Blended Learning Compliance Training Authoring Tools Instructional Design 43

E-Learning Provocateur

OCTOBER 18, 2011

It’s alive and well in modern corporations, perhaps most conspicuously in relation to social media. Many executives still don’t “get” social media. Unfortunately this kind of thinking has not been lost in annals of history. No wonder they think it’s crap! But don’t let them off the hook that easily.

Social Media 100

Social Media Media Social Propaganda 100

Jay Cross

MARCH 2, 2012

Social media has taken hold in customer relations, marketing communications, limited social networking, and niche silos. The corporate learning function is only now sticking its toe in the enterprise 2.0 Facebook-itus. Social business is a recent phenomenon.

Social Networks 61

Social Networks Social Business Wiki 61

Jay Cross's Informal Learning

NOVEMBER 2, 2010

In an article titled Taking the Social Media Plunge: Learning to Let Go , Andy McAfee explores the reluctance of traditional organizations to embrace social media (and informal learning). Many organizations appear scared to death of Enterprise 2.0. Andy McAfee last year at DevLearn in San Jose.

Enterprise 2.0 50

Enterprise 2.0 Harassment Training Firewalls Sun 50

Tony Karrer

SEPTEMBER 10, 2009

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 Tony, One point that is missing from the cost analysis is consideration of the scope of the customer interaction process. If you are interested in designing a learning experience, then no one metric fits.

Blended Learning 123

Blended Learning Cost Technology Corporate eLearning 123

eLearning Learning Posts

JUNE 9, 2010

The Holy Trinity: Leadership Framework, Learning 2.0 & Enterprise 2.0 - trainingwreck , May 8, 2010 I find myself in the center of an intellectual tempest. Social Media in Learning , May 4, 2010 The Learning Management System has been with us for just 10 years or. Social media: It’s not about the technology! -

eLearning Strategy 89

eLearning Strategy Corporate eLearning Authoring Tools eLearning 89

Jay Cross

MAY 26, 2015

It goes by many names, from Enterprise 2.0 Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”* to Radical Management or simply Going Paperless.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Jay Cross

DECEMBER 28, 2012

New Ways of Visualizing the Customer Journey Map. 7 reasons why Facebook is front runner in social media learning DONALD CLARK PLAN B | WEDNESDAY, JANUARY 18, 2012. Creating a Return on Investment (ROI) calculation for Enterprise 2.0 and internal social media ROSS DAWSON | THURSDAY, SEPTEMBER 6, 2012.

Social Networks 70

Social Networks Doc Social Media Theory 70

Jay Cross

JULY 2, 2012

Social Media: An Interview STEPHEN DOWNES: HALF AN HOUR | THURSDAY, FEBRUARY 23, 2012. 10 things to remember about social learning (and the use of social media for learning) JANE HART | FRIDAY, MARCH 23, 2012. Everything You Need to Know About Social Business and Enterprise 2.0 This unpacks.

Doc 60

Doc Enterprise 2.0 Social Media Yammer 60

Jay Cross

JUNE 28, 2011

A workscape is a platform where knowledge workers collaborate, solve problems, converse, share ideas, brainstorm, learn, relate to others, talk, explain, communicate, conceptualize, tell stories, help one another, teach, serve customers, keep up to date, meet one another, forge partnerships, build communities, and distribute information.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

E-Learning Provocateur

JULY 18, 2011

Few of us are aware you can “customize&# whom you share your updates with, but selecting individuals one by one is hardly user friendly – especially if you want to update 67 people. Indeed, Facebook has a “friends list&# feature which allows you to filter your incoming news feed.

Yammer 176

Yammer Social Networks Facebook Twitter 176