Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider.

Customer Service 40

Customer Service Compliance Training Services Custom 40

STRIVR

JUNE 23, 2023

Enterprise VR training has the potential to shape the future of business. Transform Your Training with VR Potential benefits and challenges Beyond the efficacy of VR training programs are specific benefits for enterprise organizations. Advanced virtual reality (VR) capability delivers better training, at scale, with measurable impact.

Enterprise 52

Enterprise Business Learning Objects Customer Service 52

Mobile Coach

SEPTEMBER 29, 2023

AI-driven chatbots like ChatGPT have dominated the headlines in 2023, but enterprises are realizing the need for a rules-based platform to control the user experience, personalize messaging for their people and ensure that content is kept safe and secure. What is a rules-based chatbot?

Enterprise 52

Enterprise Platform Engineering Coaching 52

Integranxt

MARCH 11, 2024

For forward-thinking Small and Medium-Sized Enterprises, AI isn’t just a futuristic buzzword; it’s a powerful tool for driving growth, streamlining operations, and gaining a competitive edge. This adoption is particularly low among small and medium-sized enterprises (SMSEs), with just 5% integrating the technology.

Enterprise 52

Enterprise Integrate Solution Adoption 52

Xyleme

NOVEMBER 14, 2023

Black Friday: Now is the Time to Up-skill and Train Your Workforce November 14, 2023 As the holiday season approaches, retailers are gearing up for one of the busiest shopping days of the year – Black Friday. New hires and seasonal employees must be trained in store operations, product knowledge, and most importantly, customer service skills.

Skills 52

Skills Xyleme Customer Service Training 52

Xyleme

NOVEMBER 14, 2023

Black Friday: Now is the Time to Up-skill and Train Your Workforce November 14, 2023 As the holiday season approaches, retailers are gearing up for one of the busiest shopping days of the year – Black Friday. New hires and seasonal employees must be trained in store operations, product knowledge, and most importantly, customer service skills.

Skills 52

Skills Xyleme Customer Service Training 52

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Enterprise organizations often have to find ways to teach multiple departments across the globe about new products. However, L&D trends and strategies have also recently changed. Develop Role-Based Learning Journeys.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

OCTOBER 18, 2023

” Well, you’re not wrong, but picture this: What if your customer success champs could solve issues and identify opportunities to offer additional value to your customers? It’s like adding a sprinkle of sales magic to their already impressive skill set.

Behavior 221

Behavior Metrics Teams Custom 221

Hurix Digital

NOVEMBER 17, 2023

The use of enterprise automation is expected to have a massive impact on the operational efficiency and bottom line of businesses. Let’s understand the various types, benefits, and best practices associated with enterprise automation. Table of Contents: What is Enterprise Automation? trillion in wages.

Enterprise 40

Enterprise Benefits Compliance Training Predictions 40

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success. This helps us set clear objectives and milestones.

Services 221

Services Management Agile Metrics 221

Talented Learning

JUNE 23, 2021

Extended enterprise training is an endlessly fascinating corner of the learning universe. It is always custom and proprietary. This kind of training content isn’t about teaching customers, partners and contractors how to use Microsoft Word or Excel. One reason is training content. You design it, create it and own it.

Enterprise 52

Enterprise Content Training Train 52

Integranxt

JANUARY 16, 2024

In this exploration, we delve into the top eight advantages of AI-driven automation, showcasing its transformative impact on modern enterprises. The integration of AI in business processes is no longer a futuristic concept but a present-day necessity, driving enterprises towards greater success and innovation.

Enterprise 52

Enterprise Business Predictions ROI 52

STRIVR

AUGUST 14, 2023

The need to reskill, up-skill, and refocus workers is a consistent thread throughout the business world. Many companies are short-staffed or staffed with good people who have skills gaps. With VR training, you can create a uniform method of measuring workforce skill level by capturing data as individuals undergo the training itself.

Skills 52

Skills Collaboration Metrics Training 52

Infopro Learning

APRIL 19, 2021

Today’s employees have different skill levels, learning preferences and may live in other parts of the world. For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department. Providing Recommendations for Self-Guided Learning.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. Even in-house team members can benefit from mobile learning resources that help them bridge customer service skill gaps and expand their knowledge.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Learning Pool

APRIL 29, 2021

With a portfolio of off-the-shelf catalogs complete with over 650 customizable e-learning modules, Learning Pool, the full-service online training provider is thrilled to have made eLearning Industry’s 2021 list for ‘Top Content Providers For Soft Skills Training’ with their new Future Skills content Library. .

Compliance Training 98

Compliance Training Blended Learning Providers Brandon Hall 98

Litmos

MAY 24, 2018

Your best people have skills to share with others! To really leverage the skills and expertise of your best people, you need to identify what is that “special something” that sets them apart. Superheroes need many skills. Think about how many skills anyone who serves customers must possess. Organization.

Customer Service 58

Customer Service Services Custom Training 58

STRIVR

SEPTEMBER 2, 2021

For all the excitement about enterprise Virtual Reality training, much of it revolves around content: how to use VR in your business. From safety to customer service to operational efficiency, there are many different types of training content that can and should be in VR. But what do you do with that content once it’s made?

Enterprise 52

Enterprise Platform Metrics Analytics 52

Hurix Digital

OCTOBER 4, 2019

Companies hone in-house skills with an aim to stay competitive, meet business goals and build their brand. Fortunately, a learning management system (LMS) helps organizations of all sizes – small businesses, mid-sized companies and large enterprises to achieve this goal. However, different business sizes have different needs.

LMS 58

LMS Enterprise Metrics Compliance Training 58

Infopro Learning

APRIL 24, 2021

This enterprise leader in the financial sector was in the middle of a significant transition. Leadership had changed along with the company’s vision for the customer service centers. New hires must connect with the company, culture, craft and develop skills to enhance performance. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

From the Coleface

JANUARY 22, 2014

They will gain benefits such as faster time to market, improved customer service and reduced reinvention of the wheel, whilst maintaining business confidentiality and security. So what should L&D be doing to drive this step-change in Enterprise search rather than react to other departments’ agendas?

Search 140

Search Enterprise Problem Portal 140

KnowledgeAnywhere

OCTOBER 18, 2023

Compliance costs for global banks and large brokers with over 20,000 employees can exceed $200 million annually." - Competitive Enterprise Institute Solution: A centralized corporate banking training program can be pivotal for financial institutions, ensuring all employees are consistently updated on the latest regulations.

Compliance Training 84

Compliance Training Industry Customer Service Metrics 84

OpenSesame

MARCH 29, 2023

With its comprehensive library, OpenSesame provides organizations with the resources they need to train their employees and keep them up-to-date with the latest skills and knowledge. This association will help enterprises make learning and development all the more holistic for their organizations.

Diversity Training 98

Diversity Training Compliance Training Association LMS Association Learning Management System 98

CLO Magazine

JUNE 4, 2018

Although the need for bilingual workers remains high for low- and middle-skill service workers in industries like customer service and hospitality, the fastest growing categories include “high prestige” jobs , a category that includes financial managers, editors and industrial engineers.

Skills 68

Skills Services Instructional Instruction 68

eAbyas Info Solutions

DECEMBER 11, 2023

Many higher educational institutions, enterprise businesses, government and nonprofit organisations, choose MoodleCloud Premium Solutions delivered via Moodle’s network of Certified Partners and Service Providers. Or, you may need a hosting solution that is highly scalable, customisable and supports hundreds to millions of users.

Hosting 72

Hosting Solution Moodle Compliance Training 72

Instancy

SEPTEMBER 12, 2023

The implications for enterprises are enormous – generative AI allows companies to put their knowledge and data to work in revolutionary new ways. The Strategic Imperative for Enterprises IDC predicts that by 2025, 60% of G2000 companies will use generative AI to empower employees to be more innovative and productive.

Business 52

Business Enterprise Diversity Training Compliance Training 52

SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

Sales 82

Sales Innovation Brandon Hall Program 82

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. This scalability is particularly beneficial for large enterprises with dispersed teams, as it eliminates the need for repetitive instructor fees and reduces several other associated expenses.

Video 52

Video Diversity Training Compliance Training Guide 52

STRIVR

NOVEMBER 20, 2019

Enterprise leaders today are faced with a unique and growing challenge around building soft skills in their organizations. . Around the globe, corporate learning experts are pushing the need for soft skills training. We need to take these ‘power skills’ seriously, and build experiential programs that start at the top.”

Skills 56

Skills Diversity Training Simulations Develop 56

Coursera

OCTOBER 24, 2023

Develop with Dell: IT Sales Specialization from Dell Dell, one of the largest tech companies in the world, aims to empower students with the skills needed to get entry-level tech jobs and diversify the workforce with its Develop with Dell program.

Analytics 52

Analytics Customer Service Simulations SAP 52

Disprz

MAY 18, 2021

However, sadly the skill deficiencies in most of these millennials are affecting the health of a company. The shortage of skills leads to unsatisfactory performance, which negatively affects business profits. Filling the Millennials’ skill gap . Well, here are ways to fill the millennials’ skill gap.

Skills 52

Skills Gartner Analysis Survey 52

Roundtable Learning

MAY 1, 2024

In recent applications of augmented reality, learners have embraced AR technology with wearable devices like AR glasses , elevating the sophistication and practicality of AR enterprise training. AR can be utilized for product knowledge gaps, product visualization, and customer service training.

Augmented Reality 52

Augmented Reality Blended Learning Examples Training 52

SweetRush

SEPTEMBER 14, 2023

Most recently, the team combined a WebXR conversation simulation experience powered by a custom artificial intelligence (AI) tool that responds to learner input and provides real-time feedback.

Providers 75

Providers Diversity Training Brandon Hall Simulations 75

OpenSesame

JANUARY 31, 2020

Enterprise organizations can now leverage training with high entertainment value to develop their future leaders . Over the past 15 years, The Jeff Havens Company has applied its uniquely humorous training approach to a wide range of the modern business world’s most pressing issues including customer service, leadership, and safety.

Compliance Training 52

Compliance Training Library Compliance Companies 52

Learning Pool

FEBRUARY 17, 2023

The Silver award for ‘Learning Provider of the Year’ recognizes our unwavering commitment to innovation, pioneering and customer service. Its comprehensive solutions easily integrate with the most common enterprise technology stacks. An expert team offers 24/7 customer support.

Providers 98

Providers Compliance Training Pinnacle Learning 98

Hurix Digital

JUNE 29, 2023

Staff augmentation refers to a business strategy where a company hires additional personnel on a temporary or project basis to fill skills gaps, increase capacity or respond to market demand. When AI is used in IT staff augmentation services , it can help businesses to streamline their operations, reduce costs, and improve efficiency.

Services 52

Services Technology Help Pattern 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Today’s marketplace is incredibly competitive. How is this different?

Custom 94

Custom Customer Service Training Train 94