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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

Ellen Weber discusses the paradigm shift from traditional leadership to brain-powered, or innovative, leadership. Leaders are beginning to move away from controlling the discussion to facilitating the discussion. Early indications of this same paradigm shift can be seen in the learning and education arenas. Yeah, right.

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Four Years of Customer Service Success for Learning Pool at Stevie® Awards

Learning Pool

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023. Learning Pool is used in over forty languages by learners around the world.

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On-Demand Brilliance: Elevate Training with AI Chatbots

Infopro Learning

The next section will discuss the use cases showcasing how chatbots seamlessly blend different training needs and methods, creating a personalized and engaging learning experience for each employee. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

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Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

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Community-Based Learning for stronger learning connections

Learning Rebels

This approach moves beyond traditional learning programs and standard curricula by tapping into the collective intelligence of a group to drive learning and innovation. It’s a collective journey that thrives on interaction, discussion, and the shared pursuit of knowledge, and we know the benefits of this approach are many.

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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

It would be best to connect with someone to show them what you offer; otherwise, there’s not much to discuss. This innovative approach is designed to support salespeople and customer success teams in consistently surpassing their sales targets, enhancing precision in predictions, and boosting revenue.

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Enterprise Learning Management System: A Tool Top 9 Industries Need

Fly Plugins

An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques. Retailers can create and deliver onboarding courses that cover topics such as company culture, point-of-sale systems, inventory management, and customer service.

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