Infopro Learning

FEBRUARY 5, 2020

An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence.

Knowledge 305

Knowledge Productivity Product Games 305

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

MARCH 23, 2023

Customer success (CS) is a component of the SaaS industry that is taking on more and more significance. Yet, customer success in SaaS is still a relatively young area, and entering something you don’t fully understand might be challenging. Customer success in SaaS definition What is customer success?

Custom 52

Custom Metrics Adoption Adopt 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Reduced workload for the help desk staff.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. How is this different? How is this different?

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Custom Customer Service Training Train 94

LearnDash

FEBRUARY 2, 2021

They usually view themselves as subject matter experts —they know their area very well, and are starting an online course to share their expertise with others who are interested in learning it. Subject matter experts who want to know more about how to teach a better class should learn more about how to design a good course.

Learning Theory 333

Learning Theory Theory Education Online 333

Elucidat

OCTOBER 26, 2021

E mployee training and development programs provide the perfect opportunity to expand the knowledge base within your organization. No matter the industry, filling the gaps in your employees’ professional knowledge is essential to keeping them productive and fulfilled. Trained employees will retain and grow your customer base.

Blended Learning 98

Blended Learning Training Train Quality 98

Edume

MAY 22, 2019

A modern workforce is likely to be distributed, busy, tech savvy and customer facing. The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Spread out across a wide geographical area, constantly on the go and meeting customers.

Expert 40

Expert Productivity Product Teams 40

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Talk with a Chatbot Expert The post The Killer App of Workflow Learning? A chatbot appeared first on Mobile Coach.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

SweetRush

JULY 28, 2022

In our article Comparing Off-the-Shelf vs. Custom eLearning Solutions: Which Is Best? , we took an honest look at the benefits and potential pitfalls of buying a ready-made eLearning solution versus building something from scratch with a custom eLearning solution provider. What is custom learning? Why would we do this?

Sexual Harassment Training 69

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 69

Dashe & Thomson

MAY 8, 2011

As VP, Instructional Design Services for Dashe & Thomson, Inc. Most recently, Ive been working on training programs for the propane industry. I see myself as a translator, taking complex ideas and systems and making them easy for a learner to understand. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. If you prefer a more bespoke training program, you can take advantage of EdApp’s course creation services.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Ontuitive

SEPTEMBER 1, 2021

Zeal is a universal digital adoption platform that sits on top of any enterprise or custom software, desktop and web-based application to increase software adoption and knowledge retention for employees. Do you have desktop applications or other custom or homegrown applications that need support? Field-level help.

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Adoption Adopt Authoring Tools Digital 130

TechSmith Camtasia

MAY 3, 2021

Conveniently, most video call services have built-in recording features, or you can use screen recording software like Camtasia. Hosting on a service like TechSmith Knowmia allows viewers to ask questions, so the discussion doesn’t have to end with the meeting, and non-attendees can provide their thoughts.

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Screencast SnagIt TechSmith Video 98

learnWorlds

JANUARY 22, 2024

LearnWorlds Support LearnWorlds provides support 24/7 support and onboarding for new customers. It provides a user-friendly and customizable platform for individuals and businesses of all sizes to sell products and services. out of 5 based on Capterra’s user reviews. ’ – Amy S. ’– Maruf O. Who is it for?

Authoring Tools 59

Authoring Tools Platform Digital Productivity 59

Hurix Digital

AUGUST 9, 2022

Helping your team upskill and expand their knowledge base is even more critical for smaller teams since they play multiple roles. It could be for an in-house webinar, guest lecture, or expert training. This can include your sales, marketing, accounts, and other teams, as well as customers, clients, and vendors.

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LMS Learning Management System System Business 98

Epilogue Systems

MARCH 6, 2024

Process automation is not limited to HR but extends across various organizational functions, including supply chain management, acquisition management, and customer onboarding. Improved Customer Experience : Faster and more accurate processes lead to better customer service.

Examples 52

Examples Benefits Metrics Compliance Training 52

Kitaboo

DECEMBER 19, 2023

Data demonstrates that the practice of building strategic partnerships comes with several advantages, ranging from building new products and gaining new customers. Benefits of Strategic Partnerships in Publishing Bridging A Major Gap Driving Revenues Acquiring New Customers Enhancing Brand Equity II.

Cornerstone 52

Cornerstone Business eBook Expertise 52

Hurix Digital

OCTOBER 18, 2022

Modern-day cloud-based SaaS (Software-as-a-Service) LMS platforms do not require installation, maintenance, or upgradation. Experts expect the eLearning market to surpass $ 375 billion by 2026 and the LMS market to cross $22 billion by 2023. So, choose the LMS platform type based on the features you need and your budget.

LMS 52

LMS Platform Open Source Scanning 52

Appsembler

FEBRUARY 13, 2024

Customization options: Choose an LMS that allows you to customize branding, create custom certificates, and tailor course content to match your company’s style and tone. Customer support: Consider the level of customer support the vendor (and its community) provides.

Open 52

Open Platform Open Source Association LMS 52

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

“If you don’t take care of your customer, your competitor will.” – this famous saying by Bob Hooey hits right where it should. After all, customers are the most crucial part of your business. Hence, managing your customer relationships efficiently is essential for the success of your online business. Aren’t they?

Zoho 52

Zoho Business Tools Online 52

IT Training Department Blog

NOVEMBER 13, 2023

A digital adoption platform is like an expert sitting on your employee’s shoulder. Rather than relying solely on isolated training sessions or lengthy user guides ( user guides are horrible for training ), a digital adoption platform empowers employees to acquire new skills and knowledge in real-time, right when they need them most.

Adoption 110

Adoption Adopt Digital Platform 110

IT Training Department Blog

MARCH 5, 2024

That means help resources can be right in the software rather than a separate knowledge base. They offer targeted assistance based on the employee’s specific context, allowing them to quickly find answers to their questions and overcome any obstacles they may encounter.

Software 96

Software Help Corporate eLearning Player 96

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 9, 2023

Customization: The website builder should allow you to customize your website to match your brand and style. Customer support: The website builder should offer good customer support in case you have any problems. Look for a website builder with a knowledge base, live chat, and/or phone support.

Social Media 52

Social Media Website Templates Security 52

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Ed App

NOVEMBER 9, 2022

EdApp’s Brain Boost or Spaced Repetition feature is a customizable refresher quiz you can give to your team to keep them on their toes as additional features or specifications are added to your product or service. . Customization includes training types for HR, retail, support, and most importantly, sales. Customized learning pathways.

Authoring Tools 40

Authoring Tools Platform Productivity Product 40

TOPYX LMS

JULY 24, 2017

eLearning expert Christoper Pappas explained that coaching/mentoring is a top trend of 2017 in corporate online learning: “ Mentorship and coaching programs have been used in the corporate eLearning sector for years. This is a corporate online learning trend sure to boost employee skill level and overall productivity this year and beyond.

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Trends Online Learning Productivity Product 182

Hurix Digital

APRIL 3, 2024

Bard leverages Google’s knowledge base to offer creative and flexible responses to user prompts, improving the search experience. They can be used in search engines, virtual assistants, customer service bots, or educational platforms. Bard, developed by Google, is an example of an LLM application in search.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

Hurix Digital

JANUARY 31, 2024

The financial services industry, for instance, often requires extensive compliance training and regulatory knowledge, impacting onboarding costs. Utilizing external trainers, personalized coaching, or custom content development can increase costs compared to in-house training. Contact us today for further info!

Sales 40

Sales Companies Diversity Training Compliance Training 40

learnWorlds

DECEMBER 13, 2023

Watch this video to learn more Gumroad comes with several noteworthy strengths: Easy-to-use Built-in affiliate marketing Gumroad University (user tutorials) Supports various file types Customized landing pages Straightforward checkout process Affordable pricing and free plan (no monthly fees) Gumroad Disadvantages ?

Alternatives 52

Alternatives Authoring Tools White Label Diversity Training 52

Ed App

MARCH 16, 2022

This way, learning with EdApp’s interactive courses feels like you’re only playing smartphone games while also improving your knowledge retention. . With this service, our expert instructional designers will transform your training materials into engaging, gamified microlearning courses for you! Knowledge base.

Alternatives 52

Alternatives Virtual Classroom Diversity Training Compliance Training 52