Acorn Labs

JUNE 20, 2023

Customer success and account management teams are crucial in supporting and making customers happy. They're essential throughout every step of the customer lifecycle to ensure the best customer experience for both new and existing customers. What is customer success & account management capability?

Custom 52

Custom Management Evalution Performance Support 52

Infopro Learning

OCTOBER 26, 2023

Unlike traditional L&D approaches that often involve one-size-fits-all training programs, learning consulting takes a more personalized and strategic approach. This comprehension empowers them to design training programs directly contributing to the organization’s achievement. Administer an organization-wide needs analysis.

Consulting 221

Consulting Blended Learning Portfolio Collaboration 221

ProProfs

FEBRUARY 15, 2022

learning management systems. project managers. By making mostly customizable tools and resources available online eLearning content development companies help users get their eLearning programs up and running in record time. Custom Training & Learning Solutions. Managed Learning Services. Custom eLearning.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Best eLearning 52

ProProfs

DECEMBER 6, 2017

Instead of trying to stay one step ahead and not paying due attention to the client, an efficient salesperson is the one who listens carefully to the needs of the customers to build a ‘personal’ connect with them. Here are some of the key reasons why you should support your sales team with online training programs.

Sales 85

Sales Teams Online Simulations 85

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Knerr and his team found themselves asking, “Wouldn’t Avaya employees and customers benefit from the company’s own Khan Academy?”. At a glance. The Results.

YouTube 75

YouTube Authoring Tools Custom Video 75

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

ProProfs

MAY 23, 2017

Training programs exist to make sure your employees are well-equipped with the skills, knowledge, and procedural awareness necessary to fulfill their responsibilities as safely and productively as possible. How Training Programs Boost Morale. If your training program is easy to use, your employees will be happier about using it.

Program 94

Program Training Train Poll 94

gomo learning

APRIL 4, 2019

This guest blog post looks at the 4 main advantages of integrating knowledge management with eLearning and how this can help L&D teams and organizations train their people. Online knowledge hubs allow companies to store corporate wiki-style information that both customers and employees can access easily.

Knowledge Management 56

Knowledge Management Integrate Compliance Training Knowledge 56

Docebo

OCTOBER 4, 2018

Nuxeo University has become the centerpiece of our knowledge management strategy. This includes any integrator, prospects, or customer new to our platform. The establishment of a certification program. We’ve created a certification program organized by level (associate, expert, master) and by specialty.

Docebo 34

Docebo Knowledge Management Knowledge Strategy 34

EduPivot Knowledge Center

NOVEMBER 13, 2023

In the learning & development space, we often pride ourselves in the ability to craft engaging learning programs. Traditional platforms are often used by organizations to share and store information, such as Google Drive or Dropbox, however a proper internal knowledge base offers so much more. And we should be proud!

Knowledge Base 64

Knowledge Base Custom eLearning Development Confluence Atlassian 64

eFront

NOVEMBER 5, 2015

With most economies quickly moving towards knowledge-resourced survival strategies, eLearning is the most sought-after knowledge management pedagogy. Having accumulated a wealth of knowledge in an organization, managers are looking for ways to make it available to employees in a meaningful way.

Organization 40

Organization eLearning Strategy Business Create 40

Hurix Digital

APRIL 24, 2024

LLMs have enabled AI to automate processes, give problem-solving insights, interact with customers, and personalize the e-commerce industry for dedicated shopping experiences. Over the years, improved LLM technology has enabled it to go beyond automated customer services in the business sector. For example, LLMs help with coding.

Innovation 40

Innovation Business Pattern Statistics 40

Xyleme

APRIL 9, 2024

Orchestrating the Learner's Journey with AI AI is transforming the landscape of professional development by customizing the educational experience for every individual. The true transformative potential of Generative AI in Knowledge Management lies in its ability to make it easier to find and capture information.

Organization 52

Organization Diversity Training KM Metrics 52

Epilogue Systems

APRIL 23, 2024

Unlike its explicit counterpart, implicit knowledge is challenging to communicate but pivotal in enabling individuals to perform complex tasks without conscious awareness of the detailed processes involved. Explicit knowledge stands out for its accessibility, often documented and easy to share.

Knowledge 40

Knowledge Cognitive Articulate Wiki 40

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Matrix

NOVEMBER 9, 2021

For companies, having strong DEI programs leads to greater customer service, stronger employee engagement, lower turnover rates, and increased innovation. Furthermore, Talent Development (TD) programs need to make it a priority. Knowledge management. It takes highly coordinated, intentional efforts.

Diversity Training 88

Diversity Training Develop Coaching Leadership 88

Learning Visions

DECEMBER 17, 2014

There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. More on these components: Coaching is part of talent management. ALL of these are included in an ecosystem. with more on-demand training. Where you are!

Performance Support 202

Performance Support Social Networks Metrics Support 202

Global eTraining

APRIL 16, 2020

Global eTraining Named SIIA Business Technology Product CODiE Award Finalist for Best Corporate / Enterprise Learning Solution The Global eTraining Knowledge Management Platform earns prestigious industry recognition. The SIIA CODiE Awards are the industry’s only peer-recognized awards program. About the SIIA CODiE Awards.

Global 52

Global Productivity Product Technology 52

QuoDeck

MAY 19, 2020

Your understanding of what customers want, combined with your workers’ know-how, can be regarded as your knowledge base. Storing, searching, accessing and using this knowledge in the right way is together known as Knowledge Management (KM). Informal Routines, Codes of Conduct, Organizational Ethics).

KM 59

KM Knowledge Brain Business 59

Ed App

DECEMBER 22, 2021

Organizing training programs can take so much time, from creating the content flow to the deployment of training materials. But with the availability of eLearning development tools, managers now have the option to use those to speed up the process of training preparation. Custom content pathway. Quiz maker. Features: .

eLearning Tools 52

eLearning Tools Diversity Training eLearning Developer Authoring Tools 52

The Training by Nelle Blog | Corporate Training and Consulting

JULY 1, 2019

Get Write: Document Your Workplace Scenarios There is a simple little method you can use to help remind you about the type of workplace knowledge you should be jotting down, and I call it the P^3 (P to the 3rd Power) Method. It's a great place to start if you're not trying to overwhelm yourself with the whole concept of knowledge management.

Webcast 40

Webcast Write Blog Knowledge Management Journal 40

Ed App

APRIL 20, 2022

Capitalizing on compliance training LMS will allow your organization to build and manage mandated training programs without any hassle. Loaded with multiple user-friendly features, this elearning platform gives you so much flexibility to build, customize, manage, and deploy training materials, all for free. .

Compliance Training 40

Compliance Training Compliance Virtual Classroom Blended Learning 40

WhatFix

JULY 25, 2022

Prioritizing employee training programs to emphasize reskilling will help organizations remain competitive and continue to deliver on net-positive outcomes. Get your copy of our new guide on creating effective employee training programs! Here are a few benefits of implementing reskilling programs in your organization.

Benefits 52

Benefits Diversity Training Performance Support Specialist 52

Acorn Labs

AUGUST 14, 2023

This is where leadership training programs come in. In this article, we'll discuss the different types of leadership development programs and how each one is tailored to help leaders learn the leadership capabilities of each distinct leadership position. Why is it important to offer different types of leadership training? 

Leadership 52

Leadership Diversity Training Effectiveness Develop 52

Acorn Labs

AUGUST 14, 2023

This is where leadership training programs come in. In this article, we'll discuss the different types of leadership development programs and how each one is tailored to help leaders learn the leadership capabilities of each distinct leadership position.

Leadership 52

Leadership Diversity Training Effectiveness Develop 52

Global eTraining

JANUARY 19, 2022

The Global eTraining Knowledge Management Platform effectively prepares learners for multiple different certificates, preparing them for heightened success and opportunity in their field. With this in mind, we’ve built a number of tools and programs in which learners can access the most cutting-edge tech and info.

Authoring Tools 98

Authoring Tools Quality Library Global 98

Ed App

JANUARY 10, 2022

It allows anyone, even those with no design experience or programming skills, to expertly design and deploy interactive training content like courses and quizzes in just a matter of minutes. . Key features: Course library, authoring tool, PowerPoint conversion, actionable reports dashboard, custom push notifications. Cost: Free.

Portal 75

Portal Authoring Tools Diversity Training Blended Learning 75

ProProfs

SEPTEMBER 21, 2018

For any business toying with the idea of incorporating a new training program, the advantages of e-Learning greatly outweigh those of in-person or classroom training. By using amazing training courses , your employees can gain even a better understanding of your business partners, competitors, and customers. Branding and Customization.

Compliance Training 76

Compliance Training Software Case Study Training 76

Learning Visions

OCTOBER 21, 2011

15 years ago I got a job as an instructional designer/multimedia producer at a company that created training programs delivered on CD ROMS. We flirted with creating early knowledge management systems and went out of business the next year. We created custom elearning programs in Flash. We are adapting as we speak.

CD-ROM 169

CD-ROM Custom eLearning Development Macromedia eLearning 169

WhatFix

DECEMBER 19, 2022

Role-based training is a must-have component of your employee training program. Treat your training program as a simulator for real-life scenarios. How to Develop an Effective Training Program (2023). Include Whatfix in your role-specific training to create customized tooltips and interactive walkthroughs for different roles.

Roles 52

Roles Examples Benefits Simulations 52

Paradiso

JANUARY 23, 2022

Knowledge Management System and Employee Productivity. While there are many different ways to achieve this, a knowledge management system (KMS) can be an extremely valuable tool. How Knowledge Management System improves employee productivity. Knowledge sharing also has the potential to improve collaboration.

Knowledge Management 91

Knowledge Management Knowledge Productivity Product 91

eLearning 24-7

MARCH 23, 2023

As AI technology advances, it is becoming an increasingly valuable tool in various aspects of employee training, skill development, and knowledge management. AI-powered learning platforms can personalize training programs based on an individual’s learning style and progress, allowing for more efficient and effective learning.

Authoring Tools 63

Authoring Tools Diversity Training Compliance Training Policies 63

WhatFix

JULY 3, 2023

For example, if you’re aiming to enhance customer service, you may identify categories such as communication skills, problem-solving skills, and product knowledge. Take into account any existing training initiatives or programs that are already in place within your organization. Existing initiatives.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

CrossKnowledge

OCTOBER 10, 2019

The Learning Needs Analysis has always been THE approach to aggregating common development needs and delivering a standard program. CEB (now Gartner) estimates that for a typical company, the average rate of scrap learning – knowledge not applied by learners – is 45%. The 15 questions L&D must ask are detailed below.

Case Study 61

Case Study Performance Support Blended Learning Performance 61

Ed App

MAY 31, 2021

An effective training program equips employees with foundational knowledge and skills they’ll need to perform well at work and helps them build stronger relationships with customers. Its AI-driven smart learning features are designed for developing personalized learning programs for various groups of employees.

Website 52

Website Blended Learning Authoring Tools Online 52

Learnnovators

JULY 13, 2015

So far, the role of L&D has been to define programs and training based on past data – identified skills gaps, best practices and established processes, explicit knowledge residing in experts or documented processes. Build community management skills in others. Italics mine – [link].

Roles 140

Roles Social Networks Blended Learning Diversity Training 140

PDG

MAY 3, 2023

That means AI can solve problems that it wasn’t programmed to solve. Here are some examples: Customer Support: ChatGPT can act as a virtual assistant to help customers find the products they need, provide information about product features, and answer frequently asked questions. Why is AI valuable?

Case Study 52

Case Study Sales Compliance Training Performance Support 52