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How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Each module was focused on a single product or service.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

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Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. Blog Product Knowledge Training

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

5 Ways Custom eLearning Can Supercharge Your Sales Team Productivities

Gyrus

Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire

Product Training: How To Empower Sales Teams With TalentLMS

Dan Keckan

With the right product training program in place, salespeople are well-equipped to understand and address customer pain points and increase customer loyalty. Learn which LMS features and eLearning best practices will help you deliver effective product training.

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Product Training for a Distributed Sales Force

Infopro Learning

How to Impact the Bottom Line Through Product Knowledge Training. After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. By designing and delivering a product knowledge training program, the client organization was able to bring their workforce up to speed on the future of the company’s services and also directly impact the sales force’s performance.

Reducing of Time to Productivity

G-Cube

Large product portfolios with varying level of complexities for new teams with different levels of skills and knowledge. Longer time to productivity usually always means lesser time at peak productivity due to compliance mandates and certifications in your industry.

How to get Virtual Selling of Financial Products Right?

G-Cube

This then led us to a six-month journey to identify the challenges in virtually selling financial products and how these specific areas can be addressed. To add to this there is a 44% rise in the overall sales cycle. Present an offer as an upsell instead of a new sale.

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. It was also found that the customer experience will overtake price as the key brand differentiator by 2020. For example, a customer has spent time researching cell phones.

Achievement Unlocked: Reduced Time to Productivity

G-Cube

Cracking the productivity issue has been a pretty long-term challenge for a lot of our clients. Large product portfolio, high attrition in the industry, complex regulatory procedures – the trials are varied and manifold. For example, the same product needs to have two deliveries.

ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world.

3 Ways to Customize Your Sales Onboarding Program to Reduce Time to Productivity

TOPYX LMS

Effective sales professionals are one of the biggest contributors to company revenue - they’re also extremely difficult to find. A great sales representative is experienced, knows your target market and product, and understands how to pitch your offerings in the most compelling way. Employee Onboarding Sales Training

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Designing a Product Launch Curriculum

Bottom-Line Performance

This is an excerpt from Nancy Harkness’ new white paper, Learning Solutions and Your Product Launch: The Secret to Success. Here is a section on designing product launch curriculums: Designing the curriculum. Every launch curriculum is different, and has different needs based on what learners currently know, what the product is, etc. In other cases, the launch training happens in a compact window right before the product launches in the market.

How a Learning Experience Platform Improves Retail Staff Productivity

TOPYX LMS

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive.

Optimize Product Adoption With A Retooled Customer Training Strategy

Dan Keckan

Faced with a crowded online marketplace of products and services, the customers of today are spoilt for choice. But driving customer success can still prove to be just as tricky as ever.

Lambda Suite: Unveiling the Product Locking feature

Lambda Solutions

Preventing your customers from purchasing items in your store may not seem like a good idea if you are selling socks or sweatshirts or stereos, but if you are in the eLearning business, then it’s likely you have a case for locking products in your store. - 2 MINS READ -.

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Why You Need to Invest More on Product Knowledge Training

Infopro Learning

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., so we have decided to only focus on one item in this article: sales training. There are four main sales training categories that companies are investing in; Selling Skills, Product Knowledge, Company Information, and Industry Knowledge. The Importance of Product Knowledge Training. What Are the Symptoms of Poor Product Knowledge Training?

Your Product Launch Training Questions Answered

Bottom-Line Performance

A few weeks ago, several hundred people joined Leanne Batchelder and myself for a webinar on product launch training. Hosted through Training Magazine Network, the session is called Learning Solutions and Your Product Launch: How a Curriculum Drives Success. Clearly, product launch training is a high-priority issue in many organizations. The reality is that organizations across many industries have an ever-growing number of new products to launch each year.

Combining Sales Support Tools with Interactive Learning

dVinci Interactive

They expect them to be experts on their products and services, knowledgeable about their customer needs and diligent about following a sales process. Most importantly, they expect productivity and results. Customers also have high expectations of sales reps. In the past, it was customary to send sales reps to training, fire hose them with data and information and then expect them to know everything for any customer scenario.

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How an LXP can Improve Product Training Success

Origin Fractal LXP

The need for Product Training. Product Training can aid a variety of business goals. A Brandon Hall Group Extended Enterprise survey from 2017 indicates that 41% of businesses have maximized their client retention through product training. Builds sales confidence.

How To Keep Your Sales Team Engaged During Your Product Training Sessions

Dan Keckan

Product training is very important for sales representatives to communicate the product features and benefits effectively to the customers. Sales Training eLearning Market Employee Engagement Employee Training Sales Team

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Sphere 1: Educating Distributors on Product Advantages

BlueVolt

“$BlueBucks really encouraged my sales team to go online and complete the courses,” said Coursey. Manufacturer Wright Tool used $BlueBucks rewards to motivate participation in its product training. elearning Channel Learning marketing productivity Customer training training is marketing recognition buying group customer wright tool $bluebucksSome employees that typically don’t work after hours were even completing the courses at home.”. Highlights.

9 Ways to Boost Remote Sales Productivity

Allego

And when it comes to sales teams, remote work presents a unique set of challenges for sales managers tasked with leading geographically dispersed teams. Sales teams are built on camaraderie and competition, which is difficult to manufacture remotely. Sales teams these days also face additional barriers to productivity. 9 Steps to Drive Remote Sales Productivity. Sales Meetings. Product Launch. Sales Enablement Science of Learning

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Why Product Managers Should Include Training in Their Launch Plan

Bottom-Line Performance

And then there’s the really bad surprise when you’re a product manager and you find out your company’s sales reps are misrepresenting the product you so carefully developed! When sales reps don’t have the knowledge and skills they need to sell your new products, all the time and money you spent goes down the drain. So how do you avoid bad surprises when you’re planning your next product launch? Product Launch Training Template.

How sales enablement training increases productivity

Coassemble

How much do you value your current customer base? If you’re in B2B, you might be surprised to learn a disparaging 69% of customers are seeking replacements for their current solution providers. What is sales enablement training? How does sales enablement increase productivity?

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. Truth is, most of these new users will take one first look at your product. Product Education.

Contactless Sales: Remote Sales Enablement

G-Cube

Many functions such as Sales, have had to be reimagined entirely to accommodate for the lack of personal engagement. Enter Contactless Sales that enables sales personnel to sell products remotely and offer an enhanced customer experience, using technology.

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Do we need product evangelists for each product/service?

Docebo

In the last few years markets have become more competitive as product lifecycle is reducing and go to market timing is becoming more and more important. But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it.

Informed Financial Products Sales by Leveraging Game-based Learning

Knowledge Synonyms

Informed Financial Products Sales by Leveraging Game-based Learning. Customer Size: 32000+ Employees across 58 countries. The company paid huge penalties in different countries due to the mis-selling of financial products. drop in litigations filed by the customers.

Customer Success: Where Does Training Fit In?

Talented Learning

If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. What makes customer education so important? Samma Hafeez, Senior Director of Sales and Customer [.].

How to Integrate Product Knowledge Into Your Launch Curriculum

Bottom-Line Performance

Your company’s new product is about to launch and it’s time for the launch event. Reps are flown in from all over the country, or the world, to learn about the new product they will be selling. Most importantly, will your reps be ready to effectively sell that new product after a day of information sharing? When a new product launches, a huge assortment of new facts and knowledge must be internalized by the reps who will sell and support it.

Return to work productively—with Microsoft Teams

Vitalyst

Featured contributor: Seth Malize, West Region Sales Manager at Vitalyst. As our customers have planned their transition to the office, they have shared with us what they need: A single place to get live learning, support, and training.

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups. For product launch training to drive desired knowledge and skills acquisition, it must be carefully designed and implemented. Characteristics of a Successful Product Launch Curriculum.

Time for Training? 11 Rules for a Better Product Launch

Bottom-Line Performance

Launching a product? The following is an excerpt from Nancy’s Harkness’ new white paper: Learning Solutions and Your Product Launch: The Secret to Success. There are as many ways to learn about a new product as there are new products! Can you create a metaphor for your key product concept? Do you have customer success stories to share? Give learners a story to connect the product to real usage!